Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,429 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,429 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable price, delivered on time”

Helpful Report

Posted 1 year ago

Thank you very much for your wonderful 5-star rating! We are so glad that you found our reasonable price and timely delivery to your satisfaction. Your kind review is much appreciated!

Posted 1 year ago

“Came when they said it would. Delivery man very helpful and Went the extra mile. Great!”

Helpful Report

Posted 1 year ago

Thanks so much for the amazing 5 star rating of Online Insulation Ltd, James! We are very pleased to hear that the delivery came when we said it would and that the delivery man was helpful and went the extra mile. Great! We really appreciate it.

Posted 1 year ago

“I was a little dubious about reviews on reviews.io from some feedback from others about the site, but I can, in my opinion, say that all the positive reviews align with my experience, and are real. I ordered celotex insulated plasterboard, what I received was not celotex, and had no branding from what I could see, but having used similar before, appeared just as good and stuck to the wall as expected. Boards were all undamaged and the delivery driver was very helpful. The room is not plastered yet, but already feels warmer. So all in a good experience. I am a diyer not a builder, so look around for best price good reviews before spending a lot of money. Summary, good service, delivery was on time, and items were as expected, so thank you. Craig.”

Helpful Report

Posted 1 year ago

Thank you Craig for leaving a 5 star review for Online Insulation Ltd! We are so happy to hear that you had a positive experience with us, from review research to delivery. We strive to provide the best service and products to our customers each and every time and are so glad to hear that you found our prices and reviews to your liking. It really means a lot to us and we thank you!

Posted 1 year ago

“Great price. Easy transaction. Prompt delivery . Can't fault the process.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We are delighted to hear about your great experience in terms of price, ease of transaction, and prompt delivery. It's always our pleasure to provide our customers with an enjoyable and stress-free experience!

Posted 1 year ago

“Ordered online and messaged on Chat. The response was reasonably quick. Insulation delivered on time. Thank you Online Insulation.”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating of Online Insulation Ltd! We are glad to hear you had a positive experience with us. We appreciate you taking the time to order online as well as messaging us on chat. We're glad we were able to respond quickly to you and that your insulation was delivered on time. Thank you for choosing Online Insulation!

Posted 1 year ago

“Good prices, delivered the product on the specified day, I gave 4*, no answer for any messages about the product packaging. (kingspam it comes in packaging, and I asked if I can get extra 1-2 pieces)”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating of Online Insulation Ltd. We are glad you found our prices to be good and that the product was delivered on the specified day. We can’t see any messages from you asking to add to your order but the materials ordered is only supplied in full packs so we would not be able to add a single sheet to your order. Thank you for your feedback!

Posted 1 year ago

“Very efficient and reasonably priced company. Delivery arrived in good condition as scheduled.”

Helpful Report

Posted 1 year ago

Thank you, Paul, for your 4 star rating of Online Insulation Ltd and for your words of encouragement. We are delighted to know that you found our company to be very efficient and reasonably priced. We are also glad that your delivery arrived in good condition as scheduled.

Posted 1 year ago

“Excellent quality and price.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We are delighted to hear you had a great experience and were pleased with the quality and price of our product. We appreciate your kind words!

Posted 1 year ago

“Delivered on time and dropped on drive as requested, price was good as well, will use again”

Helpful Report

Posted 1 year ago

Thank you so much Tony for your 5 star rating of Online Insulation Ltd! We really appreciate you taking the time to share your positive feedback. We are glad that you were pleased with the timely delivery and drop off on the driveway as requested, as well as the price. We look forward to seeing you again soon!

Posted 1 year ago

“Excellent service and delivery. Items came when stated and driver was courteous and helpful. Would recommend to anyone.”

Helpful Report

Posted 1 year ago

Thank you so much for your five star rating and kind review Patrick! We are delighted that you had an excellent service and delivery experience with us. Your kind words about the driver and our product are much appreciated - we will make sure to pass on your compliments. We are glad that you would recommend us to anyone and hope to serve you again in the future.

Posted 1 year ago

“very happy with the order. the only thing is there was no notification of the delivery on it's way or a text to says it would be delivered that morning”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating of Online Insulation Ltd. We are delighted to hear you were very happy with your order. We apologize for the inconvenience that you were not notified of the delivery being on its way or receiving a text to let you know it would be delivered that morning. We value your feedback and will take steps to ensure that this doesn't happen in the future.

Posted 1 year ago

“Quick efficient service, cheaper than competitors.”

Helpful Report

Posted 1 year ago

Thanks for the 5-star rating Alexia! We are glad to hear that our quick and efficient service was cheaper than the competitors. We strive to provide the best customer service at the lowest cost and your kind words mean a lot to us!

Posted 1 year ago

“Great service with quick delivery. Missing items was rectified immediately with next day delivery. Would recommend.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We're so pleased to hear that you had great service with quick delivery and that we were able to rectify any missing items with next day delivery. We really appreciate your kind words and recommendation.

Posted 1 year ago

“Great product easy to use”

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Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We are glad to hear that you found the Recticel Eurowall Plus to be easy to use - we always strive to provide the highest quality insulation solutions!

Posted 1 year ago

“Delivery on the agreed date, good price, helpful delivery driver. No complaints.”

Helpful Report

Posted 1 year ago

Thanks for your 5-star rating, Neil! It's great to hear that we provided you with delivery on the agreed date, good price, and helpful delivery driver. We appreciate your feedback and are pleased that you had no complaints.

Posted 1 year ago

“Price was very competitive and was great to purchase in smaller batches and prompt delivery- would definitely recommend”

Helpful Report

Posted 1 year ago

Thank you for the 5 star rating of Online Insulation Ltd! We are glad that you found our prices competitive and that you were able to purchase in small batches. We also appreciate your commendation for our prompt delivery. We are glad that you would recommend us!

Posted 1 year ago

“Very easy to order. Good service. Will use again.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd, Martin! We really appreciate the kind words of "Very easy to order. Good service. Will use again." It's great to know that you had an effortless experience and would use us again in the future - it means a lot to us!

Posted 1 year ago

“Easy to order fast delivery but let down by driver refusing to help unload the sixteen sheets of insulation.”

Helpful Report

Posted 1 year ago

Thank you, Gary, for your 4-star rating of Online Insulation Ltd. We're sorry to hear that your delivery experience with us was not perfect due to the driver refusing to help unload the insulation sheets. We really value your feedback and will certainly use this to ensure that a similar situation does not arise in the future. Thank you again for taking the time to share your experience with us.

Posted 1 year ago

“Great service and delivery time.”

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Posted 1 year ago

Thank you so much, Scott, for your 5-star rating of Online Insulation Ltd! We greatly appreciate the kind words and are so grateful you found our services and delivery time to be great!

Posted 1 year ago

“Excellent product and service”

Helpful Report

Posted 1 year ago

Thank you, Paul, for your 5 star rating for Online Insulation Ltd! We're very glad that you have found our product and service to be of excellent quality. Your kind words mean a lot to us and we appreciate your support.

Posted 1 year ago

Online Insulation Ltd is rated 4.7 based on 1,429 reviews