Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,379 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices and fast delivery. The driver was very helpful during unloading. My only small criticism is, it would have been good to have had a confirmed delivery date and/or time beforehand”

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Posted 1 year ago

Thanks for your review Christopher. It looks like you should have received the following email from us to your info@ email address. This may have perhaps ended up in your spam folder... Thank you for choosing Online Insulation. Please see the attached invoice and check the details for your recent purchase are correct. Your delivery is booked for 16.05.23

Posted 1 year ago

“Easy to order. Arrived on the date I requested.”

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Posted 1 year ago

Thanks Louise for your 5 star rating of Online Insulation Ltd! We are delighted to hear that it was easy for you to order and that your order arrived on the date you requested. We appreciate your feedback!

Posted 1 year ago

“All went well 👍”

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Posted 1 year ago

Thank you so much, James, for your five-star review of Online Insulation Ltd! We really appreciate that you've kept coming back as a satisfied customer. All went well 👍. We are so glad that the insulation process was a breeze for you. Your feedback means a lot to us. Thank you again for your support and another great review!

Posted 1 year ago

“Great products, good price. Excellent delivery driver, be sure to look her up and praise her for her work. Great stuff”

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Posted 1 year ago

Thank you so much for your 5 star rating for Online Insulation Ltd. We really appreciate you being a loyal customer and your kind words regarding our products, prices and delivery driver. We always strive to offer the best products and services and so are delighted to hear that you were so pleased with your experience. We will definitely pass on your kind words to the delivery driver - she will be thrilled to hear she was as good as gold! Thanks again for your support.

Posted 1 year ago

“All good really friendly and very helpful people”

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Posted 1 year ago

Thank you very much for your wonderful 5 star rating of Online Insulation Ltd. We appreciate your kind words, including your comment that “All good really friendly and very helpful people.” We also want to thank you for being a loyal, repeat customer and we look forward to continuing to serve your insulation needs in the future.

Posted 1 year ago

“Very pleased with service. Best prices I could find online for celotex. Fast delivery and driver dropped stuff in correct place with no fuss. Would definitely use again. Thanks.”

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Posted 1 year ago

Thank you so much Carl for your amazing 5 star rating of Online Insulation Ltd. We love hearing feedback from our customers; especially when it is so glowing. We are very pleased you were happy with the service, prices and delivery. It is great that the driver carefully dropped off the stuff in the right place without any hassles. We appreciate you being a repeat customer and look forward to continuing to serve you in the future. Thank you again!

Posted 1 year ago

“Great price and choice of products. Cheap delivery charge and overall very pleased. Will definitely deal with them again. Even delivered a day early!”

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Posted 1 year ago

Thank you so much for your 5 star rating, Darrell! We are delighted to know that you enjoyed our great prices and selection of products, as well as the cheap delivery charge. We are so pleased that you have decided to continue to do business with us; it means a lot to us. Thank you for being a loyal customer!

Posted 1 year ago

“Very prompt service and competitive price”

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Posted 1 year ago

Thank you so much, Brendan, for your 5 star rating of Online Insulation Ltd. We really appreciate your feedback about the very prompt service and competitive price. We're also very glad that you chose us to supply your goods.

Posted 1 year ago

“Great company will use them all the time”

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Posted 1 year ago

Thank you so much, Richard, for your 5-star rating of Online Insulation Ltd! We really appreciate you taking the time to share your positive experience with us. We are glad to hear that you found us to be a great company and that you plan to use us all the time! We thank you for your loyalty and for being a repeat customer.

Posted 1 year ago

“Speedy service and exactly what I ordered. Delivery was friendly and helpful too.”

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Posted 1 year ago

Thank you so much Luke for your 5 star rating! We are so glad to hear that you had a great experience with our speedy service and that you received exactly what you ordered. It is also fantastic that delivery was friendly and helpful too. We also appreciate your loyalty as a repeating customer.

