Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,431 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

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“What can I say Great service great price. Everything I needed and delivery on time.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Excellent service. Highly recommend.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Good price, delivered on day requested and polite delivery driver. Many thanks!”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Having made an order from Online Insulation Ltd for the first time recently I would have no problem ordering from them again.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Absolute great service from these guys. Honestly can’t fault them”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Online Insulation do what their website says they do. Supply insulation at competitive rates and deliver them in the timescale stated. Also, an amendment to my order was swiftly and efficiently dealt with and refund applied.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Not over impressed. quite a few of the sheets have damage to them looks like they've been abused with the forklift. Though I'd try you out as normal use local builders yard which are slightly more expensive”

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Posted 2 years ago

Hi Paul, Thanks for your review. We ask that customers check materials when they are delivered and then you sign for them if you are happy and are in good condition. We then give you another 24 hours to check the materials again for damage and let us know if there are any issues as we are always happy to resolve these issues. We have not heard anything from you about these damages so we have not been given any opportunity to put this right for you.

Posted 2 years ago

“Will use again. Good service, prompt delivery and good price.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Good prices, good communication and quick replies. Order arrived on the day I asked for by a friendly helpful driver. Very pleased and would recommend.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Easy to order. Chosen delivery date. Arrived on time.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Great service, responsive and delivered as required.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Good evening I have been purchasing Celotex insulation from Online Insulation for a little while now and there service has always been first class. Cheers Richard (Carpenter & Joiner)”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Good communication and prices”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“All good arrived on time driver phoned beforehand price was good and service will be ordering again soon”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Competitive price and very quick delivery. I haven't laid the insulation yet, though most of the rolls are now in the loft. I don't foresee any big issues though.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Didn’t tell me items were out of stock until I received a refund for that item, if I knew that was the case I would have ordered elsewhere because now I have to find some more insulation elsewhere.”

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Posted 2 years ago

Hello Daniel, We think you may have reviewed the wrong company. We have a delivery booked for you for 06.10.22 as requested and we have not heard from you since confirming your delivery date. Please let us know if there is an issue with your order.

Posted 2 years ago

“Delivered on time and of excellent price value”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Very good”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Good service throughout - with a polite, timely and well organised delivery. Thanks.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“So the purchase was fine no problems turned up when they said however the delivery driver hit my gate with forklift and destroyed it. Buggered off but didn’t have the decency to tell me in the mean time I am left with a £600 bill for a new set of gates”

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Posted 2 years ago

Hi Peter, we haven't heard anything from either you or the hauliers regarding this matter. Please feel free to get in touch if you have any information you would like us to look at. It sounds strange that the driver could hit your gate and ruin it without anyone noticing at the time of delivery.

Posted 2 years ago

Online Insulation Ltd is rated 4.7 based on 1,431 reviews