Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,431 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service with clear communication and delivery couldn’t have been better. Products in stock and then on site in quick time. Highly recommended.”

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Posted 4 years ago

“Well priced and reliable delivery!”

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Posted 4 years ago

“We placed 3 orders during lockdown, delivery only took a couple of days longer than normal which was explained to us before placing the orders. Excellent service.”

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Posted 4 years ago

“I recently ordered 4 x 100mm Celotex GA4100 PIR Insulation Boards (2400x1200) from Online Insulation. They were very reasonably priced and I was more than happy to pay the £30 delivery charge. They were delivered today, after a little bit of chasing as they hadn't arrived on the previous date stated, in perfect condition, well packaged and no signs of damage. I am really happy with the purchase and quality of products. I queried my order on it's original date (as it didn't turn up) via the web chat and someone said they would look into it straight away. Whilst I didn't receive a response or an updated, the order did come the following day, following a call from the delivery person to say they would be with me within an hour. Would highly recommend Online Insulation to anybody.”

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Posted 4 years ago

“Great price, fast delivery times, product as described and the lady who delivers to our TN26 area is extremely helpful and efficient.”

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Posted 4 years ago

“Hi, I bought from them Celotex insulation but they sent me speed- line insulation.”

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Posted 4 years ago

Thank you for your review Haydar, we did contact you before your delivery was made to check that the brand swap was okay with yourself. The brands are both the same specification and priced products but as we were not told that this was an issue for you, we assumed that you were happy with the brand swap. We haven't heard anything from you since the deliver either so if you would like to let us know if these need to be swapped, that would be great.

Posted 4 years ago

“All it time, as described on the website. Well done!”

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Posted 4 years ago

“Very good experience, I had 3 orders from you. Great customer service aswell. . Cement board cladding looks top notch as with the render. Thank you ”

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Posted 4 years ago

“Great price and great service, delivered on time as promised!”

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Posted 4 years ago

“Really good selection of products, excellent prices and prompt delivery. What more could you ask for?”

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Posted 4 years ago

“👍👍👍👍👍”

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Posted 4 years ago

“I wanted insulation, I bought insulation, now I have insulation!”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Very good and efficient deliveries 👍😊”

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Posted 5 years ago

“Many thanks for swift delivery of the insulation boards. Professional service all round.”

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Posted 5 years ago

“Good product and very efficient service”

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Posted 5 years ago

“Ordered celotex insulation and insulated plasterboard. Received another make of insulation board and some unbranded insulated plasterboard which is tapered edge(straight edge ordered)and when cutting it the plasterboard is coming away from the insulation. On calling customer services I was told I should have been informed about the change, which I wasn’t and was fobbed off that what I recurved was better quality which it clearly isn’t. First and last time I’ll be conned by this outfit wish I’d gone elsewhere.”

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Posted 5 years ago

Thank you for you review and order Odette. From what we can see on the paperwork, the brand that was ordered and delivered was Celotex. I apologise if these was a mix up with your delivery but we cannot see that these have been swapped for another brand. Unfortunately, non of the insulation boards are manufactured as square edged boards so we don't advertise or supply this product. We would have delivered a tapered edge board to you as this is the only option that is manufactured. Please feel free to contact us if you have any other queries.

Posted 5 years ago

“Good prices, easy to follow website, delivery as promised. What's not to like.”

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Posted 5 years ago

“Wonderful service. Well recommended.”

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Posted 5 years ago

“Great service... Prices Best!!!! 👍”

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Posted 5 years ago

Online Insulation Ltd is rated 4.7 based on 1,431 reviews