NOW TV Reviews

"Shocking customer service, I decided not renew my contract on the 9th of October 2024 after choosing a new provider back at the start of September, My new provider notified Now broadband and Now sent me email confirmation in September to say I was leaving, However 23\/1024 my account is still pending cancelation, Now have stolen money from my bank without my consent and gone ahead with a new Now contract that should not have started, I've tried many time to use online Now chat with for that team to say broadband is now with sky, I've tried to discuss with sky who say go to Now, I have found an email address to discuss my account with Now and apparently there has been an error! Yet the service is still pending being cancelled, I asked for my bank details and card to be removed yet they are still active on my account so I called a phone number for them on Monday to be told a ticket has been rised. Just shocking if I could 0 stars I would. They can't keep stealing money for a contact that was not a greed to."

"Been on this contract for a year or so now, despite the WiFi speed often being temperamental and inconsistent, I was fairly happy with their broadband. However, just received an email, that states your contract will end, which specifies the day the monthly charge will double - this is bad enough in itself that they try to purposefully trick you out of money in the hope you will forget to cancel it or not check your emails. The worst part is, it specifies a date that the increased charge will happen, and I have just been billed double the month BEFORE it specified. Any company that tries to scam customers in this way is not to be trusted... will be looking into finding an alternative provider whether they can rectify this or not. I have seen many other people talking about similar experiences too.."

"0 Stars. I have had Now Broadband for a 24 month contract. I was paying \u00a323.50. When my contract was coming to an end this month they emailed saying what my options were. One was do nothing and no cost sgainst it but I assumed inflationary increase. Boy was I wrong. My DD went out yesterday and they had the cheek to double it without even notifying me! \u00a346 for mediocre broadband connection. \r\nI tried to log into my account but it kept showing an error- a logging in error on laptop and a sorry you can\u2019t view or amend your package right now error on my mobile! Suspicious! \r\nI complained and they admitted the email I received was \u2018confusing\u2019 and they have put measures in place to address the wording for future customers - lucky them! No reimbursement for me! I have cancelled and switched of course! \r\nI had to buy two extenders for the house as their signal is poor so not value for money even at the \u00a323.\r\nIf you look on the Now community chat I am one of many who have been duped."

"0 Stars. I have had Now Broadband for a 24 month contract. I was paying \u00a323.50. When my contract was coming to an end this month they emailed saying what my options were. One was do nothing and no cost sgainst it but I assumed inflationary increase. Boy was I wrong. My DD went out yesterday and they had the cheek to double it without even notifying me! \u00a346 for mediocre broadband connection. \r\nI tried to log into my account but it kept showing an error- a logging in error on laptop and a sorry you can\u2019t view or amend your package right now error on my mobile! Suspicious! \r\nI complained and they admitted the email I received was \u2018confusing\u2019 and they have put measures in place to address the wording for future customers - lucky them! No reimbursement for me! I have cancelled and switched of course! \r\nI had to buy two extenders for the house as their signal is poor so not value for money even at the \u00a323.\r\nIf you look on the Now community chat I am one of many who have been duped."

"I have been with Now TV for 4 years. I loved the no contract approach and the value for money, but last month my bills went from \u00a328.50 to \u00a343.50. No emails, no letters absolutely no communication to advise of the change. i tried to contact them but their offices are in India, I was asked to confirm my full password over the phone and told that because my contract rolled out my bill was now \u00a343.50 and that's that. How can my contract roll out when I don't have a contract? How can the price increase randomly?"

"Get away with whatever they can. LiveChat agents lie\r\nRaised complaint 6 weeks ago. Bought a sports day pass and was supposed to get a 9 month mobile pass free. They say because I paid \u00a311.99 and not \u00a311.98 I can't have the pass... Yes really.\r\nThe actual process of buying the pass was clunky and they have incorrect info on their FAQs, both of which combined made me miss the start of the game I'd bought pass to watch (when I raised these points they did not even acknowledge).\r\nIt's been a nightmare getting hold of them since, emailed on November 1st, 6th, 7th, 17th and 27th and still no reply of any kind since the 10th, saying they were 'referring case to relevant team'.\r\nLiveChat since then and was cutoff (screen freezes meaning you can't save transcript, funny that...).\r\nSpoken to Twitter team several times and they do nothing, have no account access and won't even pass on a message for you.\r\nLiveChat on Friday and they promise an email in 24-48 hours.\r\nWeekend passes and no email. LiveChat today and ask to speak to manager, agent says they can't transfer chats... 4 messages later they transfer me to floor manager!! Have the transcript and screenshot to prove.\r\nWhilst I'm waiting for manager to type... LiveChat times me out and ends chat!!\r\nJump back on, ask to be reconnected and 2nd agent tries to tell me same lie that it's not possible for them to transfer!! Disgusting! I insisted on staying on the chat and waiting for a manager - and surprise surprise I've been cut off again.\r\n\r\nThis brand could not care less about customers, and their 'support' agents seem trained to lie.\r\nDo not do business with them."

"Get away with whatever they can. LiveChat agents lie\r\nRaised complaint 6 weeks ago. Bought a sports day pass and was supposed to get a 9 month mobile pass free. They say because I paid \u00a311.99 and not \u00a311.98 I can't have the pass... Yes really.\r\nThe actual process of buying the pass was clunky and they have incorrect info on their FAQs, both of which combined made me miss the start of the game I'd bought pass to watch (when I raised these points they did not even acknowledge).\r\nIt's been a nightmare getting hold of them since, emailed on November 1st, 6th, 7th, 17th and 27th and still no reply of any kind since the 10th, saying they were 'referring case to relevant team'.\r\nLiveChat since then and was cutoff (screen freezes meaning you can't save transcript, funny that...).\r\nSpoken to Twitter team several times and they do nothing, have no account access and won't even pass on a message for you.\r\nLiveChat on Friday and they promise an email in 24-48 hours.\r\nWeekend passes and no email. LiveChat today and ask to speak to manager, agent says they can't transfer chats... 4 messages later they transfer me to floor manager!! Have the transcript and screenshot to prove.\r\nWhilst I'm waiting for manager to type... LiveChat times me out and ends chat!!\r\nJump back on, ask to be reconnected and 2nd agent tries to tell me same lie that it's not possible for them to transfer!! Disgusting! I insisted on staying on the chat and waiting for a manager - and surprise surprise I've been cut off again.\r\n\r\nThis brand could not care less about customers, and their 'support' agents seem trained to lie.\r\nDo not do business with them."