NOW TV Reviews

Name: NOW TV
Rating: 1.35

1.4 Rating 181 Reviews

8 %

of reviewers recommend NOW TV

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1.4

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Anonymous

Anonymous // 01/01/2019

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“To watch anything you have to install the NowTV Player app which is a complete joke. It doesn't work at all on Windows 11, just crashes as soon as it opens. On other devices it sort of works, but it's very buggy, it keeps crashing, it doesn't remember your place and the picture quality is often terrible. Also, it's a paid subscription service but it's full of ads. That's just unacceptable. I have cancelled my (expensive) subscription and won't be coming back. I'll be buying HoTD and Succession through Amazon instead.”

Helpful Report

Posted 2 years ago

“Paid for service, but it foists long unskippable ads. And its not cheap. Lackluster Video CDN, the streaming is awful the quality keeps dropping. Its not an internet connection issue... youtube has no problems streaming.”

Helpful Report

Posted 2 years ago

“Awful customer service. I contacted NOW to request to change my personal details. They were asking for legal document that was irrelevant and didn't exist, refused to pass my request to someone senior and made a simple request into something that caused a lot of stress. They do not listen and have no understanding of the 'law' they are trying to quote. My matter was simply resolved once the matter was escalated. It was a shame it had to get to that stage after my comments were disregarded several times. I have no faith that the Company would listen to me in the future.”

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Posted 2 years ago

“Have now TV for streaming. They have no phone line. Spent over 2 hours trying to get help to be disconnected. Third agent refused to read transcripts and I was not willing to explain for a third time. On with a fourth to get a refund and file a complaint. Disgusting service. Never again. Update. Was offered 19p for over 3 hours trying to get help without actually getting any, and for being unable to watch it. Worst service in the world.”

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Posted 2 years ago

“Good at keeping me informed on their best deals. No hassles with them”

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Posted 2 years ago

“Don't ever go through topcashback with now TV they are both rip off, I placed my now TV broadband through topcashback and after several month my £76.50 has been declined no reason just declined so be careful using topcashback and now TV they are scammers to get your business but don't wan to payout, I am going to the financial ombudsman and the programme rip off britain and also the papers how companies can rip people off like this well they deserved to be named and shamed”

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Posted 2 years ago

“sorry to hear i had a bad experience? good god thats an understatement. what a load of ...., no wonder its so cheap. il be moving my parents off this money grabbing bs service in the next 5 minutes.”

Helpful Report

Posted 2 years ago

“The worst I ever had. Measlieading, cheating, bad advisors on the phone or online. Charged me for cinema tv and for other I never subscribe for. When tried to speak with someone or fix the situation the chat for 3 times was disconnected ans on the phone no one could help as the online advisers the ones dealing with this type of situation. Seriously stay out of it. Will give you a huge headache. I lost £20 for what I havent even enjoyed. Its disgusting and disappointing. So please be aware and don't subscribe. Netflix preference 100%. Stay with the money because what's counts its your horrible attitude and the way you dealing with your customers....”

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Posted 2 years ago

“Avoid..”

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Posted 2 years ago

“Horrendous to contact. Charged for over a year for an account I can't recover. Received plenty of communications, but reset password links don't appear anywhere within my inbox, junk or other folders. Endless attempts at trying to contact someone suitable, and today I finally reached someone who was rude and condescending. Generally appalling service all round really - I wouldn't bother.”

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Posted 2 years ago

“So slow! takes ages to connect when you finally locate the channel you want and then buffets a lot and often pictures goes blurry? not at all user friendly and generally poor user experience”

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Posted 2 years ago

“The worst streaming service out there!!!!!”

Helpful Report

Posted 3 years ago

“Worst internet service ever..”

Helpful Report

Posted 3 years ago

“What a joke. They promised 10 days for broadband. Then another 9 day. After 3 weeks of waiting they just canceled without even telling me in a first place .Avoid”

Helpful Report

Posted 3 years ago

“Very much fraud, even though u purchase for once without a subscription. They charge u numerous more times without your authorisation or purchase. Fraud!”

Helpful Report

Posted 3 years ago

“AVOID. Awful company. Awful customer service. Billed my account, failed to deliver the service because it's glitchy and then offered half back after hours on live chat. Do yourself a favor and get your TV and internet anywhere else. Would rather live in the stone age than deal with these clowns again.”

Helpful Report

Posted 3 years ago

“I signed up for a day sports pass for £11.99, which is expensive but it didn't seem so bad when it claimed I'd also get a free 6 month mobile sports pass included. Only that 6 month pass never materialised. I was mildly annoyed to start with, but by the time I'd finished with customer service I was very annoyed! I used their live chat service, which was very slow, with long pauses in between each communication. The bottom line was, apparently I'd selected the wrong package, there was another (hidden?) £11.98 option that included the free mobile pass, but I'd wrongly selected the £11.99 option which didn't have the free pass. Clearly, they'd done this to confuse and mislead the customer. The person on the live chat (Sumiya) was very unhelpful and wouldn't admit any fault on their part. It's clear the role of customer service for Now TV is to protect their interests, not to provide assistance to the customer. As such, I don't want to deal with them again and am closing my account.”

Helpful Report

Posted 3 years ago

“I think it's great that I can buy day passes to watch specific programming, and it's great that I can do that through NowTV. Unfortunately, I've had several poor experiences with NowTV. I've needed to contact technical support on four or five separate occasions, more than for any other service I've ever used, and I'm only an occasional NowTV user. Just when it seems like a problem is fixed, the next time there's a new problem. On the latest occasion, I bought a pass to watch a football match and ended up missing half of it because I had to spend 45 minutes troubleshooting the issue using the chat support, going through a seemingly endless list of steps in the process as so many of the attempted fixes did not work. At the end the communication, while I was very grateful for the help, I was advised to log in earlier in future so that any technical issues might be fixed before the programming starts. It's as if NowTV believes that technical problems should be expected and I'm being blamed in part for not anticipating a problem. There wasn't even an offer of so much as a partial discount. Essentially, I was left to use half my fee on dealing with NowTV's technical support, while at the same time missing a significant portion of what I paid to watch in the first place. In summary, the service is entirely unreliable because it appears to be 50/50 as to whether I get to see what I paid for or an error message when I click on the play button, and, in terms of customer care, the message I've picked up is, "We'll help you fix the problem we've caused, but tough luck over all the time and money you've now wasted as a customer".”

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Posted 3 years ago

“You give no information at all to your customers you get paid and expect us to to do all the leg work service is rubbish in my opinion you company deserves to fold”

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Posted 3 years ago

“I fell for the free trial just like everyone else. Turns out I was signing up for 3 different memberships (3!!) when I signed up. And although I decided to cancel as I didn't like any of the shows I was still charged a month later... Turns out although they sign you up for these 3 different memberships in one go, you apparently have to cancel them all individually. Absolute scam obviously and their customer service is really poor. Don't bother with this TV they will try to deceive you to get every penny out of you.”

Helpful Report

Posted 3 years ago

NOW TV is rated 1.4 based on 181 reviews