NOW TV Reviews

“ Been Waiting on a refund now just over a month more than half of the bill is owed in a refund i have been told it would go in on three different dates still no sgin i will never use them again stay clear ”

“ Refund show as £17-00 on 1/8/2024 NOTHING happened still waiting 11/8/2024. Chat bot useless No clue as to how to get the money on their website. ”

“ When I try and contact the company to discuss and arrange a refund they offer no way of communicating with them, the chatbot on their site is broken and does not process any details about a refund request. ”

“ We have attempted to complain to now via their complaints form, where we requested a refund for the service they have failed to provide, and have recieved no response. ”

“ the worst company that could exist! The wi fi is terrible, it is disconnected for 7-10 days without notifying customers. Non-existent customer support, after minutes and minutes on the phone, they end the call. You ask for a refund and they offer you Netflix or other terrible services. Very bad and Unprofessional ”

“ Cancelled in April, but still charged for two months. They said I had been viewing and gave details for Cambridgeshire and Peterborough, I live in Brighton. Explained to the customer services rep that I must have been hacked or it was an error on their end and they only offered a partial refund. ”

“ I thought I had cancelled but didn't officially, which was my fault. But they have ways of knowing that you aren't using the platform to stream, so instead of sending you an email reminder to use their service because you haven't been actively viewing, they stay sneaky and silent, hoping you never notice. Hadn't used their service in well over a year and all they gave me was 3 months refund. ”

“ I tried NOW TV and was NOT IMPRESSED, so I did not renew, thinking that the ONE WEEK TRIAL would expire and that would be the end of it - BUT NO! I noticed payments taken out of my bank for the Cinema and Boost options, as well as future payments being lined up for the Enertainment option???????? So I cantacted NOW TV and was informed that because I had NOT CANCELLED these services, they were automatically added UNTIL CANCELLED???? How does a one week trial become indefinite and how do FREE ONE WEEK TRIALS also become indefinite?? WHAT A COMPLETE AND UTTER CON! I was informed that the terms and conditions explained that if I did not cancel, I would pay for these 3 services UNTIL I DID CANCEL!! I had assumed that a ONE WEEK TRIAL was exactly that - a ONE WEEK ONLY TRIAL and that if I subsequently wanted to continue with NOW TV, I would TELL THEM THAT! To my mind, this is a con job by NOW TV that numerous people must have been trapped in and it is not surprising really given that NOW TV is owned by Sky TV who rip people off constantly!! I told the employee that I was going to complain to OFCOM about this CON JOB and - suddenly - I got a refund for the Cinema and Boost and my membership cancelled!! NOW TV KNOW they are being deceptive in what they are doing but they will keep doing it unless enough people complain to OFCOM, as I am doing, despite the refund. ”

“ Thankfully I managed to get a refund on everything, this was the only thing I can in any way describe as ‘positive’ in my Interaction with this company. ”

“ So now I have lost two weeks with no broadband and Now are clueless as to what went wrong, they also cannot refund my setup fee due to their own internal issues which I did not fully understand. ”