Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,431 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitively priced and quick delivery on the date we requested. Would recommend and use again.”

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Posted 5 years ago

Thank you for your order and review Nicola. Thank you for your recommendation and we look forward to hearing from you again.

Posted 5 years ago

“The best!!!”

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Posted 5 years ago

thank you for your order and review Aleksandras. We hope to hear from you in the future.

Posted 5 years ago

“Delivered on time, the driver was courteous and put the materials were we wanted, and the product was what we expected, very good quality and we shall be using this company again very soon.”

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Posted 5 years ago

Thank you for your order and review Graham. We aim to provide the best service for our customers and glad to have done so for yourself. We look forward to hearing from you in the future.

Posted 5 years ago

“EFFICIENT RELIABLE POLITE. WILL USE ONLINE INSULATION SERVICES AGAIN.”

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Posted 5 years ago

Thank you for your order and review Terry. We aim to provide the best service for our customers. We hope to hear from you in the future.

Posted 5 years ago

“Great service,”

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Posted 5 years ago

Thank you for your order and review!

Posted 5 years ago

“Very pleased with the service”

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Posted 5 years ago

Thank you for your order and review Richard. We hope to hear from you in the future.

Posted 5 years ago

“The best price I could find and a straightforward choice of delivery date.arrived on the day I chose. Can't fault the service!”

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Posted 5 years ago

Thank you for your order and review Michael. We aim to provide the best service for our customers.

Posted 5 years ago

“Quality service. Very reasonable price. Would highly recommend.”

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Posted 5 years ago

Thank you for your order and review Derwyn. We hope to hear from you in the future.

Posted 5 years ago

“Ordered online. Liked how I could select delivery date (although only weekdays available). Delivery driver rang ahead to say he would be about 10 mins away. Very friendly on arrival. Product good, as described and just what we needed for our loft. Would recommend.”

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Posted 5 years ago

Thank you for your order and kind review Claire. We hope to hear from you in the future.

Posted 5 years ago

“I was very pleased with the customer service I received from Online Insulation and my order was delivered as requested. I would not hesitate to recommend.”

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Posted 5 years ago

Thank you for your kind review Jennifer. We very much appreciate your order and are very happy that you found our customer service so useful.

Posted 5 years ago

“Very quick delivery of product from ordering.great service I will use again”

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Posted 5 years ago

Hi Keith, thank you for your order and review. Our aim is to provide the best service and prices. We hope to hear from you again in the future.

Posted 5 years ago

“Ordered 5 days ago with a specified delivery date of today and goods arrived as ordered. Price is excellent. More than 23% cheaper than local builders merchants for similar, not exact, product.”

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Posted 5 years ago

Thanks for your review and order Alun. We appreciate your kind words and hope to hear from you in the future.

Posted 5 years ago

“Good price, quick delivery, good product”

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Posted 5 years ago

Thank you for your order and review Julian. We appreciate the feedback and hope to hear from you in the future.

Posted 5 years ago

“goods as ordered delivered on the date quoted, would always like to pay less however would use online again”

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Posted 5 years ago

Thank you for your order and review John. We hope to hear from you in the future!

Posted 5 years ago

“Easy ordering, prompt efficient delivery and best price to be found!”

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Posted 5 years ago

Thank you for your order and review. We pride ourselves on making the greatest possible experience for our customers. We are glad you are pleased and hope to hear from you in the future.

Posted 5 years ago

“Good service nice people”

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Posted 5 years ago

Thank you for your order and review Tim, we're please that you are happy with our service.

Posted 5 years ago

Thank you for your order and review Tim. We hope to hear form you in the future.

Posted 5 years ago

“I ordered 14 boards of Quinn Therm the next day I was asked if I would take Cellotec I agreed. The order was sent But only 9 boards arrived I was promised them the following day they didn't arrive. the following day I cancelled the remaining boards. I asked for a refund on the cost of the 5 boards which has gone into my account today So say thankyou to all at online Insulation. But can only rate them as Poor.”

Helpful Report

Posted 5 years ago

Good morning Ray, thank you for your order and review. We apologise for this mix up with the first delivery. Our distributors didn't let us know that there would be a shortage for your delivery. As we agreed on the telephone, you may have got your delivery dates a little muddled and the balance delivery was out on the day that you cancelled it. You also said at the time that were happy with the service and that the confusion wouldn't stop you from ordering from us again in the future.

Posted 5 years ago

“very prompt delivery, good communication”

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Posted 5 years ago

Thank you for your review and order David. We hope we can help again in the future.

Posted 5 years ago

“Top service good price driver helped handball off”

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Posted 5 years ago

Thanks for your order and review Danny, please let us know if we can help again in the future.

Posted 5 years ago

“Whilst the delivery worked well and insulation is fine, I am very disappointed with the quality of the plywood. I was hoping to use it as an internal wall finish but it is quite rough and ready so that isn’t really an option now.”

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Posted 5 years ago

Thank you for your review and order Martin. I'm afraid the ply-wood products that we supply are for building purposes and not a decorative finish. However, should you not be happy with them, please let us know and we can get them swapped over for you.

Posted 5 years ago

Online Insulation Ltd is rated 4.7 based on 1,431 reviews