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Online Insulation Ltd Reviews

4.7 Rating 1,354 Reviews
94 %
of reviewers recommend Online Insulation Ltd
4.7
Based on 1,354 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Online Insulation Ltd Reviews

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

Visit Website

Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Price was very competitive and was great to purchase in smaller batches and prompt delivery- would definitely recommend
Helpful Report
Posted 1 year ago
Thank you for the 5 star rating of Online Insulation Ltd! We are glad that you found our prices competitive and that you were able to purchase in small batches. We also appreciate your commendation for our prompt delivery. We are glad that you would recommend us!
Posted 1 year ago
Very easy to order. Good service. Will use again.
Helpful Report
Posted 1 year ago
Thank you so much for your 5 star rating of Online Insulation Ltd, Martin! We really appreciate the kind words of "Very easy to order. Good service. Will use again." It's great to know that you had an effortless experience and would use us again in the future - it means a lot to us!
Posted 1 year ago
Easy to order fast delivery but let down by driver refusing to help unload the sixteen sheets of insulation.
Helpful Report
Posted 1 year ago
Thank you, Gary, for your 4-star rating of Online Insulation Ltd. We're sorry to hear that your delivery experience with us was not perfect due to the driver refusing to help unload the insulation sheets. We really value your feedback and will certainly use this to ensure that a similar situation does not arise in the future. Thank you again for taking the time to share your experience with us.
Posted 1 year ago
Great service and delivery time.
Helpful Report
Posted 1 year ago
Thank you so much, Scott, for your 5-star rating of Online Insulation Ltd! We greatly appreciate the kind words and are so grateful you found our services and delivery time to be great!
Posted 1 year ago
Excellent product and service
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Posted 1 year ago
Thank you, Paul, for your 5 star rating for Online Insulation Ltd! We're very glad that you have found our product and service to be of excellent quality. Your kind words mean a lot to us and we appreciate your support.
Posted 1 year ago
Purchased celotex 75mm, 2400x1200 insulation boards. unbeatable price ,Great quality and product, fast ,helpful delivery. Fantastic service. Thankyou.
Helpful Report
Posted 1 year ago
Thank you so much, Jason, for your 5-star rating of Online Insulation Ltd! We are thrilled to hear that you were satisfied with the quality and price of the Celotex 75mm, 2400x1200 insulation boards, and also with the helpful and fast delivery. We truly appreciate your kind words and are grateful that you took the time to provide your feedback!
Posted 1 year ago
Delivered as promised just will be great to know some time window. Boards are ok no issues.
Helpful Report
Posted 1 year ago
Thank you so much for your 4 star rating of Online Insulation Ltd. We're glad to hear you received your order as promised! Unfortunately we are unable to book timed deliveries, but it's great to hear that the boards arrived without any issues. Again, thank you for your kind words!
Posted 1 year ago
Great price, great delivery timescales, with the ability to choose the delivery date, which fits in with good Project Management to get the materials deliveries planned in in advance. Boards arrived well wrapped in pairs with good handling by the delivery driver meant no damage, unlike some others who deliver insulation with bigs lumps knocked out it. Will definitely use this firm again & recommend to others.
Helpful Report
Posted 1 year ago
Thank you so much for your 5 star rating, Paul! We are delighted to hear that you found our prices, delivery timescales and delivery date options great, which helped you with your Project Management. We are also glad that our delivery driver handled the boards with due care and there no damage was done. It's so nice to receive your positive feedback. We hope to serve you again in the future!
Posted 1 year ago
Excellent driver very helpful polite and on time A*
Helpful Report
Posted 1 year ago
Thank you so much for your 5 star rating of Online Insulation Ltd, Lawrence. We're so glad that you had an excellent experience with our driver - it's always our goal to ensure courteous, helpful service for every customer, and it's nice to hear that your driver hit the mark. Thanks again!
Posted 1 year ago
My order turned up as stated on time and I liked the fact that you could track the driver . You had the lorry registration and their name.
Helpful Report
Posted 1 year ago
Straightforward ordering. Prompt delivery. Delivery driver was excellent as got pallet right to the door for us.
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Posted 1 year ago
