Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,379 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service generally but after emailing yourselves on the morning of delivery it would have been nice to get a reply. Just to say thank you we have received your email and will deal with your request is all that was needed. But unfortunately nothing. Happy with transaction otherwise.”

Helpful Report

Posted 11 months ago

Dear Tony,Thank you so much for taking the time to leave us a 4-star rating for Online Insulation Ltd. We truly value your feedback and are glad to hear that you were generally satisfied with our service. We apologise for the lack of response to your email on the morning of delivery. We understand that a simple acknowledgment reaffirming that we received your email and would handle your request would have been greatly appreciated. We sincerely apologise for any inconvenience caused and assure you that we will make improvements to our communication process to avoid such occurrences in the future. We genuinely appreciate your loyalty as a customer and your understanding in this matter. If there is anything else we can assist you with, please feel free to reach out. Once again, thank you for your support and we look forward to serving you again.

Posted 11 months ago

“Ordered and delivered very quickly. Would use the company again.”

Helpful Report

Posted 11 months ago

Dear George,Thank you so much for taking the time to leave us a 5-star rating! We greatly appreciate your feedback and we are thrilled to hear that you had a positive experience with Online Insulation Ltd. We are glad to know that your order was swiftly processed and delivered to you. Our team takes pride in providing efficient service to our valued customers. We look forward to serving you again in the future. Thank you once again for choosing Online Insulation Ltd.

Posted 11 months ago

“Ordering process quick and easy, delivery was quick as well and on time. Delivery driver was very helpful unloading and putting it in a secure place.”

Helpful Report

Posted 11 months ago

Dear Mark,Thank you so much for awarding Online Insulation Ltd a 5-star rating! We greatly appreciate your kind words and positive feedback about our services. We are thrilled to hear that you found the ordering process quick and easy. Our team strives to provide a seamless online experience for our customers, ensuring that you can easily find the products you need without any hassle. We are also glad to hear that the delivery was quick and arrived on time. Our dedicated delivery team works tirelessly to ensure timely deliveries so that you can start your insulation project as soon as possible. Furthermore, we are delighted to know that our delivery driver was helpful in unloading the insulation and placing it securely in your desired location. Our trained professionals are always ready to go the extra mile to assist our customers and make the entire process smooth for you. Thank you once again for choosing Online Insulation Ltd. We truly value your support and look forward to serving you again in the future.

Posted 11 months ago

“Excellent service”

Helpful Report

Posted 11 months ago

Dear Paul,Thank you so much for your fantastic 5-star rating of Online Insulation Ltd! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with our service. Providing excellent service is our utmost priority, and knowing that we have met your expectations means the world to us. We are incredibly grateful for your loyalty as a customer, and we want to express our sincerest gratitude for your ongoing support. Your satisfaction and trust in our company are what drive us to continuously improve and deliver the best insulation solutions. Once again, thank you for choosing Online Insulation Ltd and for taking the time to share your positive experience. We look forward to serving you in the future!

Posted 11 months ago

“The time from order to delivery was fine. On the day the driver phoned ahead to give his intended ETA forty minutes beforehand. No issues with the delivery, the package was bulky but not too heavy. The panels are delicate and some were slightly damaged but as they will be covered this is not a big deal. I would use Online Insulation Ltd again.”

Helpful Report

Posted 11 months ago

Thank you for your 4-star rating of Online Insulation Ltd! We appreciate your feedback. We're glad to hear that the time from order to delivery was satisfactory and that the driver provided an ETA in advance. We apologise for any slight damage to the panels, but we're glad to know that it's not a big concern since they will be covered. We look forward to serving you again in the future.

Posted 11 months ago

“Good prices and fast delivery.”

Helpful Report

Posted 11 months ago

Thank you so much for awarding Online Insulation Ltd with a magnificent five-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Good prices and fast delivery are two aspects we pride ourselves on, and we are glad that they have met your expectations. Our team works diligently to ensure that our customers receive great value for their money and that their orders are promptly delivered. Your satisfaction is of utmost importance to us, and we are grateful for your kind words. Should you have any further insulation needs or any questions, please do not hesitate to contact us. We would be more than happy to assist you. Once again, thank you for choosing Online Insulation Ltd, and we look forward to serving you again in the future! Best regards, Online Insulation Ltd

Posted 11 months ago

“10 stars if I could give them!”

Helpful Report

Posted 1 year ago

Thank you so much, Roy, for your 5-star rating of Online Insulation Ltd - 10 stars if I could give them! We really appreciate your loyalty and your amazing review.

Posted 1 year ago

“Ordered Celotex insulation from Online Insulation Ltd they had the cheapest price with delivery and delivered when asked for which was within 2 days. Excellent customer service.”

Helpful Report

Posted 1 year ago

Thanks for the 5-star rating Iggy! We are glad you found us to have the cheapest price with delivery and that we were able to deliver within 2 days – that's fantastic! We liked that we were able to meet your needs and we appreciate your kind words.

