Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,354 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, product as described, good prices”

Helpful Report

Posted 1 year ago

Thanks Octavian-Alexandru for your 5 star rating of Online Insulation Ltd! We're delighted to hear you're happy with the fast delivery, product as described, and our good prices. Thank you for your review - we really appreciate it!

Posted 1 year ago

“Good service from start to finish , from ordering on line to delivery, no issues encountered. Material delivered promptly even with the bad weather. Keep up the excellent service.”

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Posted 1 year ago

Thank you so much for your five-star rating of Online Insulation Ltd, Yusuf! We're so glad to hear you've enjoyed our quality service from start to finish and experienced no issues with your order, even with the bad weather. It's wonderful that you've chosen to be a returning customer, and we hope to continue providing you with great service in the future.

Posted 1 year ago

“Easy ordering service with quick helpful responses to my email queries. Delivery was quick and easy, thank you.”

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Posted 1 year ago

Thank you so much, Melanie, for taking the time to write a great 5-star review of Online Insulation Ltd. We're delighted that you found our ordering service to be easy and that our team responded quickly and helpfully to your email queries. We're also very pleased that you were impressed by the fast delivery - thank you! We're also thrilled to hear you are a repeating customer - we look forward to your custom for many years to come!

Posted 1 year ago

“On time, reasonable price easy off load”

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Posted 1 year ago

Thank you Paul for your kind 5 star rating of Online Insulation Ltd. We are delighted that our services with On time, reasonable price and easy off load were to your satisfaction and that you kept coming back to us. We are grateful for your loyalty.

Posted 1 year ago

“Have been using online insulation for a number of jobs now! 5 stars all the way! Won’t go anywhere else now for my materials, would recommend to everyone out there! Roy”

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Posted 1 year ago

Thank you Roy for your 5 star rating of Online Insulation Ltd! We really appreciate your loyalty and the fact that you have been using our services for a number of jobs now. We are glad you recommend us to everyone and that you won't go anywhere else for your materials. We appreciate you!

Posted 1 year ago

“Excellent value and service. We will use again when the opportunity arises”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating for Online Insulation Ltd! We are so glad to hear you had such a great experience with our excellent value and service. We would love to assist you again when the opportunity arises.

Posted 1 year ago

“Arrived on the day i requested, and without any damage. It had polystyrene struts rather than a pallet, so less waste to get rid of than I'd expected. Would use again.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We are so glad that you had a positive experience, arriving on the day you requested with no damage. We appreciate your feedback regarding the polystyrene struts and being able to reduce the amount of waste. We look forward to your next order!

Posted 1 year ago

“Really competitive prices and delivered on time and without fuss , will certainly use again”

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Posted 1 year ago

Thank you so much for the 5 star rating, David! We're delighted to hear that you found our prices to be competitive and that you received your order on time and without any issues. We really appreciate your loyalty and look forward to your continued business with us in the future.

Posted 1 year ago

“Great service, fast delivery, good price, driver was soooo helpful, can't fault a single thing. Just wish everything could be this easy, Thank you”

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Posted 1 year ago

Thank you so much John for your 5 star rating! We are delighted to hear that you were satisfied with our service, fast delivery, great price, and amazing driver. We truly appreciate your loyalty and returning business. We hope that everything continues to be just as easy and swift for you!

Posted 1 year ago

“Good price and sharp delivery”

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Posted 1 year ago

Thank you so much Jonas for your 5 star rating of Online Insulation Ltd. We really appreciate you taking the time to leave your feedback. We're glad to hear that you find our prices affordable and that you appreciate our fast delivery. It's also great that we've been able to earn your loyalty; it means the world to us!

Posted 1 year ago

“Great quick service”

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Posted 1 year ago

Thank you so much, Nigel, for your 5-star rating of Online Insulation Ltd and for recognizing our great quick service. We’re glad to have you as a repeating customer and we look forward to continuing to serve you!

