“Next day delivery if order before 9 is false advertisement!! They told me at head office the depo won't next day delivery if ordered after 5 pm. They laughed at me when I voiced I only ordered on the basis I needed them next day !!! Terrible customer service !!!”
“They don’t advertise that returns are not free and at your expense if the return goes missing. Even though the shoes were misleadingly described I still had to pay for the return.”
“We as a family have purchased lots of shoes from this company in all sizes and different brands the staff in the shops are really nice and helpful they always keep us updated as to and when new ranges arrive and the sales are excellent”
“Faulty Boots (holes within buckles were not the same which resulted in one shoe being much tighter than the other one - and this is not due to a difference in my foot size). Only noticed this once I actually wore them. Went to the Office in store in Westfield White City where the Manager was incredibly rude and told me there's nothing she could do as I have worn them outside once and the boots could therefore not be re-sold. How can faulty boots be re-sold?! I was told I should put an insole in the looser one - ie, make the shoes now also different heights and not just different widths. So, so disappointed in their customer service!!!”
“Terrible worn twice and upper cracked on boots
Returned for assessment customer service repeatedly asked for tracking number 5 weeks later still no contact or result currently having to call customer service to try to resolve! Very disappointed just been informed they received boots for assessment on 26/10 tho nothing reported on record
Just waiting yet again for return call to see where we’re at! Not the service I would expect from office!”
“Wore boots once and they were ruined in rain, the store said the boots had to be sent back for assessment, customer service in the store (concession in Topshop, Oxford Circus) was terrible from the moment the boots were returned. Office claim they tried to contact me, but I have no calls from them. After over 3 weeks of returning the boots, several phone calls and trips to the store, I have finally been given a refund, I now have to wait another 2-5 days for the money to clear. I will not be shopping here again.”
“The most unfriendly miserable staff in the Bournemouth store 23rd October. Transaction without eye contact, quite clever,not happy not smiling zero interaction. Taking my money elsewhere next time.”
“Tia (branch 086) was very pleasant and helpful. It took no time at all to try on the shoes I wanted, then decided to buy them. Tia is an asset to the store....and cute too! ☺️”
“with office shoes i experienced the worst online shopping experience. First of all i order three shoes for my baby from office shoes everything wants smooth and fine the shock was when i received the shoes. I had problem with two shoes only. one of the shoes the size was big so i need to exchange it and the problem with the other shoes is they did brought for me the wrong size , i was like its OK i have the choice either to exchange or return. I want to the website to read the exchange and return policy but i could not find anything serve the international country and to be more specific my region. So, i sent an email for the customer service to help me and i did explain everything even that i could not find anything in the website in how to exchange or return with international country. The shocking answer was please Fatma go to the website and read how to return and follow the procedure. my answer was i could find anything useful in our website for international return. then got another email from another customer service employee " it was like hi fatme please go to the link and follow the procedure. at this moment i was really angry because it showed how careless and untrained are their employee. If they did spend 2 mins to read my email they will not respond to me like this. i did send another email and explained my situation again. after three mails they send me hi fatma actually our return policy does not cover the middles east region. i was like seriously, when i process my order you had all of my details you should be more clear and mention this in the beginning, and getting the wrong shoe size is the site fault. Really this was my worst online shopping experience their customer service was so unprofessional and rude. and at least because its their fault they should do something about it not ignore me like this.”