Posted 1 year ago

“Great service and better delivery”

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Posted 1 year ago

Thank you Len for your amazing 5-star rating of Online Insulation Ltd! We truly appreciate the great service and better delivery experience you have enjoyed with us, as well as your continued support as a repeat customer. We always strive for excellence and your review lets us know that we are doing our best!

Posted 1 year ago

“Very friendly and helpful delivery driver - cheapest prices I could find and free delivery too !”

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Posted 1 year ago

Thank you so much for your 5-star rating of Online Insulation Ltd, Neil. We really appreciate your kind words, and it's great that you found our prices to be the cheapest and our delivery driver to be so friendly and helpful! We're just so glad that you have decided to be a repeat customer and be with us every step of the way! Thanks again!

Posted 1 year ago

“The best prices I could find with a good selection of brands and sizes. Delivery was great, good communications. Overall really good experience.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Ben! We appreciate your positive feedback and are so glad that you found our prices, selection, delivery, and communication to your liking. We truly appreciate your business and look forward to further serving you in the future. Thank you for being a repeating customer!

Posted 1 year ago

“Very poor refused to deliver to my address unless I paid an extra £95 plus VAT. Never have I ever encountered this before”

Helpful Report

Posted 1 year ago

Hi Darren, That's not quite true is it? We contacted you to tell you that our vehicles were too large to access your single-track, dead-ended road. We wanted to discuss this with you before just refunding your order out of courtesy and we had also taken the time to discuss with hauliers other options for getting the goods to you. We then gave you the option of a dedicated van for your delivery at a cost of £95 or we could refund your order to you. A poor review but we were just trying to help you.

Posted 1 year ago

“Great service, delivery on time and best price I could find. Will definately use again”

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Posted 1 year ago

Thank you so much, James, for your 5-star rating of Online Insulation Ltd. We are pleased to know that you were satisfied with our great service, timely delivery, and competitive pricing. We are grateful to have such a loyal customer like you and look forward to serving you in the future. Thank you for choosing to use us again and again!

Posted 1 year ago

“Very Good service. Two boards defective and not fit for purpose due to manufacture defect”

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Posted 1 year ago

Hi Martin, Thank you very much for your feedback about Online Insulation Ltd. We take our customer satisfaction very seriously and are so grateful that you chose us for your project. We can see that your delivery was made on the 28th of April but we have not heard from you about any issues directly. If there are manufacturing issues, please send through some pictures and we will look to get this resolved for you straight away. We understand how important it is to provide outstanding service, and strive to stay on top of our customer's needs. We do our best to provide a high level of communication and a prompt response to any queries or issues. We would love to hear from you if there is anything further we can help with. Thank you again for the kind words. Kind regards, Online Insulation Ltd.

Posted 1 year ago

“Good”

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Posted 1 year ago

Thank you so much Graham for your 5 star rating of Online Insulation Ltd. We are so delighted to see that you have been a happy, returning customer. Good customer feedback like yours is always greatly appreciated. Thank you for sharing your positive experience with us!

Posted 1 year ago

“Easy to order. Quick to deliver.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Online Insulation Ltd, Bill! We appreciate your review, and we're glad to hear that you found the ordering and delivery processes so streamlined. We strive to make the ordering process easy and efficient, and we're happy to know that we achieved that for you!

Posted 1 year ago

“A very good experience and excellent delivery service and helpful driver”

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Posted 1 year ago

Thank you so much for giving Online Insulation Ltd a 5 star rating! We greatly appreciate it. We're glad to hear that you had a great experience and enjoyed the excellent delivery service and helpful driver. We value your feedback and thank you for choosing us!

Posted 1 year ago

“Great service. Easy to order and it arrived when they said it would”

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Posted 1 year ago

Thank you, Marc, for your 5 star rating of Online Insulation Ltd! We are glad to hear that our service was great and that the ordering process was easy and that you got your order when you were expecting it. We truly appreciate your loyalty in shopping with us. Thank you!

Posted 1 year ago

Online Insulation Ltd is rated 4.7 based on 1,379 reviews