New Look Reviews

Name: New Look
Rating: 4.16

4.2 Rating 522 Reviews

82 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I SENT SHOES BACK TO THEM ON THE 22ND OF MARCH THIS IS NOW 20TH APRIL AND I DONT HAVE MY REFUND I CANT SPEAK TO ANYONE NEVER AGAIN I WILL DEAL WITH THEM .HAS ANYONE GOT A PHONE NO SO I CAN PHONE TO FIND OUT WHERE MY REFUND IS .”

Helpful Report

Posted 2 years ago

“I've just come home from New Look Trostre. LLANELLI branch. What a lovely shopping experience I had. The staff were amazing & helped me choose gifts for my granddaughter. Thank you so much.”

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Posted 3 years ago

“Well, is an expensive Primark. The order was easy, and the shipping was really fast. The clothes quality are not the best, and one of the dress i ve got, is looks awful, and bigger than the size said. The print is bigger in the dress than in real. And is itchy to wear. Lickily i bought it in a sale, so i not cost too mutch.”

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Posted 4 years ago

“Very good shop and good quality clothes. Set out very well and easy to find what you are looking for. To make it better, could sell tall jeans and clothes in the shop instead of just online.”

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Posted 6 years ago

“My daughter ordered an item off the website which arrived very quickly and she is happy over the moon with the quality. I would recommend ordering from new look online.”

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Posted 6 years ago

“Good quality products for a cheaper price. Well worth the money I spent.”

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Posted 6 years ago

“Delivery was fairly quick however the exchange process could be a big simpler and quicker. Staff at store aren't too keen on exchanging online orders in store...”

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Posted 6 years ago

“Excellent service at Teesside park”

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Posted 6 years ago

“I ordered a few items from here the other day. Everything came the next day and it was all in good condition.”

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Posted 6 years ago

“Buy from here regularly and I'm always pleased with the service I receive.”

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Posted 6 years ago

“Lots of choice”

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Posted 6 years ago

“Great customer service always willing to help fantastic friendly attitude”

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Posted 6 years ago

“Good quality with a wide range of products. Easy ordering and prompt delivery. Good value”

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Posted 6 years ago

“Fast delivery, reasonable price, lovely warm coat.”

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Posted 6 years ago

“Order purchased very quick response and delivered to nominated store within 2 Days”

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Posted 6 years ago

“They sell reasonably priced clothes, always seem to have something new in, such a shame they bring the same designs out each year but with minor adjustments.”

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Posted 6 years ago

“They always have sales on and the prices are affordable. The shoes are stylish and reasonally priced for all occassions and clothes for all types of woman”

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Posted 6 years ago

“Ordered trousers for my daughter online. Easy ordering system and quick delivery (2 days) into our local branch for collection. Have used New Look before and never any problems.”

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Posted 6 years ago

“They have really cool clothes, the staff are very nice, no bad experienceses!”

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Posted 6 years ago

“Ordered 2 pairs of shoes...arrived on time as expected and in good condition. Only negative...it did take 3 working days. Other places are quicker”

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Posted 6 years ago

New Look is rated 4.2 based on 522 reviews