OFFICE Shoes Reviews

“ Customer service is awful. Click and collect order, I never collected as the shoes wasn't needed anymore but got marked as collected and won't give me a refund. No proof that I 'collected', looks like an employee had a nice new pair of shoes. ”

“ I had an awful experience with Office Shoe's customer service. ”

“ I bought a pair of shoes online advertised as ladies. When I got them they were too small and too tight. Looking inside they’re labelled girls. Despite sending 4 emails they are not interested in customer service and I have to pay to return these children’s I will NEVER buy from this company again. Shocking lack of interest in customers. ”

“ Terrible customer service I ordered 4 pairs of shoes Only 2 pairs were received Spent months trying to get this sorted out There is no phone number to speak to anyone at customer services. ”

“ Terrible customer service. Only half the order was sent. Was on chat waiting for hours with no reply. Sent email, messages etc and no answer. I have submitted a complaint through PayPal and am hoping they will resolve the problem. ”

“ Worst customer service I have ever come accross. Would avoid this company like the plague I contacted them via email. Tried live chat it wasn’t working, nobody answers the phone so I had to drive 50 mins after they sent me the complete wrong package and it only had one shoe in it. The staff I have spoken to have been most unhelpful and this company is a scam ”

“ Terrible service Yodel driver placed my parcel in a unsupervised mail room of a block of flats near mine ( I have my own entrance and letter flap ) . ”

“ Omg worst customer service in Westfield Stratford. Manager name is Sofie need need to learn how treat customers. Came to shop to rerun my item and they didn’t accept as I used only once ”

“ You have to wait ages to someone contact to you because they do not have customer service you can talk and their live chat never respond to you. ”

“ Terrible company, sent wrong shoes and asking me to now walk to a shop far away to send them back after taking 4 weeks to conclude the shoes were wrong after they asked me to send photos!!!! From: OFFICE Customer Service Date: Friday, 14 July 2023 at 14:31 To: G Subject: RE: Order Despatched Hi XXXXX Thanks for your email. ”