Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,354 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great speed, great service”

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Posted 2 years ago

“A1”

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Posted 2 years ago

“Very fast delivery and great service”

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Posted 2 years ago

“Great delivery on time Thank you”

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Posted 2 years ago

Thanks for your 4-star review. We really appreciate it.

Posted 2 years ago

“Ordering process very simple and straightforward, competitive pricing and quick delivery. However, the actual delivery of the order was not good. I was given a 2-hour delivery time slot and a tracking reference. The tracking system was useless and gave me no information whatsoever. 15 minutes after the end of the time slot I rang the number given and was told the driver was on his way and would be with me within 30 minutes. After 45 minutes I rang again and was told he was on his way, they couldn’t contact the driver, they had no idea where he might be and anyway, Sharon, the girl I spoke couldn’t do anything because she was in sales and had nothing to do with deliveries. Really unhelpful and refused to acknowledge that there was any fault on their part. No apology for me having wasted a whole morning, etc. The delivery finally turned up an hour late. Driver was sorry and seemed totally unaware that he was late. All in all, not very happy. A fair amount of damage to the boards although not bad enough to warrant exchanging or returning. The delivery company was CCF/Travis Perkins.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

Thanks for your 4-star review. We really appreciate it.

Posted 2 years ago

“good advice”

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Posted 2 years ago

Thanks for your 4-star review. We really appreciate it.

Posted 2 years ago

“good service”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Great price, quick service and excellent delivery”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Great product, no damage, speedy delivery”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Good product, well priced, very rapid delivery”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Materials still outstanding.Nobody answers the emails.No answer when contacted by phone either”

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Posted 2 years ago

Hi Armand, You emailed us at 2.49pm yesterday asking us about your balance delivery. We replied and have the balance out to you today. As you had already singed for the goods that you said you hadn't received, it made things a little more complicated than it could have been. Good luck with the rest of your project

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Faultless delivery First class customer service , thanks Rob”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Materials were damaged in transit and identified immediately on delivery. Still trying to get this rectified! Didn't expect this to become a struggle! Quite disappointed.”

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Posted 2 years ago

Hi Inge, thanks for your review. As discussed, we are sorry that this board was delivered to you dented on Thursday. Unfortunately as we only get responses from you to our emails outside of business hours, this matter is taking slightly longer than usual to resolve for you. As it's only 1 day since your delivery, we really are doing are best to resolve this and have already offered either a refund or a swap over.

Posted 2 years ago

“Good prices. Quick delivery with a good driver. Will use again.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Easy order process. Delivered on the day required.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Good service and excellent delivery”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Goods arrived in good condition on the day asked for. Very polite and helpful driver”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

Online Insulation Ltd is rated 4.7 based on 1,354 reviews