Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,431 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received competitive price Questions answered promptly Goods delivered as ordered ahead of time as agreed Delivery driver helpful”

Helpful Report

Posted 2 years ago

Thank you so much, Martin, for your 5-star rating of Online Insulation Ltd! We truly appreciate your loyalty and are pleased to hear that we provided you with a competitive price, answered your questions promptly, delivered goods as ordered and ahead of time, and had a helpful delivery driver. We look forward to continuing to serve you as a repeat customer.

Posted 2 years ago

“We recently ordered quite a few sheets of Kingspan Insulation & rolls of insulation. Our order was delivered promptly on the day we requested and we were contacted prior to delivery and kept informed about when he would be arriving. The delivery driver went above & beyond due to the limited access to our cul de sac . We cannot praise him enough . Thankyou for the excellent service.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating, James! We really appreciate that you chose to trust Online Insulation Ltd over and over again and are so glad you were happy with the services provided. We were delighted to spot that your recent order for Kingspan Insulation & rolls was delivered promptly and the delivery driver was so helpful due to the restricted access. We thank you for being such a loyal customer.

Posted 2 years ago

“Excellent service ,highly recommended, good communication delivered on time nice polite driver ,good quality merchandise, and best prices on the Internet.”

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Posted 2 years ago

Thank you Paul for your 5-star rating and for your kind words! We are grateful that you have been a repeat customer of Online Insulation Ltd. and we appreciate you taking the time to share your experience with our excellent service, good communication, timely delivery, polite driver, quality merchandise and our competitive prices. Your feedback is invaluable to us and we look forward to continuing our relationship with you.

Posted 2 years ago

“Delivered when they said they would and all correct. I would use them again.”

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Posted 2 years ago

Thank you for your 4 star rating of Online Insulation Ltd, Lorraine. We are glad to hear that you were satisfied with our delivery and that the products fit your needs. We would be delighted to serve you again. Thank you for choosing Online Insulation Ltd.

Posted 2 years ago

“Great service and delivery was on time.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Adrian! We are so pleased to hear that you had a positive experience with Online Insulation Ltd. We appreciate that you have used us again and can't thank you enough for the wonderful review. We are so glad to know that the service and delivery were on time. Thanks again!

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you so much, Matt, for your 5-star rating of Online Insulation Ltd. We are glad you found our great service and appreciated it enough to be a repeat customer. We look forward to continuing to provide you with excellent service in the future.

Posted 2 years ago

“Ordered on line, delivered within two days, driver was very polite and helpful. Couldn’t have asked for any more. 👍”

Helpful Report

Posted 2 years ago

Thank you David for your 5 star rating of Online Insulation Ltd. We are pleased to hear that our shipment and delivery went well. We appreciate your loyalty as a repeat customer. It's great to hear that your experience was smooth and that the driver was polite and helpful as well.

Posted 2 years ago

“Very impressed. Perhaps not the most accessible by phone but the email responses were always rapid, constructive and considered. Delivery of material was likewise - on time and well handled. Thank you”

Helpful Report

Posted 2 years ago

Thank you so much, David, for your 5-star rating of Online Insulation Ltd! We are very impressed with your review and very appreciative that you have chosen to become a repeating customer of our services. Your kind words about how quickly we respond to emails, as well as our punctual delivery of material are truly encouraging. We are so glad that we were able to meet your satisfaction. Thank you again!

Posted 2 years ago

“Spot on service”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 stars, David! We really appreciate you taking the time to leave a review. We're so glad to hear that you had a positive experience with our spot on service. We really value customers like you who come back again and again. Thank you!

Posted 2 years ago

“delivered on day requested & right up to door. good communication.”

Helpful Report

Posted 2 years ago

Thank you so much, Richard, for your 5 star rating of Online Insulation Ltd! We are delighted to hear that we delivered on the day requested and right up to door with good communication. We really appreciate your recurrent custom!

Posted 2 years ago

“Excellent service, competitive prices and speedy delivery. Will definitely use these guys again.”

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Posted 2 years ago

Thank you so much, Nick, for the amazing 5 star rating and for your kind words about our Excellent service, competitive prices, and speedy delivery! We are honored to be your choice for insulation services and are glad to hear you will be using us again and that we exceeded your expectations. We look forward to being of service to you in the future!

Posted 2 years ago

“Ordering was simple as the website is well laid out and easy to find the products required. Delivery was faster than quoted but worked out to my advantage. Prices are competitive and the driver gives advance notice of delivery time. Brilliant.”

Helpful Report

Posted 2 years ago

Thank you so much Bob for the 5-star rating of Online Insulation Ltd! We are so glad you found ordering to be straightforward and that the website is well laid out. We are thrilled that you received delivery faster than quoted and that the prices are competitive. We appreciate that you've been a loyal and repeating customer - we truly value your business!

Posted 2 years ago

“Prompt delivery after the Christmas break and really helpful delivery driver”

Helpful Report

Posted 2 years ago

Thank you so much David for your 5 star rating! We appreciate your kind words regarding our prompt delivery after the Christmas break and our helpful delivery driver. We are grateful to have the privilege of serving you. Thank you for being a loyal, repeat customer!

Posted 2 years ago

“Easy to order, great price and delivery. Many thanks Andy”

Helpful Report

Posted 2 years ago

Thank you so much, Andy, for your 5-star rating of Online Insulation Ltd. Your feedback about our easy ordering process, great price and delivery is highly appreciated. We are delighted to have your trust in our services. Thank you for your kind words!

Posted 2 years ago

“Didn't handle this order personally. Didn't have in stock themselves. They just sent to another company who didn't have enough stock. Now my job is held up”

Helpful Report

Posted 2 years ago

Hi Stephen, We are not sure that this review is for us. It’s currently the 11th and your delivery is booked for the 13th as requested. We can’t of been late for a delivery before the delivery is due.

Posted 2 years ago

“Fantastic”

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Posted 2 years ago