Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,354 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick delivery, good price. no complaints”

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Posted 8 months ago

“Our order for insulation (52m2) and plasterboard (49m2) arrived on the specified date. We were delighted with the service from order placement through to on time delivery.”

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Posted 8 months ago

“We were very happy with the service we received. Caroline Lewis”

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Posted 8 months ago

“All good, arrived on time and as advertised”

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Posted 8 months ago

“Great price & prompt delivery”

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Posted 8 months ago

“Good prices prompt delivery”

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Posted 8 months ago

“Rockwool Insulation, three packs damaged corners but still useable”

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Posted 8 months ago

“GOODS AS ORDERED”

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Posted 8 months ago

“Great price and speedy delivery”

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Posted 8 months ago

“Excellent service at a great price. Delivery driver was excellent, nothing was too much trouble.”

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Posted 9 months ago

“good price and del on time”

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Posted 9 months ago

“The best Company in the world”

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Posted 9 months ago

“Excellent service and very accommodating when delivery date changed.”

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Posted 9 months ago

“Delivered on time directly to my door.”

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Posted 9 months ago

Dear Neil,Thank you for taking the time to rate Online Insulation Ltd with five stars! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. We are delighted to know that your order was delivered on time directly to your door. At Online Insulation Ltd, we strive to provide efficient and reliable service to our customers, and it's always gratifying to hear when we succeed. Thank you once again for your wonderful rating and for choosing Online Insulation Ltd. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We are here to help.

Posted 9 months ago

“Great service - 100% recommend”

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Posted 9 months ago

Thank you so much for taking the time to leave us a fantastic 5-star rating! We sincerely appreciate your kind words and recommendation of Online Insulation Ltd. We're thrilled to hear that you had a great experience with our service. At Online Insulation Ltd, we strive to provide the best possible service to our customers, and it brings us immense joy to know that we've met your expectations. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. Once again, thank you for your support and for choosing Online Insulation Ltd. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're always here to help!

Posted 9 months ago

“Good service generally but after emailing yourselves on the morning of delivery it would have been nice to get a reply. Just to say thank you we have received your email and will deal with your request is all that was needed. But unfortunately nothing. Happy with transaction otherwise.”

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Posted 9 months ago

Dear Tony,Thank you so much for taking the time to leave us a 4-star rating for Online Insulation Ltd. We truly value your feedback and are glad to hear that you were generally satisfied with our service. We apologise for the lack of response to your email on the morning of delivery. We understand that a simple acknowledgment reaffirming that we received your email and would handle your request would have been greatly appreciated. We sincerely apologise for any inconvenience caused and assure you that we will make improvements to our communication process to avoid such occurrences in the future. We genuinely appreciate your loyalty as a customer and your understanding in this matter. If there is anything else we can assist you with, please feel free to reach out. Once again, thank you for your support and we look forward to serving you again.

Posted 9 months ago

“Ordered and delivered very quickly. Would use the company again.”

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Posted 9 months ago

Dear George,Thank you so much for taking the time to leave us a 5-star rating! We greatly appreciate your feedback and we are thrilled to hear that you had a positive experience with Online Insulation Ltd. We are glad to know that your order was swiftly processed and delivered to you. Our team takes pride in providing efficient service to our valued customers. We look forward to serving you again in the future. Thank you once again for choosing Online Insulation Ltd.

Posted 9 months ago

“Ordering process quick and easy, delivery was quick as well and on time. Delivery driver was very helpful unloading and putting it in a secure place.”

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Posted 9 months ago

Dear Mark,Thank you so much for awarding Online Insulation Ltd a 5-star rating! We greatly appreciate your kind words and positive feedback about our services. We are thrilled to hear that you found the ordering process quick and easy. Our team strives to provide a seamless online experience for our customers, ensuring that you can easily find the products you need without any hassle. We are also glad to hear that the delivery was quick and arrived on time. Our dedicated delivery team works tirelessly to ensure timely deliveries so that you can start your insulation project as soon as possible. Furthermore, we are delighted to know that our delivery driver was helpful in unloading the insulation and placing it securely in your desired location. Our trained professionals are always ready to go the extra mile to assist our customers and make the entire process smooth for you. Thank you once again for choosing Online Insulation Ltd. We truly value your support and look forward to serving you again in the future.

Posted 9 months ago

“Excellent service”

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Posted 9 months ago

Dear Paul,Thank you so much for your fantastic 5-star rating of Online Insulation Ltd! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with our service. Providing excellent service is our utmost priority, and knowing that we have met your expectations means the world to us. We are incredibly grateful for your loyalty as a customer, and we want to express our sincerest gratitude for your ongoing support. Your satisfaction and trust in our company are what drive us to continuously improve and deliver the best insulation solutions. Once again, thank you for choosing Online Insulation Ltd and for taking the time to share your positive experience. We look forward to serving you in the future!

Posted 9 months ago

“The time from order to delivery was fine. On the day the driver phoned ahead to give his intended ETA forty minutes beforehand. No issues with the delivery, the package was bulky but not too heavy. The panels are delicate and some were slightly damaged but as they will be covered this is not a big deal. I would use Online Insulation Ltd again.”

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Posted 9 months ago

Thank you for your 4-star rating of Online Insulation Ltd! We appreciate your feedback. We're glad to hear that the time from order to delivery was satisfactory and that the driver provided an ETA in advance. We apologise for any slight damage to the panels, but we're glad to know that it's not a big concern since they will be covered. We look forward to serving you again in the future.

Posted 9 months ago

Online Insulation Ltd is rated 4.7 based on 1,354 reviews