Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,374 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straightforward ordering and delivery. Product as expected. Delivery driver very considerate of pedestians and traffic on offloading - helpfull and a good cheer! Would use again.”

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Posted 3 months ago

Thank you so much for your glowing five-star review of Online Insulation Ltd! We truly appreciate your kind words and feedback.

Posted 3 months ago

“The delivery takes too long to the customer.”

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Posted 3 months ago

Hi Noel, thanks for your review. The Recicel Eurowall pack that you ordered is advertised as 3-5 working days for delivery. The delivery was made in 4 working days from placing your order. We are sorry that we couldn’t deliver sooner but this is why we advertise delivery times on the products. We did also contact you on the day of your order to confirm the earliest possible delivery date.

Posted 3 months ago

“Very poor service as didn’t deliver in the allotted time. As someone who would be looking to use you as a regular supplier. I am looking to take my business elsewhere.”

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Posted 3 months ago

Hi Kevin, we are sorry that your delivery did not arrive with you yesterday. We will investigate this with the depot once the office is open and confirm the reason why this did not arrive. It is a shame as it looks like your first order arrived without any problems. We are sorry for any inconvenience this has caused you.

Posted 3 months ago

“all delievered well as expected started using it already”

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Posted 3 months ago

Hi Tefade,Thank you so much for taking the time to give us a 5-star rating! We are thrilled to hear that your experience with Online Insulation Ltd has been exceptional. We are delighted that everything was delivered well and met your expectations.

Posted 3 months ago

“Great price and service .great option to request delivery date suitable”

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Posted 3 months ago

HI Dean,Thank you so much for your amazing 5-star rating of Online Insulation Ltd! We sincerely appreciate your feedback and are thrilled to know that you had a great experience with us.

Posted 3 months ago

“Excellent service and delivery”

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Posted 3 months ago

Thank you so much for awarding us with a fantastic 5-star rating! We truly appreciate your kind words and positive feedback about Online Insulation Ltd.

Posted 3 months ago

“Very good product at reasonable price and delivered promptly. Will do business with again.”

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Posted 3 months ago

Hi Phillip,Thank you so much for your 5-star rating and positive review of Online Insulation Ltd! We greatly appreciate your feedback and are thrilled to hear that you had a good experience with us.

Posted 3 months ago

“Great price for the render I needed with super quick delivery”

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Posted 3 months ago

HI Peter,Thank you so much for your excellent 5-star rating of Online Insulation Ltd! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.

Posted 3 months ago

“great service and delivered on time, best value out of all the companies i contacted”

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Posted 3 months ago

HI Ian, Thank you so much for your fantastic 5-star rating and review of Online Insulation Ltd! We are absolutely thrilled to hear that you had such a positive experience with our company.

Posted 3 months ago

“Everything delivered on time and as expected. Delivery driver was particularly helpful, dropping off boards as conveniently as possible”

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Posted 3 months ago

Thanks for your order and review Daniel. They are both very much appreciated.

Posted 3 months ago

“Excellent value, prompt service. Many thanks”

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Posted 3 months ago

Thank you so much for taking the time to leave a 5-star rating for Online Insulation Ltd. We greatly appreciate your feedback and are delighted to hear that you found our service prompt and of excellent value.

Posted 3 months ago

“Good service”

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Posted 4 months ago

Hi Mark,Thank you so much for giving Online Insulation Ltd a 5-star rating! We truly appreciate your kind words and support.

Posted 3 months ago

“i bought a load of insulation for an extension and saved £700 over a builders merchant. All the items were delivered on time and the driver was very helpful. I cant find a better provider.”

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Posted 4 months ago

Hi John, thank you so much for your fantastic 5-star rating and review of Online Insulation Ltd! We sincerely appreciate your feedback and are thrilled to hear about your positive experience with our products and services. Once again, thank you for choosing Online Insulation Ltd. It was a pleasure serving you, and we look forward to assisting you with any future insulation needs.

Posted 4 months ago

“I have used this company for a few years. They provide a great, reliable service, good value and deliveries are always on time. Thank you very much.”

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Posted 4 months ago

Thank you so much for your fantastic 5-star rating of Online Insulation Ltd! We truly appreciate your kind words and continued support. We sincerely value your business and look forward to serving you for many more years to come.

