Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,431 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I pay delivery more then product.”

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Posted 5 years ago

Thank you for your review Dobrica. All of our orders are placed through the website and an itemised list including any carriage charges is given to you in the website before you choose to place your order. We have just one delivery charge of £30 inc vat for deliveries below £360 inc vat. Unfortunately as your order was for £28 you are quite right, you were charged carriage, but you chose to do this when placing your order.

Posted 5 years ago

“Ordering straight forward and simple. Delivery spot on. A few of the 900x1800 wall boards sub standard by manufacture (Edges not Square/properly formed) So service great, material could/should have been checked better.”

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Posted 5 years ago

Thank you for your review Bob, It's a shame you didn't let us know as we would have been more than happy to rectify any issues.

Posted 5 years ago

“Great Service from start to finish.”

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Posted 5 years ago

“Top class service...”

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Posted 5 years ago

“Good value, great service and product delivered on time by a pleasant driver. Would definitely recommend.”

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Posted 5 years ago

“Brilliant would use every time from now on cheep and good quality gear”

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Posted 5 years ago

“Great service ... delivered as promised.”

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Posted 5 years ago

“The price was right and delivery within two days. What more can you ask”

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Posted 5 years ago

“First time use online insulation. Service is great and driver is very helpful. Thank you. Good job. ”

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Posted 5 years ago

“Good prices easy to deal with and prompt delivery. What more could you want. 😀”

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Posted 5 years ago

“excellent products, service, and price. well done. keep it up.”

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Posted 5 years ago

“Very happy with timing of delivery. And product as described. Happy to place another order and would recommend to friends.”

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Posted 5 years ago

“Ordered insulation on about the 27th February. Got an e-mail to inform me the insulation I ordered was unavailable, so a dearer one was substituted, to be delivered on my chosen date of the 6th March. Waited all day, but no delivery. As this was a Friday had to wait till Monday to contact ifline insulation. Made 5 phone calls to an answering machine, left two messages with the promise of a call back within the hour. Got a call from the delivery driver at 12.00 noon and had to return home to accept the insulation. This is the worst company I have dealt with for communication, or should Isay no COMMINICATION.”

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Posted 5 years ago

Thank you for your review Jim. The driver did try to make the delivery on the agreed date but as we use quite large vehicles, this was unable to fit on the lane for the delivery. We did arrange for a smaller van to deliver to you on the next working day at no extra cost to yourself but I'm sorry that this was not suitable for you.

Posted 5 years ago

“Great service and prices, quick delivery, first time I have used and will be back .”

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Posted 5 years ago

“Everything went well. Delivered quickly and efficiently. Happy Days...”

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Posted 5 years ago

“Excellent service, fast delivery”

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Posted 5 years ago

“Top services and quick response”

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Posted 5 years ago

“Fantastic service, on time and an amazingly helpful driver.”

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Posted 5 years ago

“Always fantastic, great prices as well on plasterboard.”

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Posted 5 years ago

“Easy to use website. Excellent prices. Prompt delivery. Would recommend.”

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Posted 5 years ago

Online Insulation Ltd is rated 4.7 based on 1,431 reviews