Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,354 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service”

Helpful Report

Posted 1 year ago

Thank you so much, Ammar, for your 5-star rating of Online Insulation Ltd and the fantastic feedback that you have given us. We appreciate you taking the time to write such a glowing testimonial, and we are especially happy that you are a returning customer. We thank you for your continued support, and look forward to helping you again in the future.

Posted 1 year ago

“Ordered 2 pallets of insulation only sent 1 pallet and have not given date of delivery of 2 pallet so cannot start building work totally unacceptable”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback about Online Insulation Ltd. We appreciate your honest opinion regarding the order for 2 pallets of insulation, which you mentioned was only sent 1 pallet so far, and that we were unable to provide a date of delivery for the other pallet which has caused construction delays. This is due to a delay at Celotex as mentioned. We understand that this is totally unacceptable and would like to apologize for the inconvenience this has caused you. There is an option to cancel the second pallet if it is taking to long for you. To enable you to source the materials from elsewhere. In order to make things right, is there anything that we can do to lessen the effect of this issue? We truly value your opinion and would love to hear any suggestions or ideas you may have. Thank you again for bringing this to our attention.

Posted 1 year ago

Hi Lisa, thanks again for your time. As discussed, your delivery of your second pallet is now with you and your order is now complete. Please feel free to contact us if you have any further queries.

Posted 1 year ago

“Easy to use the online service, delivery was moved back a day but was kept informed along the whole process. 10/10 would recommend. Great value, wickes' cheap insulation is same price as the celotex from here for same thickness. Thanks.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Online Insulation Ltd, Craig! We appreciate your business and being a returning customer. We are glad to hear that you found our online service easy to use and that you would recommend us. It's great to see that our Celotex insulation is the same price as others, cheaper insulation offerings for the same thickness. We hope to continue serving you!

Posted 1 year ago

“All over happy”

Helpful Report

Posted 1 year ago

Thank you, Lakhwinder, for your 5-star rating of Online Insulation Ltd! We're all over happy to hear that you had a great experience with us. Your feedback means a lot to us, and we thank you for taking the time to leave us a review.

Posted 1 year ago

“Good communication. Fast delivery.”

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Posted 1 year ago

Thank you so much for your amazing 5 star rating for Online Insulation Ltd! We really appreciate you recognising our good communication and fast delivery, and for being a returning customer. We look forward to continuing to work with you.

Posted 1 year ago

“3rd time ordering from this website and can’t fault them on price and delivery service, would recommend to a friend”

Helpful Report

Posted 1 year ago

Thank you Irfan for giving Online Insulation Ltd a 5-star rating! We are thrilled to know that you have had great experiences with us on all three of your orders. Your kind words about our prices and delivery service mean a lot to us. We appreciate your continued support and consider you an esteemed customer. Thank you for being a loyal customer and for recommending us to your friends.

Posted 1 year ago

“Arrived on date and happy with the product. More communication from delivery service required.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Ben! It's great to hear that you had a good experience with Online Insulation Ltd. We pride ourselves on providing a quality customer service experience, so it's satisfying to know that we've been able to do that for you. Please do not hesitate to get in touch if you ever need any more help from us, we'll be more than happy to assist you.

Posted 1 year ago

“Great company delivery on time good price had to call them over deliver great communication overall 10 out of 10”

Helpful Report

Posted 1 year ago

Thank you so much, Frank, for your 5 star rating! We are thrilled you are satisfied with our products and services. We especially appreciate you being a repeated customer. Thank you for your comments "Great company delivery on time good price had to call them over deliver great communication overall 10 out of 10". We really appreciate your business.

Posted 1 year ago

“Very good service great price and delivered on agreed date what more can you say”

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Posted 1 year ago

Thank you for giving Online Insulation Ltd a 5-star rating, Martin! We are very pleased to hear that you had a great experience with our very good service, great prices and on time delivery. We appreciate your loyalty to our company - thank you for being a repeat customer!

Posted 1 year ago

“Delivered a day early”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating for Online Insulation Ltd. We're glad you liked our services and that your order was delivered a day early. We truly appreciate your support and your commitment to being a repeating customer. Thanks again for your generous rating.

Posted 1 year ago

“Thank you for your excellent delivery”

Helpful Report

Posted 1 year ago

Thank you so much, Doreen, for your 5-star rating of Online Insulation Ltd! We are so glad you are a repeat customer, and thank you for your excellent delivery. It is feedback like yours that let us know we are on the right path. We appreciate your support!

Posted 1 year ago

“A great service from Online Insulation.I ordered 25 sheets of 60mm celotex Insulation and they arrived in perfect condition on the arranged date.The delivery driver was very pleasant and unloaded the order on my drive.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We are so pleased to hear that our great service and delivery driver were able to make your experience with us a pleasant one. We truly appreciate you being a repeat customer, and look forward to serving you again in the future!

Posted 1 year ago

“Used these guys for all my cavity insulation and the service, price and delivery time is absolutely excellent. Highly recommend.”

Helpful Report

Posted 1 year ago

We are so glad you are satisfied with the services, pricing, Delivery Time and all the cavity insulation you received. We appreciate your reviewing and rating and wish you the best in your future projects. Thank you once again!

Posted 1 year ago

“Delivery came on the day requested. Good service.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd Rodney! We are glad to hear that delivery came on the day requested, and that you found our service to be good. We strive to provide excellent customer service and we are glad that it reflected in your experience. We appreciate your feedback!

Posted 1 year ago

“Items as described, arrived when stated and in good clean undamaged condition. Driver phoned to locate us and dropped items where we wanted them.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, Ally! It is always so encouraging to know that our customers are satisfied with the services we provide. We especially appreciate that you chose to shop with us again. We are delighted to hear that the items arrived when stated, in good clean undamaged condition, and the driver was able to locate you and drop them off where you wanted. We look forward to helping you again in the future.

Posted 1 year ago

“Delivered promptly and off loaded to exactly where wanted it. I will use you again. Many thanks”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5 star rating, Leigh! We appreciate your loyalty and are delighted to hear that we delivered promptly and off-loaded the insulation to exactly where you wanted it! We thank you for choosing Online Insulation Ltd. again and look forward to continuing to serve you.

Posted 1 year ago

“Great service and competitive on price.”

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Posted 1 year ago

Thank you so much for your 5-star rating, Nicholas! We truly appreciate it! We're very glad to hear that you have been satisfied with our great service and competitive pricing. We would also like to thank you for being a returning customer, and we hope we can continue to provide you with the best service possible.

Posted 1 year ago

“Great quality, speedy delivery.”

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Posted 1 year ago

Thank you so much Elton for rating Online Insulation Ltd with 4 stars! We appreciate your feedback and are delighted to hear your positive review of our great quality and speedy delivery.

Posted 1 year ago

“Best price I could find , good service”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd, and for your kind words about the price and service you received. We really appreciate that you have chosen us for your insulation needs and we look forward to continuing to serve you as a returning customer in the future.

Posted 1 year ago

“Got a good price on insulated plasterboard with delivery options. Confirmed I would need forklift delivery from the road. The order was fulfilled by Markovitz and the driver was professional and no fuss. Good job.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating Lee! We're so glad to hear that you had a great experience with Online Insulation Ltd! We are thrilled that you got a good price on insulated plasterboard and that you were able to get the delivery options you needed. We also appreciate you taking the time to tell us about your excellent experience with the driver. We are grateful that you chose to be a repeat customer and we hope you will continue to come to us for all of your insulation needs!

Posted 1 year ago

Online Insulation Ltd is rated 4.7 based on 1,354 reviews