Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,359 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,359 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

Visit Website

Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 4 years ago

“Very good and efficient deliveries 👍😊”

Helpful Report

Posted 4 years ago

“Many thanks for swift delivery of the insulation boards. Professional service all round.”

Helpful Report

Posted 4 years ago

“Good product and very efficient service”

Helpful Report

Posted 4 years ago

“Ordered celotex insulation and insulated plasterboard. Received another make of insulation board and some unbranded insulated plasterboard which is tapered edge(straight edge ordered)and when cutting it the plasterboard is coming away from the insulation. On calling customer services I was told I should have been informed about the change, which I wasn’t and was fobbed off that what I recurved was better quality which it clearly isn’t. First and last time I’ll be conned by this outfit wish I’d gone elsewhere.”

Helpful Report

Posted 4 years ago

Thank you for you review and order Odette. From what we can see on the paperwork, the brand that was ordered and delivered was Celotex. I apologise if these was a mix up with your delivery but we cannot see that these have been swapped for another brand. Unfortunately, non of the insulation boards are manufactured as square edged boards so we don't advertise or supply this product. We would have delivered a tapered edge board to you as this is the only option that is manufactured. Please feel free to contact us if you have any other queries.

Posted 4 years ago

“Good prices, easy to follow website, delivery as promised. What's not to like.”

Helpful Report

Posted 4 years ago

“Wonderful service. Well recommended.”

Helpful Report

Posted 4 years ago

“Great service... Prices Best!!!! 👍”

Helpful Report

Posted 4 years ago

“I pay delivery more then product.”

Helpful Report

Posted 4 years ago

Thank you for your review Dobrica. All of our orders are placed through the website and an itemised list including any carriage charges is given to you in the website before you choose to place your order. We have just one delivery charge of £30 inc vat for deliveries below £360 inc vat. Unfortunately as your order was for £28 you are quite right, you were charged carriage, but you chose to do this when placing your order.

Posted 4 years ago

“Ordering straight forward and simple. Delivery spot on. A few of the 900x1800 wall boards sub standard by manufacture (Edges not Square/properly formed) So service great, material could/should have been checked better.”

Helpful Report

Posted 4 years ago

Thank you for your review Bob, It's a shame you didn't let us know as we would have been more than happy to rectify any issues.

Posted 4 years ago

“Great Service from start to finish.”

Helpful Report

Posted 4 years ago

“Top class service...”

Helpful Report

Posted 4 years ago

“Good value, great service and product delivered on time by a pleasant driver. Would definitely recommend.”

Helpful Report

Posted 4 years ago

“Brilliant would use every time from now on cheep and good quality gear”

Helpful Report

Posted 4 years ago

“Great service ... delivered as promised.”

Helpful Report

Posted 4 years ago

“The price was right and delivery within two days. What more can you ask”

Helpful Report

Posted 4 years ago

“First time use online insulation. Service is great and driver is very helpful. Thank you. Good job. ”

Helpful Report

Posted 4 years ago

“Good prices easy to deal with and prompt delivery. What more could you want. 😀”

Helpful Report

Posted 4 years ago

“excellent products, service, and price. well done. keep it up.”

Helpful Report

Posted 4 years ago

“Very happy with timing of delivery. And product as described. Happy to place another order and would recommend to friends.”

Helpful Report

Posted 4 years ago

Online Insulation Ltd is rated 4.7 based on 1,359 reviews