Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,354 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect from placing an order to delivery. BIG thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We are so pleased that you had a perfect experience, from placing an order to delivery. Your support and kind words mean the world to us!

Posted 1 year ago

“Very reliable”

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Posted 1 year ago

Thank you, Kreshnik, for your 5-star rating of Online Insulation Ltd! We're so glad to hear that you found us to be very reliable and that you've been a returning customer. We truly appreciate your kind words and loyalty.

Posted 1 year ago

“Very smooth from start to finish…helpful gentleman on the phone answering a few questions I had. Fair prices. Materials (Thermaclass 21) turned up on time in perfect condition and well packaged. Helpful driver during delivery. Will need a fair bit more insulation and will definitely be using online insulation again.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Lee. We are thrilled to hear that you have had such a great experience with us and that our Thermaclass 21 insulation were delivered to you in perfect condition and on time. We really appreciate that you plan to use Online Insulation again for your upcoming project.

Posted 1 year ago

“Easy to order. Great prices. Would be better if you could give a 2 hr delivery time, rather than all day. Delivery person was great, very helpful.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd, Rachel! We appreciate your feedback and are very pleased to hear that you had an easy ordering experience and great prices. We also appreciate your comments about delivery options and that our delivery person was helpful. It's wonderful to have you as a returning customer! Thank you for your loyalty.

Posted 1 year ago

“Dry wall lining products perfect for my needs at a great price, easy to order and quickly despatched. Brilliant delivery by Tom, called in advance and took care to check everything was in order. Friendly and professional, two great things together. Thanks!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Online Insulation Ltd, Craig! We are delighted that our dry wall lining products were perfect for your needs at a great price and our delivery service by Tom was of a great standard. We are so pleased that you called in advance and wanted to check everything was in order. Friendly and professional service is what we strive to provide. We would also like to thank you for being a repeating customer and look forward to seeing you again in the future. Thank you again!

Posted 1 year ago

“Use a different courier , but good customer service to put things right”

Helpful Report

Posted 1 year ago

Hi Ryan, Thanks for your review. We are sorry that the size of the vehicles that we deliver on could not get to you. We are pleased that we were able to get this back out to you on the same day on a smaller vehicle to keep your project on track.

Posted 1 year ago

“Easy to order & arrived on the day I asked so happy with the service. Would definitely recommend”

Helpful Report

Posted 1 year ago

Thank you so much, Lewis, for your 5-star rating of Online Insulation Ltd. We are so glad you were happy with the easy ordering process and the delivery on the day you requested. We truly appreciate your loyalty and your recommendation - we hope to see you again soon!

Posted 1 year ago

“Delivery arrived as expected. Driver very helpful and placed delivery exactly where requested”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Online Insulation Ltd! We're glad to hear that our delivery arrived as expected and that our driver was helpful in placing the delivery exactly where requested. We really appreciate your positive feedback and satisfaction!

Posted 1 year ago

“Very easy order process, goods delivered promptly & in excellent condition”

Helpful Report

Posted 1 year ago

Thank you so much James for giving us a 5 star rating! We are so glad that you enjoyed our very easy order process, goods delivered promptly and in excellent condition. We truly appreciate your loyalty and being a repeat customer.

Posted 1 year ago

“Good service and insulation sheets at a great price”

Helpful Report

Posted 1 year ago

Thanks so much for your 5 star rating, Barry! We really appreciate you taking the time to write a review. We're glad you found our service and insulation sheets to be of great quality and price.

Posted 1 year ago

“Delivered as promised”

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Posted 1 year ago

Thank you, Dave, for your 4 star rating of Online Insulation Ltd. We are thrilled to know that we have met your expectations and that you have been a repeat customer. We are so happy that our products have been delivered as promised. Your custom is invaluable to us. Thank you!

Posted 1 year ago

“An excellent firm to deal with. Polite, efficient. Delivery of goods was excellent too.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We really appreciate you being a returning customer and are glad to hear that you found our services to be excellent. We strive to make sure all of our transactions run smoothly and that our clients receive the highest quality products and services. We hope we can continue to serve you in the future and thank you again for your kind words!

Posted 1 year ago

“Very good prices, exceptional service”

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Posted 1 year ago

Thank you Marcin for your 5 star rating of Online Insulation Ltd! We really appreciate your kind words and your loyalty as a returning customer. We're glad to know that we live up to your standards with our "very good prices and exceptional service". We sincerely thank you for your continued trust in us.

Posted 1 year ago

“Excellent service, Easy to make the order & arrived as promised. the delivery driver rang 1 hour before to let us know they were on the way & on arrival was very friendly & helpful, would highly recommend”

Helpful Report

Posted 1 year ago

Thank you Andrew for the five star rating of Online Insulation Ltd. We are thrilled to know that you enjoyed the excellent service, the ease of making the order and our friendly delivery driver who ensured that you were kept up to date with the arrival. We are honoured to have you as a loyal and repeating customer. Thank you again for your support!

Posted 1 year ago

“Very quick and simple ordering process, a great price compared to others”

Helpful Report

Posted 1 year ago

Thank you, Jim, for your 5 star rating of Online Insulation Ltd. We are thrilled to hear that you had a very quick and simple ordering process and that you found our prices to be great compared to others! We also hope that you will continue to be a valued, repeat customer!

Posted 1 year ago

“Good prices and fast delivery. The driver was very helpful during unloading. My only small criticism is, it would have been good to have had a confirmed delivery date and/or time beforehand”

Helpful Report

Posted 1 year ago

Thanks for your review Christopher. It looks like you should have received the following email from us to your info@ email address. This may have perhaps ended up in your spam folder... Thank you for choosing Online Insulation. Please see the attached invoice and check the details for your recent purchase are correct. Your delivery is booked for 16.05.23

Posted 1 year ago

“Easy to order. Arrived on the date I requested.”

Helpful Report

Posted 1 year ago

Thanks Louise for your 5 star rating of Online Insulation Ltd! We are delighted to hear that it was easy for you to order and that your order arrived on the date you requested. We appreciate your feedback!

Posted 1 year ago

“All went well 👍”

Helpful Report

Posted 1 year ago

Thank you so much, James, for your five-star review of Online Insulation Ltd! We really appreciate that you've kept coming back as a satisfied customer. All went well 👍. We are so glad that the insulation process was a breeze for you. Your feedback means a lot to us. Thank you again for your support and another great review!

Posted 1 year ago

“Great products, good price. Excellent delivery driver, be sure to look her up and praise her for her work. Great stuff”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating for Online Insulation Ltd. We really appreciate you being a loyal customer and your kind words regarding our products, prices and delivery driver. We always strive to offer the best products and services and so are delighted to hear that you were so pleased with your experience. We will definitely pass on your kind words to the delivery driver - she will be thrilled to hear she was as good as gold! Thanks again for your support.

Posted 1 year ago

“All good really friendly and very helpful people”

Helpful Report

Posted 1 year ago

Thank you very much for your wonderful 5 star rating of Online Insulation Ltd. We appreciate your kind words, including your comment that “All good really friendly and very helpful people.” We also want to thank you for being a loyal, repeat customer and we look forward to continuing to serve your insulation needs in the future.

Posted 1 year ago

Online Insulation Ltd is rated 4.7 based on 1,354 reviews