New Look Reviews

Name: New Look
Rating: 4.18

4.2 Rating 520 Reviews

83 %

of reviewers recommend New Look

Company Reviews

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Metrics

4.2

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two pairs of shoes for a hen do. One pair turned up with one size 6 and one size 5 and were completely ruined, scuff marks all over, so not only were the sizes not checked but the quality was no checked either. They were shoes that I would have chosen to keep and when I went to re-order they were out of stock, very disappointed. I had no choice but to keep the other pair as I didn't have time to find something else for the hen do, and this pair had the soles coming away, even though they were brand new. I had to pay to have them stuck down, so not such a cheap bargain after all from Newlook. The upside is the customer service was great, but I will be aware from now on that you certainly get what you pay for, and on top of that I don't actually consider Newlook cheap anymore, so even though the prices have gone up, the quality hasn't. Will not be purchasing shoes from there again, annoying as this was my go to for reasonable shoes.”

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Posted 7 years ago

“Very well presented and easy to find what I was looking for”

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Posted 7 years ago

“Good selection of clothes, but had to wait 20 minutes for to be served. The queue was growing and at no point did another server help. Also the cashier did not apologise for the wait. I will avoid this store.”

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Posted 7 years ago

“Great selection easy displayand good quality for price”

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Posted 7 years ago

“Have my correct size”

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Posted 7 years ago

“I brought 2 dresses online. When they arrived they did not fit properly. I returned them to the slough branch. They were very helpful and gave me a gift card, as could not give me the money. The service was great but I am just a bit upset that I lost the delivery charges on both deliveries”

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Posted 7 years ago

“Quick, simple transaction. Lotys of updates on delivery ect. I paid the £9.99 for next day delivery all year, its awesome!”

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Posted 7 years ago

“They have a clear and easy web site and very good sales lines. They also offer a one time delivery payment of £10 which gives you a year of deliveries free.”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Quality product, low price. Happy happy”

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Posted 7 years ago

“Quality products at great prices. Both myself and daughter love shopping here.”

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Posted 7 years ago

“Quick and easy to purchase goods”

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Posted 7 years ago

“Always happy with the service from new look, friendly staff”

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Posted 7 years ago

“Very happy with all of their service”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“workers are always happy to help”

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Posted 7 years ago

“Always helpfull and find stock of itema if they dont have it and are always happy to find a alternative”

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Posted 7 years ago

“I was after a top what the manakin was wearing and i couldnt see it in the shop so i asked a member of staff, she took me straight to the tops and asled if i needed any more help”

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Posted 7 years ago

“I don't often get to treat myself . So being able to purchase some new clothes makes me feel a lot happier with myself”

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Posted 7 years ago

“The service in every store I have been to is terrible!! Need to up their game. The staff are ignorant and rude. They need a lesson in customer service!!!”

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Posted 7 years ago

New Look is rated 4.2 based on 520 reviews