Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,379 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

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“Spot on from price to delivery times”

Helpful Report

Posted 1 year ago

Thanks so much for giving Online Insulation Ltd a 5 star rating, Warren! We really appreciate the kind words. We strive to offer the best price, service, and delivery times, and we're thrilled that you've noticed!

Posted 1 year ago

“Very quick helpful response from customer service when I needed to add to my order later in the day,”

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Posted 1 year ago

Thank you so much, Mark, for your wonderful 5-star rating of Online Insulation Ltd! We are so grateful for your loyalty as a customer, and even more so for your positive comments about our customer service. It warms our heart to hear that you had a very quick and helpful response when you needed to add to your order later in the day. We appreciate your continued support and look forward to serving you again soon.

Posted 1 year ago

“My order arrived on time. The driver texted me 1/2 an hour before he arrived and helped me unload the order What more can you ask from a company that sells and delivers PIR sheets at a very competitive price?”

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Posted 1 year ago

Thank you, Charnock, for your kind review and five star rating of Online Insulation Ltd. We appreciate your loyalty and it is so nice to hear that your order arrived on time, the driver texted you and even helped you unload the order. We are glad that you are finding our prices competitive and we appreciate you being a returning customer.

Posted 1 year ago

“Came on the appointed day, the driver was really helpful - top class!!”

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Posted 1 year ago

Thank you so much, Ken, for your 5 star rating and for being a repeat customer of Online Insulation Ltd! We are thrilled that you “came on the appointed day” and the driver was “really helpful - top class!!” We really appreciate your continued support and kind words.

Posted 1 year ago

“Quick delivery and competitive pricing.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd. We are delighted that you are satisfied with our quick delivery and competitive pricing. We are grateful that you have been a loyal customer and look forward to continuing to serve you in the future. Thank you for your loyalty and for being a repeat customer.

Posted 1 year ago

“Price was right, delivered on time and driver helped unload”

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Posted 1 year ago

Thank you so much for the 5 star rating, John! We appreciate your positive feedback. We are glad to know that the price was right, our delivery was on time, and that our driver helped with the unload. We are especially thankful for you being a returning customer. Thank you for your loyalty!

Posted 1 year ago

“Smooth transaction thanks.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd. We really appreciate your loyalty and it's great to see you come back for another smooth transaction - thank you!

Posted 1 year ago

“Good service. Good price. Delivered on time. Would recommend.”

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Posted 1 year ago

Thank you so much, Graham, for taking the time to leave us a 5 star rating. We really appreciate your positive feedback and that you chose to re-engage with us to use our services. We are so glad that you are pleased with the good service, good price and on-time delivery. We also would like to thank you for being a repeat customer.

Posted 1 year ago

“Delivery man was brilliant”

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Posted 1 year ago

Thank you so much William for your amazing 5 star rating! We are so pleased you had a great experience from ordering to delivery! We appreciate that you are a returning customer and we're glad the delivery man was brilliant! We look forward to seeing you again soon.

Posted 1 year ago

“Good quality product and very efficient delivery. Very pleased, thank you.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd. We truly appreciate your support and are delighted to hear that you were very pleased with the good quality product and efficient delivery. We value your loyalty as a repeating customer and thank you for such kind words!

Posted 1 year ago

“Happy with the way it was delivered all good”

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Posted 1 year ago

Thank you so much, David! We really appreciate your 5-star rating of Online Insulation Ltd. We're so pleased that you were happy with the way it was delivered - all good! We value you as a repeating customer and look forward to continuing to provide excellent service in the future.

Posted 1 year ago

“Good price, spot on delivery time , moffit drive was brilliant got everything off loaded even when the concrete turned up at the same time.”

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Posted 1 year ago

Thank you Mark for your 5-star rating and for your kind words regarding our price, delivery time, and Moffit Drive. We really appreciate your loyalty as a returning customer!

Posted 1 year ago

“On time delivery excellent service Thank you”

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Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We appreciate your feedback and are so glad that you are satisfied with our on-time delivery and excellent service. It was a pleasure to serve you.

Posted 1 year ago

“Ordering, price and delivery was perfect”

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Posted 1 year ago

Thank you John, for the fantastic 5 star rating of Online Insulation Ltd! We really appreciate you taking the time to leave us such a glowing review - we are so pleased to hear that the ordering, price and delivery was perfect.

Posted 1 year ago

“Great service, fast delivery”

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Posted 1 year ago

Thank you so much Dave for your 5 star review of Online Insulation Ltd. We are thrilled to know that you had a great service experience and that your delivery was so fast! We also really appreciate your loyalty--thank you for being a returning customer.

Posted 1 year ago

“no delivery information until 1 hour before it arrived. the packing was so bad that it is touch and go whether 5 of the sheets are useable.i will take pictures and expect replacement if i can't loose the damage in the trim”

Helpful Report

Posted 1 year ago

Hi Paul, your delivery was made 31.07.23 as requested by yourself. We confirmed your delivery to you on the 26th, and another 3 emails in a email conversation on 31.07.23. Then the driver called before the delivery too. We have not heard directly from you since then and we have no information about any damages. We have emailed you directly regarding this review but if there are any issues with your delivery, it is best to contact us so we can resolve this for you. If you receive damaged materials, please don't use any damaged boards as we will happily swap these for you. I'm not sue that there is any packaging on insulation boards but we will more than happily look in to this for you too.

Posted 1 year ago

“Very good service, well-priced product. Delivery was on the agreed date, though a phone call from the driver when leaving the previous drop, is always helpful.”

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Posted 1 year ago

Thank you very much for your 5 star rating of Online Insulation Ltd. We are pleased to know you have had another positive experience with us! We strive to provide our customers with the very best service and well-priced product, and it is great to hear that your delivery was made on the agreed date. It is very much appreciated that you have been our returning customer and that you appreciate the helpfulness of our drivers calling ahead when making deliveries. Thank you once again for your kind review, we look forward to helping you again in the future.

Posted 1 year ago

“Good prices and reliable service”

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Posted 1 year ago

Thank you so much for your 5-star rating of Online Insulation Ltd! We really appreciate your kind words about the good prices and reliable service that we offer. Your satisfaction is our top priority.

Posted 1 year ago

“Best price, best I could find. Delivery was great and as stated. No damage to insulation boards. My go to site for insulation from now on. 👍🏻”

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Posted 1 year ago

Thank you for your 5-star rating, Andrew! We're glad to hear that Online Insulation Ltd. provided you with great prices, fast delivery, and undamaged insulation boards. We're also delighted that you plan to come back to us for your insulation needs. We look forward to having you as a returning customer.

Posted 1 year ago

“Really good price, nice speedy delivery and unlike other places the insulation boards arrived as if they have just left the factory, no dents or missing corners. Very happy indeed.”

Helpful Report

Posted 1 year ago

Thank you Dale for your wonderful 5 star rating of Online Insulation Ltd. We are very pleased to hear that you were satisfied with our really good price, nice speedy delivery, and that you were especially pleased with the quality of the insulation boards which arrived as if they had just left the factory, without any dents or missing corners. We are very glad that you were happy with the overall experience and we look forward to meeting your insulation needs again in the future.

Posted 1 year ago

Online Insulation Ltd is rated 4.7 based on 1,379 reviews