Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,431 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a mistake with delivery and we ended up waiting an extra week for some of the missing order. However the team were effective and friendly when contacted and did what they said they would do.”

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Posted 4 years ago

“Great quality Super fast delivery”

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Posted 4 years ago

“No products in stock Re payed my payment twice so had to debit my account twice Not at all happy with the service level shown”

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Posted 4 years ago

Hi Bernard, I'm sorry that we didn't have the sheet ply available within your required delivery requirements. Unfortunately, things are a little slower whilst we are all dealing with covid restrictions. I hope that you were able to find this to complete your project.

Posted 4 years ago

“Very satisfied with the service.”

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Posted 4 years ago

“The ordering on line was simple and straightforward. The delivery date fitted in perfectly and it was delivered as promised. The delivery driver was very helpful and pleasant. The insulation had been carefully packed on a pallet and there was no damage to any of the sheets. All in all good service ,great price and would certainly use them again.Thank you.”

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Posted 4 years ago

“Cheapest I could find. Delivered when it was supposed to be and well packaged. Recommended”

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Posted 4 years ago

“Good products, and prompt delivery.”

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Posted 4 years ago

“Great service and communication.”

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Posted 4 years ago

“Very pleased with the product exactly as described & delivery driver was most helpful with unloading. with goods being deliverd on requested date”

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Posted 4 years ago

“Asked a question, never got a response about an order, ordered one thing got a completly different brand with no notification they were going to substitute it.”

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Posted 4 years ago

Thank you for your review Lewis, I'm sorry that we needed to swap your boards to a more expensive brand. Please see a copy of the email that was sent to you on 29.08.10. Thank you for choosing Online Insulation. Please see the attached invoice and check the details for your recent purchase. Your delivery is booked for 31.07.20. Please note that the insulation boards will be delivered in the Recticel brand at the same price. However is this is an issue for you, please let us know. Regards, Online Insulation Ltd. 01509 649065 For more great offers visit - www.onlineinsulation-sales.com

Posted 4 years ago

“Really great service and very prompt delivery. Will definitely use you again.”

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Posted 4 years ago

“Quick delivery, good price in good condition- couldn't be more satisfied will be back for the next lot”

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Posted 4 years ago

“Bought 18 rolls of Rookwool 100mm at a very good price and the delivery was on point! Great Sevice,keep up the good work!”

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Posted 4 years ago

“Great service, great product. Even inside lockdown this company went out of their way to help me. Recommended.”

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Posted 4 years ago

“Order that arrived was slightly different to order placed and even then there where 2 boards missing. Half way through fitting before realised so too late to rectify.”

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Posted 4 years ago

Hi Ian, If you had let us know, we would have been more than happy to look in to this for you. We will look in to this in any case and come back to you to see if we can resolve this for you.

Posted 4 years ago

“5 star very quick and friendly driver”

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Posted 4 years ago

“Appallingly slow delivery times even given their Covid-19 dates. In stock items which were scheduled next day delivery took nearly 2 weeks to deliver.”

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Posted 4 years ago

Thank you for your review David thank you for your review. Unfortunately, we never offer a next day delivery service so I'm sorry that you were confused by this. I can see that we did also send you the following email. I'm sorry that we couldn't please you were not happy with our service.. Thank you for choosing Online Insulation. Please see the attached invoice and check the details for your recent purchase. Your delivery is booked for our earliest available delivery date of 22.07.20 Regards, Online Insulation Ltd. 01509 649065

Posted 4 years ago

“Good service, good prices,”

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Posted 4 years ago

“Friendly ,helpful and professional. Many thanks.”

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Posted 4 years ago

“Very pleased with everything from start, ordering and kept up to date with what was happening due to Corona virus, and finally the delivery, driver dropped were i wanted it, couldn't have been more helpful.Also delivery was the date i chose”

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Posted 4 years ago

Good Afternoon Alec, Thanks for your review. Its great to hear such positive comments.

Posted 4 years ago

Online Insulation Ltd is rated 4.7 based on 1,431 reviews