New Look Reviews

Name: New Look
Rating: 4.18

4.2 Rating 520 Reviews

83 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice layout of the store. I was able to find what I wanted. There were members of staff on the shop floor. Clothing is affordable and stylish”

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Posted 7 years ago

“Sales are amazing always find bargains and really nice fashionable clothes even in large sizes.”

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Posted 7 years ago

“The quality of their clothing is amazing along with great value prices. Easy and fast delivery and collection options.”

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Posted 7 years ago

“Very happy with the 2 pairs of jeans I ordered. Perfect fit and super quick delivery time.”

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Posted 7 years ago

“I have ordered a lace-up boot from New look web site. The item got delivered on time as agreed and it was perfectly packed.”

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Posted 7 years ago

“Helpful staff. Good exchange policy”

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Posted 7 years ago

“I was told d exact date to collect my purchase and it was on time.”

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Posted 7 years ago

“Very good customer service very professional and polite”

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Posted 7 years ago

“They made a good product that was delivered promptly and was in good condition”

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Posted 7 years ago

“Delivery is always fast and good quality products, plenty of choice also they cater for petites which is handy for me”

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Posted 7 years ago

“Leggings are good quality and perfect fitting”

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Posted 7 years ago

“Good overall. Free shipping over certain amount.”

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Posted 7 years ago

“Always get lovely clothes, true to size. Amazing customer service.”

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Posted 7 years ago

“I always get trendy and affordable female shoes there”

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Posted 7 years ago

“I was having trouble placing an order online so had to phone customer services for help. The girl that answered couldn't have been more helpful. She did my order for me but we chatted about Christmas and other things and she was very friendly and happy. It made such a nice change and definitely brightened up my day.”

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Posted 7 years ago

“Originally ordered shoes, instead i received an XL men's t-shirt. Had to then take the item to my nearest New Look as i needed to reorder the original shoes. Upon arriving at the store i was informed that there was now no stock of the original item. I had to negotiate them paying the postage costs for an item i never wanted or ordered.”

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Posted 7 years ago

“It was the good quality clothes and reasonably priced which I bought for a lot of christmas presents”

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Posted 7 years ago

“I love that New Look cater for larger women and are still trendy. The only problem is the order can take some time and I live in the country..but I have been pleased with the quality and style.”

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Posted 7 years ago

“Very fast delivery to the shop ready for collection. They never sent a text message as requested during the checkout process, which I could have done with as I was already in the shopping centre, as it happened I had to return the next day to collect. Other than that everything was great and the store staff were great when collecting.”

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Posted 7 years ago

“simple click and collect free of charge and free returns”

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Posted 7 years ago

New Look is rated 4.2 based on 520 reviews