Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,379 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price quick delivery excellent service 👍”

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Posted 1 week ago

Hi Stuart, Thank you for your awesome 5-star review! We're thrilled to hear that you found our prices good and that you experienced quick delivery along with excellent service. Your feedback means a lot to us! Thank you for choosing Online Insulation Ltd, and we can't wait to assist you again soon!

Posted 4 days ago

“Quick delivery with Moffat offload put just where I wanted it, well packed on a pallet, great service.”

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Posted 2 weeks ago

Hi there, Thank you for your wonderful 5-star review! We're thrilled to hear that you had a quick delivery experience and that the Moffat offload was placed exactly where you wanted it. We're glad to know everything was well packed on the pallet and that our service met your expectations. Your feedback is greatly appreciated! Thank you for choosing Online Insulation Ltd, and we can’t wait to assist you again in the future!

Posted 2 weeks ago

“Very Good Service, Easy to Order, Delivery was quick and delivery driver equipped with his own Moffatt fork lift speedily dropped the insulation off where requested all via communication on a 'Ring' device. Nothing to much trouble for him.”

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Posted 3 weeks ago

Hi Alan, Thank you for your excellent 5-star review! We're so pleased to hear that you had a very good experience with our service and found the ordering and delivery process smooth. It's great to know our driver made your delivery quick and easy using the Moffatt fork lift. Your kind words about our communication mean a lot to us. Thank you for choosing Online Insulation Ltd, and we look forward to helping you again soon!

Posted 3 weeks ago

“Straightforward experience, good price and quick delivery with the driver ringing the day before to confirm access.”

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Posted 3 weeks ago

Hi Ian, Thank you for your fantastic 5-star review! We're delighted to hear that you had a straightforward experience with us and that our pricing and delivery met your expectations. Your feedback about the driver confirming access is greatly appreciated. Thanks for choosing Online Insulation Ltd, and we look forward to helping you again in the future!

Posted 3 weeks ago

“Excellent service , del within time estimated Good customer information and excellent priced”

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Posted 3 weeks ago

Hi James, Thank you for your fantastic 5-star review! We're thrilled to hear that you were pleased with our service and found our pricing to be excellent. Your positive feedback on our customer information means a lot to us. We appreciate your support and look forward to serving you again in the future!

Posted 3 weeks ago

“Order process easy, deivered to notification, product in good order.”

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Posted 1 month ago

Hi there, Thank you for your great review! We're so glad to hear that you found the order process easy and that your product arrived in good order. Your feedback is greatly appreciated, and we hope to assist you again in the future!

Posted 4 weeks ago

“Delivery went smoothly, very helpful and product does what it says on the tin”

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Posted 1 month ago

Hi there, Thank you so much for your wonderful 5-star review! We're thrilled to hear that your delivery went smoothly and that you found our team helpful. We're committed to providing quality products, and it’s fantastic to know that we met your expectations. We appreciate your support and look forward to serving you again soon!

Posted 1 month ago

“Delivery in time and safe thanks”

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Posted 1 month ago

Hi Grzegorz, Thank you for your amazing 5-star review! We're delighted to hear that your delivery was timely and safe. Your feedback is important to us, and we truly appreciate your trust in our services. We look forward to serving you again soon!

Posted 1 month ago

“Very good price and delivery was on time. Recommending this suppliers”

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Posted 1 month ago

Hi Nerijus, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our prices competitive and that your delivery was right on time. Your recommendation means so much to us, and we look forward to serving you again in the future!

Posted 1 month ago

“Excellent, easy to order and was delivered very quickly. Updated on delivery before arriving Looks a good quality product. Will definitely use again and would highly recommend.”

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Posted 1 month ago

Hi Tony, Thank you for your fantastic 5-star review! It's great to know that you’re pleased with the quality of your products. Your recommendation means a lot to us, and we can’t wait to welcome you back for your future insulation needs!

