Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,379 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered insulation on about the 27th February. Got an e-mail to inform me the insulation I ordered was unavailable, so a dearer one was substituted, to be delivered on my chosen date of the 6th March. Waited all day, but no delivery. As this was a Friday had to wait till Monday to contact ifline insulation. Made 5 phone calls to an answering machine, left two messages with the promise of a call back within the hour. Got a call from the delivery driver at 12.00 noon and had to return home to accept the insulation. This is the worst company I have dealt with for communication, or should Isay no COMMINICATION.”

Helpful Report

Posted 4 years ago

Thank you for your review Jim. The driver did try to make the delivery on the agreed date but as we use quite large vehicles, this was unable to fit on the lane for the delivery. We did arrange for a smaller van to deliver to you on the next working day at no extra cost to yourself but I'm sorry that this was not suitable for you.

Posted 4 years ago

“Great service and prices, quick delivery, first time I have used and will be back .”

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Posted 4 years ago

“Everything went well. Delivered quickly and efficiently. Happy Days...”

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Posted 4 years ago

“Excellent service, fast delivery”

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Posted 4 years ago

“Top services and quick response”

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Posted 4 years ago

“Fantastic service, on time and an amazingly helpful driver.”

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Posted 4 years ago

“Always fantastic, great prices as well on plasterboard.”

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Posted 4 years ago

“Easy to use website. Excellent prices. Prompt delivery. Would recommend.”

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Posted 4 years ago

“Very helpful and reasonably priced”

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Posted 4 years ago

“Quick a fast service and delivery and price will use again”

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Posted 4 years ago

“Excellent service and price”

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Posted 4 years ago

“Very good service and prompt delivery”

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Posted 4 years ago

“Delivery as promised and materials as described. Thankyou”

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Posted 4 years ago

“Fantastic value and great customer service”

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Posted 4 years ago

“Very quick and easy. Top quality”

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Posted 4 years ago

“We used Online Insulations to purchase Celotex panels to insulate our small conservatory. The order process was easy, the communication was first class and the delivery right on time! We have completed the insulation and the difference is AMAZING!! Thank you Online Insulation”

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Posted 4 years ago

“Had what I needed in stock and delivered it on time. Excellent service”

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Posted 4 years ago

“Sales were fantastic, helpful and friendly. Delivery was arranged when and where we required it. Delivery man was helpful, polite and called when required to advise when delivery was due. All in all a very excellent turnaround. Would definitely use again.”

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Posted 4 years ago

“Good service,ordered online and chose my delivery day and it all arrived on time with no problems.Many Thanks”

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Posted 4 years ago

Thank you for your order and review Martin. We aim to provide the very best service online and glad to have made your experience worthwhile. We would love to hear from you again.

Posted 4 years ago

“All round excellent sevice, super smooth transaction and very fair product prices.... 5 star”

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Posted 4 years ago

Thank you for your order and review Martin. We aim to provide the very best service online and glad to have made your experience worthwhile.

Posted 4 years ago

Online Insulation Ltd is rated 4.7 based on 1,379 reviews