Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,431 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent fast delivery”

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Posted 3 years ago

Thanks for your order and for spending the time to send in a review.

Posted 3 years ago

“Exact product I ordered was delivered on time and Rob in sales was very helpful with any queries prior to ordering.”

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Posted 3 years ago

Thanks Colette, we like to help where we can with help and advice. Thanks again for your order and review.

Posted 3 years ago

“Excellent service arrived on and in good condition brilliant price”

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Posted 3 years ago

Thanks Kevin, We hope to hear from you again soon.

Posted 3 years ago

“Excellent service and range of products, competitively priced”

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Posted 3 years ago

Thanks for your order and review Brian, we hope we can help again sometime.

Posted 3 years ago

“Good quality products at very competitive prices. Failed only by delivering wet insulated plasterboard to me! far from ideal and not expected as previous purchases have been impeccable.”

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Posted 3 years ago

Thanks for your review Richard. It's always best to let us know if you have any issues with your deliveries as it gives up the opportunity to put things right for you. we would imagine with the weather that we have recently had, the boards may have been rained on as they were loaded.

Posted 3 years ago

“Excellent product with a super fast free delivery. Highly recommend”

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Posted 3 years ago

Thanks for spending the time to review us Barkat, and thanks again for your order.

Posted 3 years ago

“Excellent service delivered on the day required at a good price. The driver was very obliging and delivered as close as possible with the drop off.”

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Posted 3 years ago

Thanks Frederick, we hope to hear from you again soon.

Posted 3 years ago

“Thanks great quick service, Driver very helpful and helped me load in garage,thanks again Chris.”

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Posted 3 years ago

Thanks for your order and review Christopher, we will pass on your thanks to the driver.

Posted 3 years ago

“Great price, fast and friendly delivery, what else can you need…great service, definitely recommend !”

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Posted 3 years ago

Thanks for your order and review Mark. We hope to hear from you again sometime.

Posted 3 years ago

“Delivered on time, driver was excellent. Thanks.”

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Posted 3 years ago

Thanks for your order and review Kevin. We hope to hear from you again in the future.

Posted 3 years ago

“Happy with my order and happy with the delivery”

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Posted 3 years ago

Thanks Mark. We hope we can help you again sometime.

Posted 3 years ago

“This is the first time I have used Online insulation Ltd. You were recommended by a friend and I have also recommended you to a friend of mine. From the online purchase up to delivery the service has been excellent. The delivery driver was very helpful. I would certainly use you again.”

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Posted 3 years ago

Thanks so much for spending the time to review us and also pass our details on John. And thanks again for your order. We look forward to hearing from you in the future.

Posted 3 years ago

“Great product choice, at great prices, and with speedy delivery!”

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Posted 3 years ago

Thanks Paul, we are always trying to add the right products to our catalogue so we are pleased you were able to find everything you were looking for in one place. Thanks again for your order and review.

Posted 3 years ago

“Driver very helpful and polite 5 star service”

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Posted 3 years ago

Thanks for your order and spending the time to review us Barrie. We hope we can help again in the future.

Posted 3 years ago

“Excellent communication with really quick delivery. Quality service that should be applauded.”

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Posted 3 years ago

Thanks Alex. Your order and review are really appreciated.

Posted 3 years ago

“Great company with speedy delivery. The delivery driver was very nice and helpful”

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Posted 3 years ago

Thanks Aimee, We hope your project turns out well for you.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thanks for your order and review. We hope to hear from you again in the future.

Posted 3 years ago

“Good process and quick delivery 5*”

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Posted 3 years ago

Thanks for your order and review Mark.

Posted 3 years ago

“Ordered 5 sheets of Celotex insulation which was delivered promptly.”

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Posted 3 years ago

Thanks for your order and review Brian. We hope we can help again in the future.

Posted 3 years ago

“The product they supplied was good quality and there was no issues with it. I rated them 2 stars because the delivery firm they use delayed my order twice at short notice after I'd made arrangements to be at a particular site on certain days. When the driver did appear I had to escort them through town to the location as they couldn't find it. The driver was friendly and courteous, however I would not use the firm again due to their unreliability, especially as there was a £40 delivery fee attached to the goods.”

Helpful Report

Posted 3 years ago

Thanks for your review Thomas. We are sorry to hear that the hauliers delayed your delivery. We have not been made aware of this ourselves so please accept our appologies for this. If we had been made aware by either them or yourself, we could have looked in to this for you and resolved this issue. Unfortunatley, it can be tricky for drivers as they are driving very large vehicles and if they only have an address of "rear of" an address they can spend quite some time looking as they are not necessarily as familiar with your address as you would be. We have whilst replying to your review searched your delivery address and nothing comes up so we would imagine it could have been hard for the driver to find you. The delivery charge is £40 for deliveries below £350 + vat and as your order was for £200, this is why the delivery charge was automatically added to your order at the checkout before you proceeded to the payment page. Please let us know if you have any further concerns.

Posted 3 years ago

Online Insulation Ltd is rated 4.7 based on 1,431 reviews