Online Insulation Ltd Reviews

4.7 Rating 1,431 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional company”

Helpful Report

Posted 2 months ago

Hi Tudor, Thank you for your amazing 5-star review! We're delighted to hear that you found us to be a professional company. It's our goal to provide top-notch service, and your kind words motivate us to keep up the good work. We truly appreciate your support and look forward to helping you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Excellent service, was delivered next day from placing order.”

Helpful Report

Posted 2 months ago

Hi Simon, Thank you for your wonderful 5-star review! We’re thrilled to hear that your order was delivered the next day. Providing efficient service is what we strive for, and your feedback confirms we’re on the right track. We really appreciate your support, and we can’t wait to help you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Great price Delivered on time Excellent service”

Helpful Report

Posted 2 months ago

Hi Tony, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our prices great, and that your order was delivered right on time. Providing excellent service is our top priority, so your kind words mean a lot to us. We truly appreciate your support, and we look forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Great service efficient from ordering online to delivery insulation in good condition (not broken in anyway) driver gave professional service.”

Helpful Report

Posted 2 months ago

Hi Keith, Thank you for your fantastic 5-star review! We're so pleased to hear that you had a great experience from the online ordering process to the delivery of your insulation. It's wonderful to know that everything arrived in perfect condition and that our driver provided professional service. Your feedback means a lot to us, and we look forward to assisting you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Great product it was exactly what I needed it was delivered on time with no fuss, will definitely order again.”

Helpful Report

Posted 2 months ago

Hi David, Thank you for your amazing 5-star review! We're so glad to hear that our product met your needs and that the delivery was timely and hassle-free. Your satisfaction means a lot to us, and we truly appreciate your intention to order again. We look forward to serving you in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Had a very good experience, very reasonable in price, and delivery was when they said, I will use them again.”

Helpful Report

Posted 2 months ago

Hi Robin, Thank you so much for your wonderful 5-star review! We're delighted to hear that you had a very good experience with us and that you found our prices reasonable. It’s great to know that we delivered as promised, and we truly appreciate your intention to use us again. We look forward to serving you in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Ist class service received. From time of ordering to delivery time, communication was ist class. Cost of materials very very competitive. Quality of materials delivered very good. Thank you to Online Insulation”

Helpful Report

Posted 2 months ago

Hi Stephen, Thank you for your outstanding 5-star review! We're thrilled to hear that you experienced first-class service from the moment you ordered to the delivery and that our communication met your expectations. It's great to know that you found our prices competitive and that the quality of the materials was to your satisfaction. We truly appreciate your kind words and support! We're here to help anytime you need us. Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Very easy order, turned up on time. would use again”

Helpful Report

Posted 2 months ago

Hi Simon, Thank you for your fantastic 5-star review! We're thrilled to hear that you found the ordering process easy and that your delivery was on time. It's great to know that you're pleased with our service, and we can't wait to assist you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Still waiting for my order to arrive”

Helpful Report

Posted 2 months ago

Hi Trevor, Thanks for your review. We emailed you on the 6th to let you know your delivery is booked for the 13th. We haven't heard back from you since then.

Posted 2 months ago

“\This company is very good, the prices are very reasonable, and the service is quick and efficient. I have used them before, and they were very good.”

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Posted 2 months ago

Hi Rodney, Thank you so much for your amazing 5-star review! We're delighted to hear that you found our prices reasonable and that our service met your expectations. It's great to have repeat customers like you, and we appreciate your continued trust in us. Looking forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“The communication and delivery were great, unfortunately the product has not proven to be that good but this is not the fault of Online Insulation”

Helpful Report

Posted 2 months ago

Hi Ian, Thank you for your wonderful 5-star review! We're delighted to hear that you experienced great communication and delivery from us. We're sorry to hear that the product hasn't met your expectations, but we truly appreciate your understanding. Your feedback is invaluable, and we hope to serve you even better in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Good prices, I got delivery next day.”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you for the excellent 5-star review! We're thrilled to hear that you found our prices good and enjoyed the next-day delivery. Your feedback is greatly appreciated, and we can't wait to assist you again soon! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Very competitive pricing and quick delivery”

Helpful Report

Posted 2 months ago

Hi Nigel, Thank you for the fantastic 5-star review! We're so pleased to hear that you found our pricing competitive and appreciated the quick delivery. Your support is incredibly valuable to us, and we look forward to helping you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Top service! Definitely will use again.”

Helpful Report

Posted 2 months ago

Hi Marc, Thank you for the amazing 5-star review! We’re so glad to hear you had a great experience with our service. Your support means everything to us, and we can't wait to assist you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Great service & products. Nice driver too.”

Helpful Report

Posted 2 months ago

Hi Lee, Thank you so much for the wonderful 5-star review! We’re delighted to hear that you had a great experience with our service and products. It’s fantastic to know our driver made a positive impression as well! Your kind words motivate us to continue delivering the best for our customers. We look forward to serving you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Very competitive pricing AND competitive delivery. They accommodated my special delivery request due to poor access and the delivery driver was very friendly and helpful. Will be my go to place for insulation related products going forward.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the outstanding 5-star review! We're thrilled to hear that you found our pricing and delivery to be competitive. It's great to know that we could accommodate your special delivery request and that our driver made a positive impression. Your feedback means a lot to us, and we can't wait to serve you again for all your insulation needs! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Great products at an excellent price and delivered on time”

Helpful Report

Posted 2 months ago

Hi Philip, Thank you for the fantastic 5-star review! We're thrilled to hear that you found our products to be excellent and appreciate the timely delivery. Your feedback really means a lot to us and inspires our team to keep providing the best service possible. We appreciate your support and look forward to helping you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Arrived on time Driver very helpful with unloading”

Helpful Report

Posted 2 months ago

Hi Colin, Thank you for your fantastic 5-star review! We're glad to hear that our driver was helpful and that your delivery arrived on time. Your feedback means a lot to us, and we're committed to providing the best service possible. We appreciate your support and look forward to assisting you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Really great service. Good price, fast delivery time. When I noticed that there was a problem with one of the insulation boards that had been shipped, Online Insulation and their supplier resolved it within a couple of hours. Extremely impressed from this first experience of Online Insulation, many thanks!”

Helpful Report

Posted 2 months ago

Hi John, Thank you so much for your amazing 5-star review! We're really pleased to hear that you had a great experience with our service and that we were able to resolve the issue with the insulation board quickly. Your satisfaction is incredibly important to us, and your kind words truly inspire our team. We appreciate your support and look forward to assisting you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 2 months ago

“Delivered very quickly, no damage and driver very courteous and helpful”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your wonderful 5-star review! We're delighted to hear that your delivery experience was quick and that our driver made a positive impression with his courteous service. Customer satisfaction is our top priority, and your feedback truly motivates us! We appreciate your support and look forward to serving you again in the future. Thanks for choosing Online Insulation Ltd!

Posted 3 months ago

Online Insulation Ltd is rated 4.7 based on 1,431 reviews