Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,354 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service,easy to use ordering”

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Posted 1 year ago

Thank you so much Andrew, we are so pleased you enjoyed the good service and ease of use with Online Insulation Ltd. We are delighted you have given us a 5 star rating!

Posted 1 year ago

“on time, profesional”

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Posted 1 year ago

Thank you so much Abdul for your 5 star rating of Online Insulation Ltd! We really appreciate your feedback about our on time, professional service. We’re so pleased that you’ve chosen to come back and use our services again.

Posted 1 year ago

“Exactly what I ordered and at excellent price. Came on the delivery day I chose which was brilliant. Can’t fault service and product”

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Posted 1 year ago

Thank you, Stephanie, for your glowing 5 star rating of Online Insulation Ltd! We are glad to hear that you received exactly what you ordered and on the delivery day you chose. That's wonderful! We appreciate your feedback and are glad that you are pleased with our service and product.Thank you once again!

Posted 1 year ago

“Best price around, great service, great communication, fast delivery. Happy Bunny. ;]”

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Posted 1 year ago

Thank you so much for your excellent 5-star rating of Online Insulation Ltd! We are so pleased to have a repeat customer like you who is satisfied with our service, price, communication, and fast delivery! We look forward to working with you again.

Posted 1 year ago

“Great service”

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Posted 1 year ago

Thank you so much Naomi for your 5 star rating of Online Insulation Ltd. We are delighted that you had a great service and that you were pleased with our work. We really appreciate your kind words!

Posted 1 year ago

“Ordering was easy, delivery driver was helpful, and the Celotex was in mainly days old and in good condition and onetime.”

Helpful Report

Posted 1 year ago

Thank you Robert, for your 5 star rating of Online Insulation Ltd! We are so glad to hear that ordering was easy, the delivery driver was helpful, and that the Celotex was mainly days old and in good condition. We also appreciate that you are a repeating customer with us.

Posted 1 year ago

“The right product deliverd as orderd excellant delivery driver on time no fuss no mess”

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Posted 1 year ago

Thank you so much for rating Online Insulation Ltd 4 stars! We are so pleased you were satisfied with the product you received and the delivery service provided. Your kind words will certainly be shared with our delivery driver. We look forward to serving you again in the future!

Posted 1 year ago

“I did order some insulation and 2 days later i had a phone call to say they dont have the 80mm in store”

Helpful Report

Posted 1 year ago

Hi Tony, You placed your order on Sunday 02.07.23 at 15.48. as we don't work at the weekend, we processed your order on Monday 03.07.23 and emailed you to confirm that the earliest available delivery date was 5 working days later, the following Monday. As you needed the materials sooner than this, you asked us to refund your order which we promptly did. We are sorry that we could not do your delivery sooner but this is why we ask that customers take note of delivery availability before selecting delivery dates to avoid disappointment.

Posted 1 year ago

“Never used the product or the supplier before I am very impressed with the service the delivery and the product”

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Posted 1 year ago

Thank you so much for your kind 5-star review, Edith! We are glad to be of service to you and appreciate your positive feedback on our product and service. We would love to continue providing you the best experience with every transaction. We are so pleased that you were impressed with our service, delivery and product even though it was your first time using us!

Posted 1 year ago

“Excellent service. Ordering was easy and the delivery was faultless, will definitely use again.”

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Posted 1 year ago

Thanks so much for the 5-star rating! We really appreciate it. We’re thrilled to hear that you had excellent service and that ordering and delivery were easy and faultless. We are especially pleased that you will be using our services again. Thank you for being a loyal customer!

Posted 1 year ago

“Top company, delivering on time.”

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Posted 1 year ago

Thank you so much for your fantastic 5 star rating of Online Insulation Ltd! We are thrilled that you have been a returning customer, and even more thrilled that you have had such a great experience. Top company, delivering on time - we couldn't be more pleased to hear that!

Posted 1 year ago

“Absolutely brilliant. All good brands. Best prices. Delivery right to the door despite tight street. 10/10 for very skilled delivery driver. Even rang 30 mins before so we could be ready.”

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Posted 1 year ago

Thank you so much for the 5-star rating, Simon! We greatly appreciate hearing about your positive experience with Online Insulation Ltd. It's fantastic to hear that our products, prices and delivery were all satisfactory, and that the delivery driver was so skilled and that they even called ahead. We are delighted to have been able to exceed your expectations - we thank you for your kind words!

Posted 1 year ago

“very happy with service”

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Posted 1 year ago

Thank you so much Pauline for your 5 star rating for Online Insulation Ltd! We are very happy with your response and appreciate that you have been a loyal and repeating customer. Thank you for your kind words and for always trusting us with your insulation needs!

Posted 1 year ago

“I have been using Online Insulation for the past two years. Their service is great - the deliveries always arrive when requested. When I needed to cancel an order that was no problem either. Highly recommend their services and prices are good.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We really appreciate your loyal patronage over the past two years, and are delighted to hear that you enjoyed our services so much! We hope to continue providing you with great service for many years to come!

Posted 1 year ago

“Good value, excellent customer service.”

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Posted 1 year ago

Thank you so much Paul for your 5 star rating to Online Insulation Ltd. We appreciate that you value our good value and excellent customer service. We thank you for your loyalty and for continuing to be a returning customer with us.

Posted 1 year ago

“Very Good”

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Posted 1 year ago

Thank you so much, Marcin, for your 5 star rating of Online Insulation Ltd! We really appreciate your feedback and are so glad that you had such a positive experience with us. We strive to make sure all of our customers have a very good experience!

Posted 1 year ago

“Very efficient and a great price, only the delivery cost is a bit high £60”

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Posted 1 year ago

Thank you so much Rosalie for your 4-star rating of Online Insulation Ltd! We are so glad to hear that our service was efficient and that your were satisfied with the price of your purchase. We appreciate you being a loyal customer and are glad that we could assist you again with your insulation needs. Thank you for your feedback on the delivery cost as well, we always strive to provide the best pricing possible. The charges are based on order value with orders under £200 plus vat having a £60 charge.

Posted 1 year ago

“Sat in all day, took a day off work waiting for delivery and didn’t arrive. Waste of a day and lost a days wages. Told it would 100% be coming the next day definitely by 10am and didn’t show up until 12pm. Shocking service.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We apologize that your delivery took longer than planned and that you had to take a day off work. We deeply regret that you had to lose a day’s wages as a result. We understand the inconvenience this must have caused. The reason that the delivery did not arrive is that the lorries that we deliver on are too large to access your delivery address and we had to arrange a smaller vehicle at our cost, the next day to make a re-delivery to you. We would like to use this as an opportunity to learn from the mistakes we have made and figure out how we can make things better. Is there anything else you would like to share that we should take into consideration?

Posted 1 year ago

“Quick delivery and a good price - Delivery driver very helpful”

Helpful Report

Posted 1 year ago

Thank you so much Ian, for your 5 star rating of Online Insulation Ltd! We are thrilled that you had a great experience with our quick delivery and good price, and also with our delivery driver being helpful. We really appreciate your support!

Posted 1 year ago

“Definitely use again . Delivery arrived on time all Pir insulation and plaster boards delivered with no damages .”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words and 5 star rating of Online Insulation Ltd! We are so delighted to hear that you were satisfied with our delivery which arrived on time with no damages and that you would definitely use us again. We are so pleased to have been able to serve you again and we look forward to continuing to provide you with the quality services in the future.

Posted 1 year ago

Online Insulation Ltd is rated 4.7 based on 1,354 reviews