Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,359 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,359 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

Visit Website

Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and communication, delivered when expected.”

Helpful Report

Posted 4 years ago

“Excellent company to deal with, easy and efficient with finding and purchasing and delivery was cheap and it arrived when promised, can’t do better than that!!”

Helpful Report

Posted 4 years ago

“Excellent service, super fast delivery and great communication. Will definitely use again”

Helpful Report

Posted 4 years ago

“Fast delivery and great price”

Helpful Report

Posted 4 years ago

“Very good service would recommend”

Helpful Report

Posted 4 years ago

“Good prices, excellent delivery.”

Helpful Report

Posted 4 years ago

Thank you for your order and review Sean. We aim to provide the best prices and service and are glad you are happy with them. We hope to hear from you again in the future.

Posted 4 years ago

“Cheap and helpful over the phone”

Helpful Report

Posted 4 years ago

Thank you for your order and review Alison. We would love to hear from you again in the future.

Posted 4 years ago

“Very helpful delivery driver. Maybe better to warn that huge delivery lorry is used”

Helpful Report

Posted 4 years ago

Thank you for your order and review Richard. We are glad that you had a positive experience with us and hope to hear from you again in the future.

Posted 4 years ago

“Competitive pricing and excellent delivery service. Would definitely recommend and will order again!”

Helpful Report

Posted 4 years ago

Thank you for your order and review James. We would love to hear from you again and thanks for the recommendation.

Posted 4 years ago

“Excellent service. Delivered early on the requested day. Delivery driver polite and friendly. No problems with the product. Will use again and recommend others to use. Many thanks.”

Helpful Report

Posted 4 years ago

Thank you very much for your order and review Graham. We aim to provide the best service, product and prices and the internet. We would love to hear from you again and thank you for the recommendation.

Posted 4 years ago

“Delivered next day amazing service 👍🏻👍🏻”

Helpful Report

Posted 4 years ago

Thanks for the order and review Lee! Would love to hear from you again at some point.

Posted 4 years ago

“Great price and delivered on time”

Helpful Report

Posted 4 years ago

Thank you for your order and kind review Mark. We would love to hear from you again in the future.

Posted 4 years ago

“Quick and efficient delivery to a difficult and inaccessible house. Insulation easy to cut and fit round pipes etc.”

Helpful Report

Posted 4 years ago

Thank you for your order and review Giles. We are pleased you are happy about the service and hope to hear from you again.

Posted 4 years ago

“Poor product description led to about £40 loss. Very disappointed.”

Helpful Report

Posted 4 years ago

We are very sorry to hear this Vidmantas. We aim to provide the best service for all of our customers and can only apologise for this. We haven't had any previous complaints about this product and will certainly make sure any such confusion will not happen again.

Posted 4 years ago

“Good communication, fast delivery and on the day I selected. All items delivered in excellent condition and well packaged”

Helpful Report

Posted 4 years ago

Thank you for your order and review Matthew. We hope to hear from you again in the future.

Posted 4 years ago

“Outstanding service from the telephone communication to the driver being friendly and helpful. Outstanding in every level and would recommend.”

Helpful Report

Posted 4 years ago

Thank you for your order and review Jon. We pride ourselves on our customer service and are very pleased you are happy with everything.

Posted 4 years ago

“The online price was great so placed the order, my only grievance was that I placed the order on the Monday and was told the delivery would be on Wednesday, took a day of work and no delivery. I Phoned the office and was told it would definitely be on Thursday, after talking my wife into taking the day of work again no delivery. Finally arrived on Friday. I live in a small cul de sac which would normally be a problem for lorries but the delivery driver was absolutely brilliant and very helpful and made the whole process worth while.”

Helpful Report

Posted 5 years ago

Hi Jef, thanks for you order and taking the time to review us. It looks like there may have been a delay on your order so thanks for bearing with us. We are please you are happy with our delivery driver's service!

Posted 5 years ago

Hi Jef, thanks for you order and taking the time to review us. Unfortunately it looks like there was a delay on your delivery so please accept our apologies for that. We are pleased you are happy with our driver's service.

Posted 5 years ago

“Quick delivery and service. Free delivery great, but to make it an excellent service have some options even if paid to have delivery by smaller vehicles as freight company wouldn’t come down our lane in big lorry so we had to do last mile ourselves via transits”

Helpful Report

Posted 5 years ago

Hi James, thanks for you order and taking the time to review us. We are please you are happy with our service. Unfortunately due to the nature of the materials we deliver, we have to use large vehicles. But thanks for your thoughts.

Posted 5 years ago

“Good service. Product arrived on date specified. Communication was excellent.”

Helpful Report

Posted 5 years ago

Hi Maureen, thanks for you order and taking the time to review us. We are please you are happy with our service!

Posted 5 years ago

“Delivered on time and offered a competitive price, really good company to order your insulation from and you can also select which day you want delivery.”

Helpful Report

Posted 5 years ago

Hi Gareth, thanks for you order and taking the time to review us. We are pleased you are happy with our service and price!

Posted 5 years ago

Online Insulation Ltd is rated 4.7 based on 1,359 reviews