Posted 1 year ago

“Good Price, quick delivery, friendly delivery driver and good product - thank you.”

Helpful Report

Posted 1 year ago

Thank you Marc for your 5 star rating of Online Insulation Ltd. We are delighted to hear that you had a good experience with us with regards to price, delivery, driver, and product. We truly appreciate your feedback and we thank you for being an amazing customer.

Posted 1 year ago

“Good products, good prices and great delivery service”

Helpful Report

Posted 1 year ago

Thank you, Michael, for your 4-star rating of Online Insulation Ltd. We are delighted to hear that you are satisfied with our good products, good prices and great delivery service. We value your feedback!

Posted 1 year ago

“I had to change my delivery date, they sorted it out for me. Very helpful with my request.Delivery driver was very helpful and friendly”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating, Djengiz. I'm glad to hear that you had such a positive experience with Online Insulation Ltd. It's fantastic that we were able to accommodate your delivery date change and that our delivery driver was helpful and friendly. We really appreciate you taking the time to share your feedback!

Posted 1 year ago

“I am very impressed with Superfoil so easy to lay in my loft clean product 100% better than fibreglass or rockwool but it can be used in combination to cover over these products which I have done. I will be ordering more as i definitely can feel a big improvement in the warmth of my home This product is not the cheapest to buy but you only get what you pay for , so it is most cost effective. Extremely pleased with this product”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Online Insulation Ltd! We are glad that you are impressed with Superfoil and its easy installation in your loft. We also appreciate your insight that the product is worth the cost and is a cost-effective way to make your home more comfortable. We are delighted that you are pleased with the product and that you will be ordering more!

Posted 1 year ago

“Great price, delivered on the exact day I needed it, no fuss and cheaper than the local builder’s merchant 👍”

Helpful Report

Posted 1 year ago

Thank you, Paul, for the five star rating of Online Insulation Ltd. We are grateful that our great price, no fuss delivery, and affordability compared to a local builder's merchant made your experience a positive one!

Posted 1 year ago

“Very good service great price”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd. We are so glad we were able to meet your insulation needs.

Posted 1 year ago

“Even if I forgot 1 thing and later I changed my mind, they were really flexible and they delivered everything. I am really satisfied with them.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating for Online Insulation Ltd. We are so pleased to hear that our flexibility enabled you to make the changes you needed and that you were very satisfied with the end result. We really appreciate your positive feedback. Thank you for choosing us!

Posted 1 year ago

“Quality products,arrived on time , undamaged , excellent price. Easy to contact , no call centre.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd. We’re so glad to hear that you were satisfied with our quality products, efficient delivery, and great price. It’s also wonderful to know that you found it easy to contact us without the need to go through a call center. Thank you for your kind review!

Posted 1 year ago

“Everything perfect. Quick delivery !”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5 star rating of Online Insulation Ltd! We really appreciate you taking the time to share your feedback with us. We're so glad that you experienced a quick delivery and were so pleased with everything you received. Your kind words mean a lot to us!

Posted 1 year ago

“Competitive prices and very prompt service!”

Helpful Report

Posted 1 year ago

Thank you, Mick, for your 5 star rating of Online Insulation Ltd! We really appreciate your feedback and are delighted you found our competitive prices and very prompt service as well!

Posted 1 year ago

“NOT nationwide delivery. Ordered metal studwork and insulation from this supplier online only to then receive an email stating "the status of your order has just been updated to REFUNDED. Our delivery vehicles are too large to access your dleivery address. We are sorry for any issues caused" We are not in a remote area and have had deliveries from local building merchants (Travis Perkins, RGB) and other companies without any issues. Just be mindful when ordering that his company uses large articulated lorries for delivery.”

Helpful Report

Posted 1 year ago

Hi Frederic, thank you for your review. You are indeed correct that we deliver on large, curtain sided vehicles. This is as advertised on all of our delivery pages and you are reminded before placing your order. As your address is on a narrow country lane, our vehicles could not get access even close to your address. Again, we are sorry but we don’t have small vans that can make individual deliveries like perhaps your local merchant will have done.

Posted 1 year ago

“Online Insulation had in stock the product I was seeking at a decent price compared to others who had no stock. The website was easy to use as was making the payment. The whole transaction was easy and straightforward. The tiles came on the day I had asked for although there was a short delivery of 2 tiles. This didn't affect the project I was working on as I had to buy a few more tiles than I needed. Online Insulation responded to my e-mail the same day and organised a refund for the short-delivered tiles. I would definitely use them again.”

Helpful Report

Posted 1 year ago

Thank you so much Jonathan for your 5 star rating! We were delighted to hear that we had in stock the product you were seeking at a good price compared to other competitors. We are also pleased to hear that you were satisfied with our website, making the payment and the process of the transaction in general. We apologise for the 2 tiles that were short-delivered and are glad that we were able to help with the refund for these tiles as soon as possible. We are so delighted that you would use us again and look forward to seeing you return.

Posted 1 year ago

Online Insulation Ltd is rated 4.7 based on 1,379 reviews