New Look Reviews

Name: New Look
Rating: 4.16

4.2 Rating 522 Reviews

82 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how New Look made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are a good store, with various stock to choose from - no matter what product you're looking for. However, I am always hesitant to order online from them as it's £3.99 for delivery (which is acceptable) but I think that £2.99 for click & collect is a stretch.”

Helpful Report

Posted 7 years ago

“The clothing is great, good price and good for sizing. The customer service in store is not very good!”

Helpful Report

Posted 7 years ago

“Great bargain sale items. Didn't get a email confirmation of order or notification to say my items were ready to collect. Wondered if I actually ordered the items as it didn't state on the app. Had to sign in online to check the status of my order.”

Helpful Report

Posted 7 years ago

“Ordered 3 items to collect in store next day as needed for the following day, went to collect and had been sent the wrong colour dress :( Not very happy but girl instore was very happy and refunded what i had paid for delivery! Other than this, delivery time was as stated and would purchase again.”

Helpful Report

Posted 7 years ago

“Items came really quick & is easy to return”

Helpful Report

Posted 7 years ago

“Sales assistant I was served by was nice and friendly - nice chit chat. However, I'm not usually one to find what I want in the sizes I need and often have to order online after my trip. The clothes are all very 'similar' and I see no massive difference between a lot of the items. Having said that, the quality of clothes is reasonable and I purchase on the basis of that it's slightly cheaper than other high street brands but don't always last very long.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Quick service”

Helpful Report

Posted 7 years ago

“I went on the website to order a pair of shoes I went through the whole procedure to find t hat I had no confirmation email although the money had gone out of my bank account when I went on the website I entered a live chat and explained the situation. I was advised that the process of buying them had finished and that I was due a refund in 3 working days and the shoe s will not arrive. By the end of the week my shoes had been delivered to me which did confuse me however I was pleased to receive them rather than a refund.”

Helpful Report

Posted 7 years ago

“Very helpful”

Helpful Report

Posted 7 years ago

New Look is rated 4.2 based on 522 reviews