Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,379 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am yet to receive my goods! If it goes on any longer I will be demanding a full refund. I stayed in all day on my ‘delivery date’ and gave up on opportunities to earn money. I called the company 10 times without any joy and also sent emails. I still do not know when my goods are going to arrive. It was my first time using this company, and it will be my last. Their communication has been appalling. I strongly suggest you purchase your goods from another company who value their customers.”

Helpful Report

Posted 2 years ago

Hi Martin, thanks for your review. As mentioned in our email and on the telephone to you, we were let down by our distributors on this delivery and we had not been informed ourselves of any delay to your delivery. Until we got the email from you at 5pm on the Friday, we had no idea that there was an issue, and this email was not read until 9am on the Monday morning when we open for business. Unfortunately we also did not answer your telephone calls whilst we were closed and this is why you could not reach us. We spoke to our distributor first thing on Monday morning and they were due to call you to firstly give a reason as to why the delivery was not made but also to arrange a suitable delivery date for yourself. We are sorry that this has taken longer to resolve than it should have and sorry for any issues that this has caused you.

Posted 2 years ago

“Prompt and efficient delivery, best price online. Would definitely recommend”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Can’t get through on telephone”

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Posted 2 years ago

Hi Mark, thanks for your review. The reason the you could not contact us is that you were calling outside of our office hours. You followed up with an email at 9.02am (when we were open) and this was promptly replied to. Your delivery was made in full yesterday (26.09.22) and we have not heard from you since. We hope your project all goes well

Posted 2 years ago

“Easy to order and good price. Able to choose the delivery date I wanted and the delivery arrived on that day. The driver even offered to help me unload the pallet, which was appreciated. The only reason I dropped a star was because I would have liked confirmation the day before or on the day that the delivery was actually going to happen. Having been let down so many times by other companies, the lack of confirmation after the receipt was issued, made me a bit anxious. I would definitely recommend.”

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Posted 2 years ago

Thanks for your 4-star review. We really appreciate it.

Posted 2 years ago

“Excellent price and service. Did plenty of price research before placing my order with Online Insulation. Their prices were the best! Delivery arrived on the specified date. The consignment was well packaged and arrived undamaged. The driver was excellent and helped me get it all into my garage. Well done! Will be placing another order soon.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Best price available on-line. Fast, efficient and friendly service.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Good price, really good service, delivery was on time. Excellent, i would definitly use you again.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Best price I found & delivered on time. 5 star.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Great service delivery was excellent very helpful .Insulation was spot on many thanks I will definitely use you again John”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Spot on. Great price, friendly comms and easy delivery. Recommended.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“My order arrived on the day specified ,unfortunately I was at work. I left a note on my front door asking if they would put my order at the side on my house. Many thanks to the delivery team for doing this.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Excellent service thanks”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Excellent service and smoothness process including the delivery.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Good price delivered quickly.”

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Posted 2 years ago

Thanks for your 4-star review. We really appreciate it.

Posted 2 years ago

“Very easy and simple to use. But what was great was the delivery. Arrived on the chosen day, and the delivery driver was fantastic, helping me bring the boards inside my home. the communication via email was excellent. And all the boards arrived in good condition, with no cracks or missing bits. Great Service, Congratulations.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Ordered 14 panels of Celotex PIR it all arrived in good condition delivery driver was friendly and professional. Will definitely use this company again.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Excellent value and rapid delivery. We’ll done.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Best Online price, Delivery within two days. Driver was excellent too. 1st Class Service. Will use again.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Great service - from order to delivery, Thanks”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Cheaper than my local buildings supplier, where I get a small discount so I was a little concerned. However the delivery and the quality of the PIR boards was perfect. I can thoroughly recommend Online insulation.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

Online Insulation Ltd is rated 4.7 based on 1,379 reviews