New Look Reviews

Name: New Look
Rating: 4.18

4.2 Rating 520 Reviews

83 %

of reviewers recommend New Look

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Metrics

4.2

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

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“Wrong size coat delivered have done all I've been asked to do, still no satisfaction, totally shocking customer experience, and they say they have messaged me privately after I left a review on trust pilot they haven't”

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Posted 3 years ago

“Very very very bad customer service 😡😡”

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Posted 3 years ago

“Aucune communication. Zéro. J’ai passé ma commande il y a 3 semaines et ne l’ai toujours pas reçue alors que cela aurait dû être le cas 5 jours ouvrés après le passage de la commande. Pas d’infos de suivi, d’après la Poste ils attendent toujours que le colis leur soit transmis par l’expéditeur. Est-ce vrai, ou est-ce un problème de scanning à la Poste? Qui sait... Des retards peuvent arriver, soit. Travaillant moi-même au service client d’une marque internationale, je côtoie tous les jours 3-4 transporteurs différents donc je connais bien le problème, c’est clair. Mais outre le manque de communication du transporteur, celui de New Look est vraiment inacceptable. J’ai envoyé plusieurs e-mails, j’ai aussi tenté Twitter, mais dans les deux cas je ne reçois depuis deux semaines que des réponses automatiques me disant que ma demande serait bientôt traitée, qu’ils sont très occupés. Donc je poireaute. Des jours et des jours, sans colis, sans nouvelles de personne, que dalle. Impossible de trouver un numéro de téléphone pour les contacter directement, bien sûr... Je perds mon temps à essayer de trouver des nouvelles idées pour ENFIN avoir une réponse d’un humain avec plus d’informations sur la livraison de ma commande, sans succès. Vu le prix des articles (et des frais de port!!!), on s’attend quand même à un meilleur service. Sachant que c’est mon métier, pour que j’en arrive à perdre patience avec un service client et à leur laisser des avis négatifs publics, c’est qu’il y a un GROS problème parce que j’ai du coup beaucoup de respect et de patience pour les gens pratiquant cette profession. Ca m’attriste un peu de faire ça, c’est d’ailleurs la première fois de ma vie que j’en arrive là, mais à un moment faut arrêter. C’est vraiment inconcevable de laisser les gens comme ça sans nouvelles pendant aussi longtemps. C’est une honte – faites votre boulot svp! Commande HY319397711. Merci de faire le nécessaire.”

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Posted 3 years ago

“Very bad customer service!”

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Posted 3 years ago

“Affordable and perfect sizing across all clothing and footwear”

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Posted 3 years ago

“Before the third UK lockdown, I had ordered multiple items of clothing from the New Look website. This is the first time I have ordered from their online store, so I was hoping for a good experience. When I had already selected and paid for the items, waiting for it to be ready to collect, the lockdown was put into place. After a bit, I decided I should just get a refund for my order instead of waiting for months just for some clothes. I emailed New Look, only to never receive a reply. I ended up emailing them again after waiting. I never got a response to that email either. I searched online for a customer service line, only to find that they didn’t even have one. But I did find that they had a number I could message. So of course, I messaged them, explaining the situation. All I got was the automatic response. After a long period of waiting, I never ended up getting an actual response back. I then emailed them a third time. I have yet to receive a reply.”

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Posted 3 years ago

“Newlook is my go to for online clothes shopping. Excellent value, great selection and never any issues with delivery. I just bought a fabulous dogtooth coat, which arrived very quickly considering its Christmas time.”

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Posted 4 years ago

“Contacted live chat the adviser resolved my problem very efficiently to my satisfaction 5 stars Newlook.”

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Posted 4 years ago

“You really do get what you pay for. I have started purchasing better brands of clothing and very rarely return the items”

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Posted 4 years ago

“Brilliant service in kingswood Bristol store sales advisor Caitlyn & store manager carol fantastic, nothing was to much trouble for either of them altogether a great shopping experience 👍👍”

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Posted 4 years ago

“Fantastic prices, fast delivery, can’t fault highly recommend”

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Posted 4 years ago

“I have never seen such poor clothing choices for curvy women. Half of the stuff is polyester, any t-shirt has sleeves cut way high which is extremely unflattering, nearly all jeans are 'skinny' and sorry but skinny does nothing for curvy shapes, tops are cut too short, or look like they are made from your grans curtains, and no curvy girl seriously should wear ruffles (in any shape or form)”

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Posted 4 years ago

“Excellent service extremely fast delivery my sons patterned loved her surprise. Thank you”

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Posted 4 years ago

“Excelent customer service from Neill in a very high professional manner, problem solved within few minutes since first contact made. I can only recommend...”

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Posted 4 years ago

“Well, is an expensive Primark. The order was easy, and the shipping was really fast. The clothes quality are not the best, and one of the dress i ve got, is looks awful, and bigger than the size said. The print is bigger in the dress than in real. And is itchy to wear. Lickily i bought it in a sale, so i not cost too mutch.”

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Posted 4 years ago

“Nothing really went wrong as in delivery it’s always been on time however I just find the clothing expensive for what it is .. it’s basically a glorified primark. Clothes are just bad quality. I do use my new look card if in emergency and need to get shoes or like a friend a gift voucher but that’s about it. One wash and THe clothes go to nothing”

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Posted 4 years ago

“I called their Customer Services after receiving a faulty item. They we so helpful and kind. I wouldn't always contact Customer Services, but I cannot tell you how pleased I am with the service. Thank you”

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Posted 4 years ago

“I'm furious I brought a pair of women's boots on Saturday the assistant didn't put them in my carrier bag , he left the Boots On the till opposite.I I went in today to collect my boots and they had to check the camera even though I had my receipt and is paid so the Boots should have been left aside . My boots were not there so I had to have a refund as they couldn't order more and nothing about the inconvenience the customer service was terrible . The thing I don't understand was I had paid and they were aware so the purchase should have been left aside not out back on the shop floor as I was told and at no point did I receive a apology or any kind of compensation for my kids not good customer service . I had also called the store Saturday to inform them that they hadn't packed the Boots and the girl said they would here there if I come in in the week as long as I had a receipt and it showed on the camera that I had purchased the items . I've always shopped at New Look it's a shame on the brand name when you pay for something and it disappears”

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Posted 4 years ago

“If you like cheap clothing that is made in 3rd world factories, lasts about 5 minutes and you don't care about the planet, then this store is right up your street.”

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Posted 4 years ago

“New look is my one of favourite shop....just perfect....their quality of products are superb. Regards www.leatherhive.com”

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Posted 5 years ago

New Look is rated 4.2 based on 520 reviews