Thank you so much for your 5-star rating of Online Insulation Ltd, Jill! We are very pleased to hear that you had a great experience with our straight-forward ordering, prompt delivery, and delivery driver getting your pallet right to the door! We appreciate your kind words and support.
Posted 1 year ago
Great Sales Team. Products and Service first class
Helpful Report
Posted 1 year ago
Thank you so much for your 5 star rating of Online Insulation Ltd. We appreciate your excellent feedback and are thrilled to hear that our great sales team, products and service were all first class!
Posted 1 year ago
Great service & pricing. Swift delivery and young delivery guy was fantastic and helped unload the insulation onto the drive. A*****
Helpful Report
Posted 1 year ago
Thank you, Andy, for your 5-star rating of Online Insulation Ltd! We are thrilled to hear that you were pleased with our great service and pricing, swift delivery, and helpful delivery guy. We are very grateful for your kind words!
Posted 1 year ago
Great value. Easy to order and delivered on time.
Helpful Report
Posted 1 year ago
Thank you for giving us a 5 star rating! We are delighted to hear that you have achieved great value with our products and had an easy experience ordering with us. We especially appreciate the fact that your order was delivered on time. Thank you for your positive feedback.
Posted 1 year ago
Great Price, very reliable delivery, and it was very easy to order online.
Helpful Report
Posted 1 year ago
Thank you Trevor for your 5 star rating of Online Insulation Ltd. We are glad to hear that you think we offer great prices, reliable delivery, and it was easy to order online. We truly appreciate your positive feedback!
Posted 1 year ago
Items arrived safely first thing in the morning. Driver was very helpful putting it just where it is needed.
Helpful Report
Posted 1 year ago
Thank you for your 5 star rating of Online Insulation Ltd! We are glad to hear that the items arrived safely and that the driver was helpful. We appreciate your kind words and are glad that you are satisfied with our service!
Posted 1 year ago
Excellent choice, good price and very easy to navigate the website. Very intuitive. Prompt delivery on the day promised and very polite and professional driver who made extra effort to drop the plasterboards in one corner of the drive. Thank you!!
Helpful Report
Posted 1 year ago
Thank you Rajesh for the great review! We're so happy to hear you had a pleasant experience with Online Insulation Ltd, from an excellent choice, good price and easy to navigate website, to prompt delivery from a polite and professional driver. We really appreciate taking the time to share your experience with us, and the 5 star rating!
Posted 1 year ago
Excellent value for money on product. Communication around delivery could be better . Was informed of wrong date and had to re arrange my schedule at short notice due to the heavy cost of re delivery wasn't delivered until the 29th . got a text at 6.50 am to say it will be there between 7 and 9
Helpful Report
Posted 1 year ago
Thank you so much for your kind words about Online Insulation Ltd, Lorna! As you mentioned, emailed you on the 26th when you placed your order to let you know your delivery would be on the 28th as the vehicles were already booked for the 29th. We were completely unaware that your delivery had been changed back to the 29th by our hauliers as a space had opened up with them so we apologise for this inconvenience, we have spoken to them about the importance of letting us and our customers know. We certainly would not have charged any re-delivery costs based on this and we are sorry for any issues caused.
Posted 1 year ago
Good online ordering system, cheapest price I could find and free delivery. Relatively quick delivery, product was not in stock and still delivered in 2 working days. You should expect 3 working days normally. My delivery was on their own transport from Peterborough. In the time window I was given by a very pleasant guy. Great service, recommended.
Helpful Report
Posted 1 year ago
Thank you so much for your 5-star rating of Online Insulation Ltd! We appreciate you taking the time to leave us such positive feedback about your experience with us. We are so pleased to hear that our online ordering system was easy to use, that our prices were the most competitive, and that we were able to deliver the product in just two working days despite it being out of stock. We hope you can continue to enjoy fast and reliable service when you shop with us in the future. Thanks again for your kind words - we really appreciate it!
Posted 1 year ago
Had what I wanted and delivered quickly.
Helpful Report
Posted 1 year ago
Thank you, Matthew, for giving Online Insulation Ltd a 5-star rating! We appreciate you taking the time to provide such a glowing review. We are delighted that you had what you wanted and that your order was delivered quickly. Thank you for choosing us!
Posted 1 year ago
Online Insulation Ltd is rated 4.7 based on 1,354 reviews