Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,358 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time as ordered and fair price”

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Posted 3 years ago

“The insulation was not put on the van for the delivery date. The insulation was slung on the drive after I requested it be put at back of house because I would not be there (due to wrong delivery day).”

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Posted 3 years ago

“Being able to select delivery date online when placing the order is fantastic”

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Posted 3 years ago

“I had a couple of very very helpful phone calls where they offered candid and expert advice with the mindset of solving my problem over sales. Recommeneded by a friend, I completely trust that what they offer and suggest is top quality. I have subsequently put in an order for various insulation. Highly recommend.”

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Posted 3 years ago

“top team , easy to order delivered on time just what you want .thanks.”

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Posted 3 years ago

“Easy to order, competitive price and delivered on time as promised.”

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Posted 3 years ago

“Good price ,Good service will use again”

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Posted 3 years ago

“Excellent purchase. Very good price and arrived a day earlier than stated. Will use again and highly recommend them.”

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Posted 3 years ago

“Great price and and quick easy delivery....thankyou 🙂”

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Posted 3 years ago

“Great service with no issues. I needed to change my delivery date which the happily changed for me also.”

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Posted 3 years ago

“Great price, fast delivery, great communication, great delivery driver, Thanks.”

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Posted 3 years ago

“Order twice but never received what the order was placed on rather some replacement”

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Posted 3 years ago

Hi Yasmin, Thanks for your review. Strangely, you left us a review in March 2021 on Trustpilot saying you would never use us again. We had your second order on the 6th of October 2021 at 1.24pm and delivered as notified on the 11th of October, 4 working days later. You had requested a delivery date of the 7th but as that was the next day, and we are currently working on 3 - 5 working days for delivery, we were not able to deliver the day after you ordered the goods. We also upgraded you from Celotex to Kingspan and absorbed the price difference of this, also letting you know in advance. We were not informed of any issues at your end with either the brand or delivery date and we have not heard from you since. Good luck with the rest of your project. Email that was sent you is below should you need another copy... Online Insulation Ltd Attachments Thu, Oct 7, 10:31 AM to abuhiqmah Thank you for choosing Online Insulation. Please see the attached invoice and check the details for your recent purchase. Your delivery is booked for 11.10.21. Please note that the insulation boards will be delivered in the Kingspan brand at the same price. However, if this is an issue for you, please let us know. Regards, Online Insulation Ltd. 01509 649065 For more great offers visit - www.onlineinsulation-sales.com

Posted 3 years ago

“Unfortunately they delivered a day later than agreed. Apart from that the delivery and condition of goods was excellent.”

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Posted 3 years ago

“Great service, fast & efficient. Delivery driver was excellent, great skills & a lovely guy.”

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Posted 3 years ago

“Good price and delivery was on the day requested. Would recommend and use again”

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Posted 3 years ago

“Substitution made to a more expensive product, delivered on date requested, well packaged, so all good.”

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Posted 3 years ago

“Great service, prompt delivery, competitive prices! Thank you!”

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Posted 3 years ago

“Good service and good price, have used a couple of times”

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Posted 3 years ago

“Cheapest online, great with delivery, excellent company to deal with 👍”

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Posted 3 years ago

“Excellent service and communication from Rob.”

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Posted 3 years ago

Online Insulation Ltd is rated 4.7 based on 1,358 reviews