Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,359 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,359 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, great price will be using them again and recommend to building colleagues”

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Posted 4 years ago

Hi Steve, thank you for your order and review. We can't wait to hear from you again! Thank you for the recommendation.

Posted 4 years ago

“Very good product and prompt delivery = very happy customer!”

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Posted 4 years ago

Thank you for your order and review David.

Posted 4 years ago

“Even though it was a small order, it was delivered quickly and as promised. Delivery driver was very helpful. Would recommend.”

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Posted 4 years ago

Thank you for your order and review Trevor. Thank you for the recommendation, we would love to hear from you again in the future.

Posted 4 years ago

“Was a quick and painless delivery, also i could communicate with the delivery service to lwave the items somewhere safe ideal for if your not at home 👍”

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Posted 4 years ago

Thank you for your order and review Robert.

Posted 4 years ago

“An easy and straightforward transaction at a fair price. Order arrived early on the day given and my pallet was well packed but as it was on top of the whole lorry load it was difficult to remove and some items under my load were damaged and one of my insulated plasterboard sheets was dented on a small section of one edge. As such, I cannot give 5 stars.”

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Posted 4 years ago

Thank you for your order and review David. We apologies for any inconvenience the damaged board caused.

Posted 4 years ago

“Great service and great value”

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Posted 4 years ago

Thank you for your order and review.

Posted 4 years ago

“Great speedy service”

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Posted 4 years ago

Thank you for your order and review Simon.

Posted 4 years ago

“God servise”

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Posted 4 years ago

Thank you for your order and review Ausra.

Posted 4 years ago

“Well organised company, made everything simple. Good communication”

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Posted 4 years ago

Thank you for your order and review Joseph. We aim to provide the best customer service and glad you are happy with everything.

Posted 4 years ago

“First class professional service. Tracked down the exact size product I wanted and received the next day. Kept me totally informed by phone.”

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Posted 4 years ago

Thanks for your very kind review and order Paul. We aim to provide the best possible service for our customers. We would love to hear from you again in the future.

Posted 4 years ago

“Excellent service and really good prices”

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Posted 4 years ago

Thanks for your order and review James. We hope to hear from you again.

Posted 4 years ago

“Great service”

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Posted 4 years ago

Thank you for your order and review Simon.

Posted 4 years ago

“The price is very good I just the product is just asa good”

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Posted 4 years ago

Thank you for your order and review John. We would love to hear from you again in the future.

Posted 4 years ago

“Unfortunately the delivery has not arrive as the lorry they attempted to deliver on was too large to access our street. The driver however did call and explain that he would return to the depo and get the delivery vehicle changed to a smaller van. However, I’m hoping it will be tomorrow but I don’t know when the delivery will be made again?”

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Posted 4 years ago

Hi Peter, we are very sorry to hear this. We are currently in the process of working out what has happened to your order.

Posted 4 years ago

“Delivered without fuss, and exactly what i wanted and not damaged in any way.”

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Posted 4 years ago

Thank you for your order and review Darren.

Posted 4 years ago

“Great service. Would highly recommend”

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Posted 4 years ago

Thank you for your order and review Dean. We aim to provide the very best service for our customers and are very pleased to have read your review. We would love to hear from you again.

Posted 4 years ago

“Excellent quality at great prices and quick and friendly delivery service”

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Posted 4 years ago

Thank you for your order and review Paul. We would love to hear from you again in the future.

Posted 4 years ago

“Good buy!great communication.I will use again”

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Posted 4 years ago

Thank you for your order and review Ion. We aim to provide the best service for our customers and very pleased to have read your review.

Posted 4 years ago

“fast service good prices”

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Posted 4 years ago

Thank you for your order and review Amanda. We hope to hear from you again in the future.

Posted 4 years ago

“Was advised delivery would be 25/11 between 8.00 and 17.00. At 14.48 I tried to call, but found customers can only leave a message for a call back, so at 14.56 I emailed asking for confirmation delivery was still on for Monday. At 15.26 I got a call from Dean to say that it would be with me within the hour. At 16.54, conscious of your 17.00 closedown, I called again and left a message that no delivery had happened. I waited on site till 17.40. In the morning I called at 8.55 and left a message requesting confirmation if delivery was coming today, noting the commitment to receive a call back within 1 working hour. By 10.23 I was about to call again when a delivery driver called to say he would be with me by 11.00 - which he was. I waited around for 14 hours in total. Your communication with customers needs improvement.”

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Posted 4 years ago

Hi Nigel, Thank you for your order and also taking the time to review us. I am sorry to hear that your delivery din't go to plan. Sometimes our phone lines can be busy but we endeavour to call customers back within 1 business hour of leaving a message. As we are an online business, we can also be contacted via email and also chat, online. As you mentioned, we had been told that your delivery should be with you in an hours time from our hauliers. Unfortunately, the delivery before yours had some issues that meant that the vehicle was stuck on site for over 2 hours. This wasn't relayed to us until we chased the delivery on the following morning having picked up your voicemail at 9am in the morning. Whilst we were trying to find out a delivery time and address any issues, we were informed that the delivery had been made. We are sorry for any inconvenience that this may have caused you. As a gesture of good will, we will also be raising a credit for the small order carriage charge that was paid.

Posted 4 years ago

Online Insulation Ltd is rated 4.7 based on 1,359 reviews