Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,354 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

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“I was able to add to my order via email. I was able to choose my delivery date. Delivery was on time and the guy was friendly and helpful. Prices were competitive.”

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Posted 1 year ago

“Good tracking and delivery spot on”

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Posted 1 year ago

“Good service. No hitches. Good comms, polite, timely, and as promised. All good. And far cheaper than commercial stores.”

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Posted 1 year ago

“Excellent service, delivered on time in good condition”

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Posted 1 year ago

“Great price, easy to order, prompt delivery. Excellent service.”

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Posted 1 year ago

“Quick delivery. Good product.”

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Posted 1 year ago

“Ordered and delivered within the time frame promised.”

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Posted 1 year ago

“Very good service from placing order to delivery. Very helpful and prompt delivery. Also very competitive prices”

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Posted 1 year ago

“Excellent service all round. Products purchased were of a favourable price compared to competitors, damaged free and arrived at the stated delivery timescales by a courteous driver.”

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Posted 1 year ago

“great service , good price will be useing again”

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Posted 1 year ago

“Great doing business. No issues with ordering or delivery. 5 star service.”

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Posted 1 year ago

“Excellent service, quick delivery on time.”

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Posted 1 year ago

Thanks for your 5-star review. We really appreciate it.

Posted 1 year ago

“10/10 service and product”

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Posted 1 year ago

Thanks for your 5-star review. We really appreciate it.

Posted 1 year ago

“Currently undergoing an entire house renovation and due to start on the loft. I therefore ordered 30 sheets of plasterboard ready for when the work was due to start in a few days. For past orders of plasterboard bought with other companies, every single delivery has dropped off the plasterboards on pallets using a HIAB truck, covering the boards with cellophane to ensure it's waterproof (to a certain degree). Online Insulation decided to drop off 30 individual sheets which means there was zero protection from the elements. The driver was hilariously unhelpful and expected me, the house owner, to unload his truck for him... "I'm not breaking my back unloading this" he said! Great customer service. Following a call from his manager he reluctantly continued to pull the sheets from the truck and dump them on my driveway (which was incredibly damp from all the recent rain). He asked why I didn't have a forklift... This is a domestic property, not a warehouse! So in summary, online insulation sent out a small van rather than send a HIAB in a bid to save money with the hope I would unload them for the unwilling driver. There are numerous companies that sell plasterboard at competitive rates so I will never use online insulation again. Terrible in every way.”

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Posted 1 year ago

Hello Peter, Thank you for your review. Unfortunately we do not have Hiab vehicles available to us at any cost. These would typically be used by companies supplying materials suitable for being transported by a flat bed vehicle. Plasterboard is not one of those items. However, we do as discussed on the telephone offer Moffett vehicles as these are suitable for the curtain sided vehicles that we advertise that we deliver on. A Moffett is a forklift that de-mounts from the back of the delivery vehicle and unloads. We do typically send these but on on all occasions and we ask, as we did with you if this was needed. Unfortunately, due to the address that you asked us to deliver to not suitable for lorries to be unloaded from the side, we delivered to you at our expense on 2 smaller vans, one with insulation and one with plasterboard, and emailed you to let you know about this and that you may be required to help with this. Unfortunately as the van had to be unloaded from the rear, the plasterboards needed to be removed as single sheets and were placed on your driveway, not inside your house as requested as this is a kerbside delivery again as advertised. We did offer to take the materials away but this also was not suitable for you whilst being rude on the telephone and hanging up on us was also not helpful at all. Please see the link below for our delivery details. https://onlineinsulation-sales.com/delivery-3-w.asp

Posted 1 year ago

“Materials arrived on the stated date and relatively early in the morning so that I could start work on that day. Materials arrived in good condition except for one plasterboard set right at the bottom of a stack of ten that looks like it has been knocking around the yard for a few weeks”

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Posted 1 year ago

Thanks for your 4-star review. We really appreciate it. It's a shame you didn't let us know about the scruffy board as we would have been more than happy to look in to this for you.

Posted 1 year ago

“All good, driver unloaded the insulation where I wanted it. Great service”

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Posted 2 years ago

Thanks for your 4-star review. We really appreciate it.

Posted 1 year ago

“Very good service from initial ordering to delivery to site. Very competitive on price. We will certainly use again.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 1 year ago

“Great service and communication good also. Intend using again later in the project for floor and roof insulation.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 1 year ago

“Nice people to deal with. Didn’t grumble when I had to change my delivery slot due to my mistake. Cheerful, in fact. Can’t often say that about building product suppliers!”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 1 year ago

“Great service”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 1 year ago

Online Insulation Ltd is rated 4.7 based on 1,354 reviews