Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,379 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service 👍”

Helpful Report

Posted 5 months ago

Thank you, Dritan, for awarding Online Insulation Ltd a spectacular 5-star rating! We greatly appreciate your kind words and are thrilled to hear that you had a very good experience with our service. Your support means the world to us, and we look forward to serving you again in the future. Thank you once again for choosing Online Insulation Ltd. 👍

Posted 5 months ago

“Excellent! Delivered on the requested date, driver very helpful, came with a forklift and dropped them exactly where I wanted them. Very competitive pricing that couldn't be matched by any of the local merchants. Insulation boards arrived in perfect condition without a single scratch or corner missing. Highly recommended for large quantities of Kingspan. Many thanks.”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic 5-star rating and for taking the time to share your experience with Online Insulation Ltd. We greatly appreciate your feedback. We are thrilled that our pricing was so competitive and unbeatable by any local merchants. We take pride in offering our customers great value for their money. It's fantastic to hear that the insulation boards arrived in perfect condition, without a single scratch or corner missing. Ensuring the quality and integrity of our products during shipment is a top priority for us. Once again, thank you for recommending us for large quantities of Kingspan insulation. We truly appreciate your kind words and your trust in our services. Should you have any further needs or require assistance in the future, please do not hesitate to reach out to us. Many thanks, The Online Insulation Ltd Team

Posted 5 months ago

“Not impressed with ordering part of site, the small squares where you add the amount of each product you require is NOT STABLE, I ordered 6 of an item, it sent the order to your transporter for that amount, then charged me for 4 of the item which I paid and thought it was to cheap, then I got a message about two hours later to tell me I had to pay an additional amount for the two that were not on the PRINT out form my end, although the Transporter Company had the correct amount I had actually ordered, GOOD DON't you think. And it came a day earlier than expected, luckily some one was there.”

Helpful Report

Posted 5 months ago

Hi Roger, Thanks for spending the time to review us. You did order 4 boards originally and then emailed us to ask us to add on 2 as you have made a mistake? I have added your email below. As far as I can see the delivery was made on 09.07.24 as requested by yourself too. Dear INFO, I appear to have made an ERROR in the above order, I need 6 x Celotex XR4150 PIR INSULATION BOARD and have only ordered 4. Can I please add 2 more to the above order number if possible, or if I have to order again can they be added to the existing order for the same delivery date.

Posted 5 months ago

“The one thing that sets this company apart from others is the clear and concise information on delivery. Manages expectations up front and is very clear about alternative products if the selected item is not in stock. The deliveries are handled in-house and there appears to be a direct line of communication between the office and delivery personnel. In my case it was to warn of a tricky route involving a toll bridge and weight limit. It doesn't hurt that the two I met were very personable.”

Helpful Report

Posted 5 months ago

Dear Anthony,Thank you so much for giving Online Insulation Ltd a 5-star rating! We truly appreciate your positive feedback and are thrilled that you had a great experience with us. We pride ourselves on providing clear and concise information on our delivery process, and it's fantastic to hear that it sets us apart from others. Managing expectations upfront and offering alternative products if needed is something we believe is essential in delivering excellent service. We also take great pride in our in-house delivery system and strive for effective communication between our office and delivery personnel. We want to ensure that your delivery arrives smoothly. It's wonderful to hear that our team went above and beyond to warn you about a tricky route, including a toll bridge and weight limit. Lastly, we couldn't be happier to know that you found our team to be personable. We believe that building a connection with our customers is essential in delivering a positive experience. Warm regards, Online Insulation Ltd

Posted 5 months ago

“Good customer service”

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Posted 6 months ago

Dear Rodrigo,Thank you for awarding Online Insulation Ltd with a four-star rating! We sincerely appreciate your feedback and are delighted to hear about your positive experience with us. Best regards, Customer Support Team

Posted 5 months ago

“I ordered 12 sheets of insulation and it arrived at a acceptable time and the driver was very helpful.”

Helpful Report

Posted 6 months ago

Hi Robert,Thank you so much for giving Online Insulation Ltd a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We're glad to know that your order of 12 sheets of insulation arrived at an acceptable time and that our driver was very helpful. Providing timely delivery and excellent customer service is always a top priority for us. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Online Insulation Ltd

Posted 6 months ago

“Excellent price and quick delivery.”

