Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,431 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

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“Cracking service. Very competitively priced products. Thanks.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Products as advertised, communications clear and no issues with delivery.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“The order process is simple, and prices and delivery times were excellent. However, never did find the second email!”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Ordered and came exactly as required within 4 days and a good price. Will be using again for sure.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“A++ company to deal with, will use again and again”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“The order was delivered by a very friendly driver who had previously telephoned to say he would be with me within the hour,everything was perfect many thanks”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Purchasing and delivery from this company was good but, the product we purchased did not deliver on what was specified. The soundproofing Matt is advertised to stop around 24db but in fact struggled to stop 1db after testing, a world away from what is advertised so would not recommend to anyone”

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Posted 2 years ago

Thanks for leaving your review, Rob. The roll Isorubber that you ordered is typically used and tested as part of an under-screed solution and is typically designed for impact resistance within a floor construction. Whilst this can be used as a retrofit, it is hard to say what the result will be but it should have certainly taken more than 1db from the impact test and you would expect more than that from a layer of standard underlay or carpet.

Posted 2 years ago

“Competitive price, delivered promptly & no damage to insulation sheets. Brilliant.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Delivered what they said they would when they said they would, at a competitive price.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Great service, great price, helpful delivery driver! Only issue was that we noticed that 3 rolls of insulation were very wet. They’re not needed for a while so hopefully will dry out OK.”

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Posted 2 years ago

Hi Mike, thanks for your time on the phone to discuss this. As agreed, the 3 wet rolls will be swapped over for you. It's often best to let us know if you have any issues with your delivery as it gives us a chance to get these issues resolved for you.

Posted 2 years ago

“Best price online. Pick your delivery date. Kept up to date with the delivery by phone from delivery driver. Would use again.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Quick delivery and good price”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“We were really happy with the service and delivery... thank you”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Easy to order, responsive customer service, fast free delivery, competitive price, driver phoned with arival time.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Brilliant for delivery.Quality.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Super fast good quality . Delivery on time. Fast contact with seller.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Great product , awful communication on delivery. I can appreciate members of staff became ill equating to shortage of delivery, but no one kept us informed. I had to chase up the order after it being already a day late to be told it wasn’t going to be delivered. I had to pay someone to collect it from the depot to keep my building project running to schedule.”

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Posted 2 years ago

Thanks for your review Natalie, Your order was due for delivery on 04.07.22, three working days from you placing your order. We received an email from you at 4.45 on the 4th saying "where is my order" with no reference for us to work with or contact number for us to call you on. We then spoke to you 7 times during the morning of the 5th, firstly explaining that the delivery had not been made as three of the drivers at the distribution point had been taken ill with Covid at no notice at all. We apologized and arranged to get this to you on the 5th working day from your order by lunchtime. This wasn't suitable for you and you wanted to collect the goods yourself. We did explain that by the time you were collecting the goods, there would be very little difference in the time that the goods would be with you, however, this is what you wanted to do so we arranged it for you. We are sorry for the problems caused by Covid and we would suggest that when ordering materials that say 3 - 5 working days for delivery, you allow 3 - 5 working days for delivery.

Posted 2 years ago

“Great price, and great customer service. Delivery was going to be faster than expected so no-one was going to be on site to receive. They managed to sort it so that everything came exactly when needed. Many thanks.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Prompt delivery”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

Online Insulation Ltd is rated 4.7 based on 1,431 reviews