Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,379 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with the order. the only thing is there was no notification of the delivery on it's way or a text to says it would be delivered that morning”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating of Online Insulation Ltd. We are delighted to hear you were very happy with your order. We apologize for the inconvenience that you were not notified of the delivery being on its way or receiving a text to let you know it would be delivered that morning. We value your feedback and will take steps to ensure that this doesn't happen in the future.

Posted 1 year ago

“Quick efficient service, cheaper than competitors.”

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Posted 1 year ago

Thanks for the 5-star rating Alexia! We are glad to hear that our quick and efficient service was cheaper than the competitors. We strive to provide the best customer service at the lowest cost and your kind words mean a lot to us!

Posted 1 year ago

“Great service with quick delivery. Missing items was rectified immediately with next day delivery. Would recommend.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We're so pleased to hear that you had great service with quick delivery and that we were able to rectify any missing items with next day delivery. We really appreciate your kind words and recommendation.

Posted 1 year ago

“Great product easy to use”

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Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We are glad to hear that you found the Recticel Eurowall Plus to be easy to use - we always strive to provide the highest quality insulation solutions!

Posted 1 year ago

“Delivery on the agreed date, good price, helpful delivery driver. No complaints.”

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Posted 1 year ago

Thanks for your 5-star rating, Neil! It's great to hear that we provided you with delivery on the agreed date, good price, and helpful delivery driver. We appreciate your feedback and are pleased that you had no complaints.

Posted 1 year ago

“Price was very competitive and was great to purchase in smaller batches and prompt delivery- would definitely recommend”

Helpful Report

Posted 1 year ago

Thank you for the 5 star rating of Online Insulation Ltd! We are glad that you found our prices competitive and that you were able to purchase in small batches. We also appreciate your commendation for our prompt delivery. We are glad that you would recommend us!

Posted 1 year ago

“Very easy to order. Good service. Will use again.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd, Martin! We really appreciate the kind words of "Very easy to order. Good service. Will use again." It's great to know that you had an effortless experience and would use us again in the future - it means a lot to us!

Posted 1 year ago

“Easy to order fast delivery but let down by driver refusing to help unload the sixteen sheets of insulation.”

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Posted 1 year ago

Thank you, Gary, for your 4-star rating of Online Insulation Ltd. We're sorry to hear that your delivery experience with us was not perfect due to the driver refusing to help unload the insulation sheets. We really value your feedback and will certainly use this to ensure that a similar situation does not arise in the future. Thank you again for taking the time to share your experience with us.

Posted 1 year ago

“Great service and delivery time.”

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Posted 1 year ago

Thank you so much, Scott, for your 5-star rating of Online Insulation Ltd! We greatly appreciate the kind words and are so grateful you found our services and delivery time to be great!

Posted 1 year ago

“Excellent product and service”

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Posted 1 year ago

Thank you, Paul, for your 5 star rating for Online Insulation Ltd! We're very glad that you have found our product and service to be of excellent quality. Your kind words mean a lot to us and we appreciate your support.

Posted 1 year ago

“Purchased celotex 75mm, 2400x1200 insulation boards. unbeatable price ,Great quality and product, fast ,helpful delivery. Fantastic service. Thankyou.”

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Posted 1 year ago

Thank you so much, Jason, for your 5-star rating of Online Insulation Ltd! We are thrilled to hear that you were satisfied with the quality and price of the Celotex 75mm, 2400x1200 insulation boards, and also with the helpful and fast delivery. We truly appreciate your kind words and are grateful that you took the time to provide your feedback!

Posted 1 year ago

“Delivered as promised just will be great to know some time window. Boards are ok no issues.”

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Posted 1 year ago

Thank you so much for your 4 star rating of Online Insulation Ltd. We're glad to hear you received your order as promised! Unfortunately we are unable to book timed deliveries, but it's great to hear that the boards arrived without any issues. Again, thank you for your kind words!

Posted 1 year ago

“Great price, great delivery timescales, with the ability to choose the delivery date, which fits in with good Project Management to get the materials deliveries planned in in advance. Boards arrived well wrapped in pairs with good handling by the delivery driver meant no damage, unlike some others who deliver insulation with bigs lumps knocked out it. Will definitely use this firm again & recommend to others.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Paul! We are delighted to hear that you found our prices, delivery timescales and delivery date options great, which helped you with your Project Management. We are also glad that our delivery driver handled the boards with due care and there no damage was done. It's so nice to receive your positive feedback. We hope to serve you again in the future!

Posted 1 year ago

“Excellent driver very helpful polite and on time A*”

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Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd, Lawrence. We're so glad that you had an excellent experience with our driver - it's always our goal to ensure courteous, helpful service for every customer, and it's nice to hear that your driver hit the mark. Thanks again!

Posted 1 year ago

“My order turned up as stated on time and I liked the fact that you could track the driver . You had the lorry registration and their name.”

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Posted 1 year ago

“Straightforward ordering. Prompt delivery. Delivery driver was excellent as got pallet right to the door for us.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Online Insulation Ltd, Jill! We are very pleased to hear that you had a great experience with our straight-forward ordering, prompt delivery, and delivery driver getting your pallet right to the door! We appreciate your kind words and support.

Posted 1 year ago

“Great Sales Team. Products and Service first class”

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Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd. We appreciate your excellent feedback and are thrilled to hear that our great sales team, products and service were all first class!

Posted 1 year ago

“Great service & pricing. Swift delivery and young delivery guy was fantastic and helped unload the insulation onto the drive. A*****”

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Posted 1 year ago

Thank you, Andy, for your 5-star rating of Online Insulation Ltd! We are thrilled to hear that you were pleased with our great service and pricing, swift delivery, and helpful delivery guy. We are very grateful for your kind words!

Posted 1 year ago

“Great value. Easy to order and delivered on time.”

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Posted 1 year ago

Thank you for giving us a 5 star rating! We are delighted to hear that you have achieved great value with our products and had an easy experience ordering with us. We especially appreciate the fact that your order was delivered on time. Thank you for your positive feedback.

Posted 1 year ago

“Great Price, very reliable delivery, and it was very easy to order online.”

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Posted 1 year ago

Thank you Trevor for your 5 star rating of Online Insulation Ltd. We are glad to hear that you think we offer great prices, reliable delivery, and it was easy to order online. We truly appreciate your positive feedback!

Posted 1 year ago

Online Insulation Ltd is rated 4.7 based on 1,379 reviews