New Look Reviews

Name: New Look
Rating: 4.16

4.2 Rating 522 Reviews

82 %

of reviewers recommend New Look

Company Reviews

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Metrics

4.2

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some shoes online they fit perfectly”

Helpful Report

Posted 7 years ago

“Easy to use website with lots of helpful photos of products. Easy payment process. Items are great quality. And to help there are usually customer reviews of the products to help with sizing etc.”

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Posted 7 years ago

“Ordered a bunch of clothes from New Look in the january sales and they arrived on time and all fit perfectly - very happy!”

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Posted 7 years ago

“I've been a customer of new look for many years and I'm so excited that they have reinvented their denim range. I recently bought a pair of leggings from new look and they fit as if they were made for me. So so happy.”

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Posted 7 years ago

“Good service in the store which can be unusual from a large high street retailer aimed at young people. I was offered the opportunity for the staff to order the product on line in store when I couldn't find my size. The product arrived by the delivery deadline.”

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Posted 7 years ago

“Great customer service, the young lady working within the store was really chatty and entertaining towards my children who were being difficult not wanting me to shop, with her help managed to get things done.”

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Posted 7 years ago

“The bag was bigger than the picture which is a great thing .It was kind of a supprise. It had very fast shipping.it came with a keychain”

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Posted 7 years ago

“All of the dresses I bought were in the sale and kept getting reduced. The quality and variety was good”

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Posted 7 years ago

“Pleased the my purchase as it looked exactly like the picture and delivery was also good and came before the date expected.”

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Posted 7 years ago

“Their delivery times are always prompt, and I have received quick and helpful customer service from them.”

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Posted 7 years ago

“Was shopping with my daughter in your bury st Edmunds, Suffolk store A lovely young lady called Anna was very helpful and pleasant.”

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Posted 7 years ago

“Online orders are delivered to shop with no delivery charge with orders over £ 20.”

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Posted 7 years ago

“The clothes are very good for the money”

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Posted 7 years ago

“I always find the staff in new look extremely helpful i suffer from anxiety and find it daunting having to go shopping and dread events that involve having to glam up however these things need to be done, I have now found newlook sales assistants calm attentive and keen to assist also their on hand to be personal shoppers and are always willing to help you find that perfect outfit complete with shoes and accessories they take away all the stress and for that I give them 100% stores are always well presented and easy to access also”

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Posted 7 years ago

“Nice layout of the store. I was able to find what I wanted. There were members of staff on the shop floor. Clothing is affordable and stylish”

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Posted 7 years ago

“Sales are amazing always find bargains and really nice fashionable clothes even in large sizes.”

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Posted 7 years ago

“The quality of their clothing is amazing along with great value prices. Easy and fast delivery and collection options.”

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Posted 7 years ago

“Very happy with the 2 pairs of jeans I ordered. Perfect fit and super quick delivery time.”

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Posted 7 years ago

“I have ordered a lace-up boot from New look web site. The item got delivered on time as agreed and it was perfectly packed.”

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Posted 7 years ago

“I was told d exact date to collect my purchase and it was on time.”

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Posted 7 years ago

New Look is rated 4.2 based on 522 reviews