Helpful Report

Posted 6 months ago

Thank you so much for your glowing 5-star review of Online Insulation Ltd! We are thrilled to know that you had an excellent experience with us. We greatly appreciate your kind words about our products and services. "Excellent price and quick delivery" - Your feedback motivates us to consistently offer the best prices and efficient delivery options for all your insulation needs. We are grateful to have you as a loyal customer and we cannot thank you enough for your continued support. If there is anything else we can assist you with, please do not hesitate to reach out to us. Once again, thank you for your trust in Online Insulation Ltd. We look forward to serving you again soon! Warm regards, Customer Service Team Online Insulation Ltd

Posted 6 months ago

“Brilliant firm to work with, the prices are competitive and always delivered on time or early.”

Helpful Report

Posted 6 months ago

Dear Jake,Thank you so much for your amazing 5-star rating of Online Insulation Ltd! We truly appreciate your kind words and are thrilled to hear that you find us to be a brilliant firm to work with. We always strive to provide competitive prices and ensure timely deliveries, so it's wonderful to know that our efforts have met your expectations. Your loyalty as a customer means a great deal to us. We are grateful for your continued support and trust in our services. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. Thank you once again for your review and for choosing us as your insulation provider. We look forward to serving you again soon! Best regards, Online Insulation Ltd

Posted 6 months ago

“Excellent service from start to finish Very competitive rates, items as described and delivered on the agreed delivery dates. The delivery drivers were very polite and helpful. Will definetly buy from again - thank you.”

Helpful Report

Posted 6 months ago

Thank you so much for your exceptional 5-star review of Online Insulation Ltd! We greatly appreciate your kind words and are thrilled to hear that you had an excellent experience with our service. Providing competitive rates, accurate product descriptions, and timely deliveries are our top priorities, so we're delighted that we met your expectations. It's also wonderful to know that our delivery drivers impressed you with their politeness and helpfulness. We can't wait to serve you again in the future. Thank you once again for choosing Online Insulation Ltd!

Posted 6 months ago

“Best price but no lack of quality and delivery date was as requested highly recommended”

Helpful Report

Posted 6 months ago

Dear Bryan,We greatly appreciate your wonderful 5-star rating for Online Insulation Ltd! Thank you for taking the time to share your positive experience with us. We are delighted to hear that our products offered you the best price without compromising on quality. Ensuring that the delivery date was as requested is something we always strive for, so we're thrilled that we met your expectations. Thank you for recommending us, it means a lot to our team. We'll continue doing our best to provide top-notch insulation solutions coupled with excellent service. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again! Best regards, Online Insulation Ltd

Posted 6 months ago

“Great price, customer service, products and delivery. Highly recomended”

Helpful Report

Posted 6 months ago

Thank you so much, Andrew, for giving Online Insulation Ltd. a fantastic 5-star rating! We greatly appreciate your kind words and positive feedback. We are thrilled to hear that you found our prices, customer service, products, and delivery to be excellent. Your recommendation means a lot to us, and we are glad that you had a great experience with us. Should you require any further assistance in the future, please do not hesitate to reach out. Thank you again for choosing Online Insulation Ltd.!

Posted 6 months ago

“Great prices, easy ordering and delivery exactly when promised, I even received a call from the driver 15 minutes before arrival to confirm time. Will definitely order from them again”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic 5-star rating of Online Insulation Ltd! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. We take great pride in offering great prices, easy ordering, and reliable delivery service. It's wonderful to know that your order arrived exactly when promised and that you even received a call from our driver to confirm the delivery time - we believe in going the extra mile for our valued customers. We're thrilled to have earned your trust, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Online Insulation Ltd! Best regards, Online Insulation Ltd

Posted 6 months ago

“Great and quick delivery will use again and recommend”

Helpful Report

Posted 6 months ago

“Excellent price and prompt delivery”

Helpful Report

Posted 7 months ago

“Great value and great service.”

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Posted 7 months ago

“Best price for Celetex and delivered exactly on time perfect thank you”

Helpful Report

Posted 7 months ago

“Excellent price for the product. Prompt service and delivery. Only issue was that address/ delivery instructions were not passed on to the couriers, meaning extra admin/ calls. No issues though Overall very good service”

Helpful Report

Posted 7 months ago

“Delivered as promised on Allington good order”

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Posted 7 months ago

“Called for advice and got what I needed from a friendly person. Delivered on time with goods placed where I needed them.”

Helpful Report

Posted 7 months ago

“Excellent ordering, and delivery”

Helpful Report

Posted 7 months ago

Online Insulation Ltd is rated 4.7 based on 1,379 reviews