Posted 4 months ago

“Fantastic price compared with other suppliers, quickly delivery and excellent customer service. I highly recommend for those who need insulation. Thanks for being such a responsable professional.”

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Posted 4 months ago

Thanks for your order and review Leandro. They are both very much appreciated.

Posted 4 months ago

“Very good service 👍”

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Posted 4 months ago

Thank you, Dritan, for awarding Online Insulation Ltd a spectacular 5-star rating! We greatly appreciate your kind words and are thrilled to hear that you had a very good experience with our service. Your support means the world to us, and we look forward to serving you again in the future. Thank you once again for choosing Online Insulation Ltd. 👍

Posted 4 months ago

“Excellent! Delivered on the requested date, driver very helpful, came with a forklift and dropped them exactly where I wanted them. Very competitive pricing that couldn't be matched by any of the local merchants. Insulation boards arrived in perfect condition without a single scratch or corner missing. Highly recommended for large quantities of Kingspan. Many thanks.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star rating and for taking the time to share your experience with Online Insulation Ltd. We greatly appreciate your feedback. We are thrilled that our pricing was so competitive and unbeatable by any local merchants. We take pride in offering our customers great value for their money. It's fantastic to hear that the insulation boards arrived in perfect condition, without a single scratch or corner missing. Ensuring the quality and integrity of our products during shipment is a top priority for us. Once again, thank you for recommending us for large quantities of Kingspan insulation. We truly appreciate your kind words and your trust in our services. Should you have any further needs or require assistance in the future, please do not hesitate to reach out to us. Many thanks, The Online Insulation Ltd Team

Posted 4 months ago

“Not impressed with ordering part of site, the small squares where you add the amount of each product you require is NOT STABLE, I ordered 6 of an item, it sent the order to your transporter for that amount, then charged me for 4 of the item which I paid and thought it was to cheap, then I got a message about two hours later to tell me I had to pay an additional amount for the two that were not on the PRINT out form my end, although the Transporter Company had the correct amount I had actually ordered, GOOD DON't you think. And it came a day earlier than expected, luckily some one was there.”

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Posted 4 months ago

Hi Roger, Thanks for spending the time to review us. You did order 4 boards originally and then emailed us to ask us to add on 2 as you have made a mistake? I have added your email below. As far as I can see the delivery was made on 09.07.24 as requested by yourself too. Dear INFO, I appear to have made an ERROR in the above order, I need 6 x Celotex XR4150 PIR INSULATION BOARD and have only ordered 4. Can I please add 2 more to the above order number if possible, or if I have to order again can they be added to the existing order for the same delivery date.

Posted 4 months ago

“The one thing that sets this company apart from others is the clear and concise information on delivery. Manages expectations up front and is very clear about alternative products if the selected item is not in stock. The deliveries are handled in-house and there appears to be a direct line of communication between the office and delivery personnel. In my case it was to warn of a tricky route involving a toll bridge and weight limit. It doesn't hurt that the two I met were very personable.”

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Posted 5 months ago

Dear Anthony,Thank you so much for giving Online Insulation Ltd a 5-star rating! We truly appreciate your positive feedback and are thrilled that you had a great experience with us. We pride ourselves on providing clear and concise information on our delivery process, and it's fantastic to hear that it sets us apart from others. Managing expectations upfront and offering alternative products if needed is something we believe is essential in delivering excellent service. We also take great pride in our in-house delivery system and strive for effective communication between our office and delivery personnel. We want to ensure that your delivery arrives smoothly. It's wonderful to hear that our team went above and beyond to warn you about a tricky route, including a toll bridge and weight limit. Lastly, we couldn't be happier to know that you found our team to be personable. We believe that building a connection with our customers is essential in delivering a positive experience. Warm regards, Online Insulation Ltd

Posted 5 months ago

“Good customer service”

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Posted 5 months ago

Dear Rodrigo,Thank you for awarding Online Insulation Ltd with a four-star rating! We sincerely appreciate your feedback and are delighted to hear about your positive experience with us. Best regards, Customer Support Team

Posted 5 months ago

Online Insulation Ltd is rated 4.7 based on 1,374 reviews