Posted 1 month ago

“Spot on. Fast delivery, good products and good price. Thanks”

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Posted 1 month ago

Hi Lewis, Thank you for your awesome 5-star review! We're thrilled to hear that you were pleased with the fast delivery, quality products, and competitive pricing. Your satisfaction means the world to us! We truly appreciate your support and look forward to assisting you again in the future!

Posted 1 month ago

“Best price I could find on the market with extra fast delivery (2 days instead of the advertised 3-5). The only downside (for which I'm taking 1 star) was the delivery: insulation is light but bulky and was delivered by just one man (driver) who inevitably damaged the first few boards while unloading. Luckly, it was minimal damage and I was available to help unload the rest of the products. Will I buy again from them? Definitely!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your thoughtful 4-star review! We're delighted to hear that you found our prices competitive and appreciated the speedy delivery—two days is indeed a win! We apologise for the inconvenience caused during unloading and appreciate your understanding in assisting the driver. Your feedback is invaluable, and we’ll certainly take it into account to improve our service. We're glad to know you would consider purchasing from us again, and we look forward to serving you in the future!

Posted 1 month ago

“Quality of the insulation boards were good well packed and not damaged”

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Posted 1 month ago

Hi Terry, Thank you for your fabulous 5-star review! We're delighted to hear that the insulation boards met your quality expectations and arrived in perfect condition. Your satisfaction is incredibly important to us, and we appreciate your kind words. We can’t wait to assist you again in the future!

Posted 1 month ago

“I did a lot of searching looking for the lowest price and online insulation was cheapest. Also they answered the phone when I called to ask about delivery times. Delivery driver was great too, dropping insulation right at the door so it was easy for me to get the sheets inside before they got too wet.”

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Posted 1 month ago

Hi Ian, Thank you for your fantastic 5-star review! We're so glad to hear you found our prices competitive and that our team was responsive to your delivery inquiries. It's great to know that the delivery driver made it easy for you to get the insulation inside. Customer satisfaction is our top priority! We appreciate your support and look forward to serving you again soon!

Posted 1 month ago

“Quick delivery, great product and keen price”

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Posted 1 month ago

Hi Stuart, Thank you for your amazing 5-star review! We're thrilled to hear that you were satisfied with the quick delivery and quality of our product at a keen price. Your support means the world to us, and we look forward to helping you again soon!

Posted 1 month ago

“Insulation arrived covered in mud due to poor packing. But the mark of a good company is one that sorts things out when something is wrong. Was offered replacement insulation, which I couldn't accept due to time restraints. Offered some money back on the delivery charge, which I accepted. I would use this firm again.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your thoughtful review! We apologise for the initial issue with the packing, but we're glad to hear that our team was able to address your concerns promptly. Your willingness to work with us despite the hiccup means a lot, and we truly appreciate your understanding. We look forward to serving you again in the future!

Posted 1 month ago

“Clear website, easy purchase. Ordered on a weekend, got confirmation of order and a cancellation notice on the Monday. So can’t comment on product delivery or quality. I wasn’t going to do a review, but they kept sending me reminders.”

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Posted 1 month ago

Hi there, thank you for your feedback and for taking the time to share your experience. We're glad to hear you found our website clear and the purchasing process easy. We sincerely apologise for the cancellation notice you received after placing your order. We strive to ensure a smooth experience for all our customers, unfortunately are lorries are far too large to access your delivery location.

Posted 1 month ago

“My order arrived before expected, now ahead of schedule Great”

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Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that your order arrived ahead of schedule. Your positive feedback means a lot to us, and we can't wait to serve you again in the future!

Posted 1 month ago

“Excellent service and product”

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Posted 1 month ago

Hi Russell, Thank you for your fantastic 5-star review! We're so pleased to hear that you had an excellent experience with our service and product. Your satisfaction is incredibly important to us, and we hope to assist you again in the future!

Posted 1 month ago

“Great prices and fast delivery”

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Posted 1 month ago

Hi Lydia, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our prices great and that delivery was fast. Your satisfaction is our priority, and we look forward to serving you again soon!

Posted 1 month ago

Online Insulation Ltd is rated 4.7 based on 1,379 reviews