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Online Insulation Ltd Reviews

4.7 Rating 1,354 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

4.7

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Online Insulation Ltd 5 star review on 30th July 2024

Online Insulation Ltd 5 star review on 29th September 2023

Phillip Heather

Online Insulation Ltd 5 star review on 29th September 2023

Phillip Heather

Online Insulation Ltd 5 star review on 29th August 2023

Online Insulation Ltd 5 star review on 5th May 2023

Online Insulation Ltd 5 star review on 19th October 2022

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product , awful communication on delivery. I can appreciate members of staff became ill equating to shortage of delivery, but no one kept us informed. I had to chase up the order after it being already a day late to be told it wasn’t going to be delivered. I had to pay someone to collect it from the depot to keep my building project running to schedule.”

Helpful Report

Posted 2 years ago

Thanks for your review Natalie, Your order was due for delivery on 04.07.22, three working days from you placing your order. We received an email from you at 4.45 on the 4th saying "where is my order" with no reference for us to work with or contact number for us to call you on. We then spoke to you 7 times during the morning of the 5th, firstly explaining that the delivery had not been made as three of the drivers at the distribution point had been taken ill with Covid at no notice at all. We apologized and arranged to get this to you on the 5th working day from your order by lunchtime. This wasn't suitable for you and you wanted to collect the goods yourself. We did explain that by the time you were collecting the goods, there would be very little difference in the time that the goods would be with you, however, this is what you wanted to do so we arranged it for you. We are sorry for the problems caused by Covid and we would suggest that when ordering materials that say 3 - 5 working days for delivery, you allow 3 - 5 working days for delivery.

Posted 2 years ago

“Great price, and great customer service. Delivery was going to be faster than expected so no-one was going to be on site to receive. They managed to sort it so that everything came exactly when needed. Many thanks.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Prompt delivery”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Excellent service, easy to order and delivered on time!”

Helpful Report

Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Excellent service,fast delivery Highly recommend”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Good 👍👍👍”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Delivered as requested, great service”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Very prompt delivery. Driver assisted with unloading. Product (75mm Celotex) not yet installed but sheets look ok.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Very competitive quote. Easy to place order online and arrange delivery date.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Good value, good service, good communication and on-time delivery.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Quick delivery and a good price too!”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Very pleased with the service my order was at the door after 3 days,highly recommended will be using again”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Good price and delivered on time. Would use again”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Great product and service”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Great product great price delivery to my door in 3 days couldnt ask for more 👍”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“I ordered plasterboard ( standard and fire rated ) together with celotex. I had a question about delivery and a human being answered the phone !! and was very helpful. Delivery was prompt on the day I wanted. I was notified of the delivery time an hour before. So altogether a very happy customer. Thankyou.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Excellent price and super service.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Great prices, quick delivery. Driver struggled with access and apparently cut downs branch at my customers address which left me apologising and having to make good. Would have been appreciated if he could have called me if he was struggling and I would have gone to assist.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Excellent service, delivered on the day requested & on time, what more could you want.”

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Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

“Order twice now and have had no trouble got exactly what I order and delivery very fast”

Helpful Report

Posted 2 years ago

Thanks for your 5-star review. We really appreciate it.

Posted 2 years ago

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Online Insulation Ltd is rated 4.7 based on 1,354 reviews