New Look Reviews

Name: New Look
Rating: 4.18

4.2 Rating 520 Reviews

83 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

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“Delivery's are always on time, good quality items”

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Posted 6 years ago

“I ordered a mustard dress from their website. The site is easy to navigate and they have very nice clothes. My order arrived quickly and I'm very happy with the fit of the dress.”

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Posted 6 years ago

“Ordered trousers for my daughter online. Easy ordering system and quick delivery (2 days) into our local branch for collection. Have used New Look before and never any problems.”

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Posted 6 years ago

“They have really cool clothes, the staff are very nice, no bad experienceses!”

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Posted 6 years ago

“I had to return a couple of the items I bought this was very easy I ordered on line did click and collect from shop and returned a couple of the items to the shop very very easy”

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Posted 6 years ago

“Very good customer service and very good appearance”

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Posted 6 years ago

“New look offers wide fitting shoes, at a superb price. Prompt delivery. Very happy.”

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Posted 6 years ago

“Easy ordering and quick delivery”

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Posted 6 years ago

“Ordered a quilted bumbag, excellent quality, perfect size took it to a festival. Next day delivery was very prompt.”

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Posted 6 years ago

“Excellent choice. Good value.”

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Posted 6 years ago

“bought a very comfy pair of boots and love them would recommend.”

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Posted 6 years ago

“Ordered 2 pairs of shoes...arrived on time as expected and in good condition. Only negative...it did take 3 working days. Other places are quicker”

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Posted 6 years ago

“Amazing customer service”

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Posted 6 years ago

“Love the range of wide fit shoes :-)”

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Posted 6 years ago

“Friendly staff willing to help fast service”

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Posted 6 years ago

“Great choice of clothes and at a better price and quality than most comparable clothes shops”

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Posted 6 years ago

“I was looking for a outfit for a christening and didnt know where to start, a staff member was so happy to help me and took time to help pick out a out fit plus matching jewellry, i had a fab day and everyone in my family lived my outfit thank u swansea store.”

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Posted 6 years ago

“very happy with the outcome”

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Posted 6 years ago

“Lots of variety of fashion for all ages”

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Posted 6 years ago

“Promt delivery, simple returns procedure, good quality items. Never let me down!”

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Posted 6 years ago

New Look is rated 4.2 based on 520 reviews