Posted 1 year ago

“Very good”

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Posted 1 year ago

Thank you for your 5 star rating of Online Insulation Ltd. We are very pleased that you found our service to be very good. Your satisfaction is our top priority and we appreciate your feedback. Thank you!

Posted 1 year ago

“Ordered from Online Insulation because their prices were competitive, they are local to me, they had stock and offered free delivery - what’s not to like!!! Communication was good and there was even a telephone number so you could talk to a REAL person. I will need more insulation soon and will use Online Insulation again for sure.”

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Posted 1 year ago

Thank you so much for the great rating, Jeannette! We appreciate the kind words regarding our prices, local availability, stock and delivery options. It means a lot that you felt comfortable to communicate with us, and we look forward to hearing from you again when you need more insulation.

Posted 1 year ago

“Easy to order and great delivery service, would use again”

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Posted 1 year ago

Thank you Steven for the 5 star rating of Online Insulation Ltd! We are thrilled to know that you found it easy to order and had a great delivery service. We greatly appreciate your positive feedback and hope to continue to serve you in the future!

Posted 1 year ago

“Quick delivery & competitive price. Would buy from again. Would be handy if we had a call from delivery driver with an estimated time.”

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Posted 1 year ago

Thank you so much for your 4-star rating and your kind words. We greatly appreciate your support. We are particularly grateful that you chose to buy from us again, especially with a good experience. We will pass on your feedback about call from delivery driver with estimated time for future improvements. We are glad that you have enjoyed our quick delivery and competitive prices. Thank you!

Posted 1 year ago

“Good service and price fast delivery”

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Posted 1 year ago

Thank you so much, Dean, for giving us a 5-star rating! We really appreciate your kind review, particularly your comments about our good service, price, and fast delivery. It means so much to us that you are a loyal customer. Thank you for your ongoing support!

Posted 1 year ago

“Great service and great products”

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Posted 1 year ago

Thank you so much, Brian, for your 5 star rating of Online Insulation Ltd! We're glad to hear that you had a great experience with us and appreciate your loyalty! Thank you for continuing to be a loyal customer and for recommending our great service and products. We're grateful for your support!

Posted 1 year ago

“I ordered one kind of insulation board, and also hardwood ply board. I picked the available Friday slot. Later on I get an email stating they were sending a different brand of insulation board and SOFTwood ply board instead of the hardwood I wanted. They automatically issued a refund for the difference and advised delivery for the following Monday. I rang up and cancelled the softwood as that’s not what I wanted. The delivery of the different kind of insulation board did come Monday but I had to mess around elsewhere to source the hardwood ply which delayed my project. They should have called me to advise they couldn’t get hardwood and the insulation board I picked wasn’t available either to advise me (even through it was the same price) but a call up front to advise they couldn’t make the Friday slot I’d picked and that the didn’t have what I picked available either & asked what I’d like to do instead of just email saying we’ll deliver soft ply and the other kind of insulation board.”

Helpful Report

Posted 1 year ago

Hi Alex , We processed an order from yourself on the 16th of Feb for materials that are advertised as 3 - 5 working days for delivery. You had requested a delivery date of 17 of Feb, a Friday. Unfortunately the earliest we could deliver these goods to you was the 20th, The Monday after, just 2 working days from when you had ordered. We emailed you on the 16th to let you know about this and that we would be sending some different products due to the time constraints. The Plywood that we offered was not of use to you but the more expensive insulation that we had offered was okay. Even though your order was now only £200 we delivered this carriage paid to you as requested on Monday 20th of Feb. We did offer to refund the whole order to you but you didn't want to do this as you said you had already arranged the plywood from elsewhere and could not get the insulation from anywhere else. We always try our best and we really don't know what more we could have done on this occasion.

Posted 1 year ago

“I went with them because of their 3-5 working day delivery promise but that was very misleading. I ordered on the Sunday so the order would be here Friday (5 working days) which I needed to work the weekend. It arrived after the weekend on the Monday (6 working days). They insist that a day to process the order doesn’t count, but I read nothing about an extra day. Couldn’t cancel due to my own issues but I wouldn’t have gone with them if I had known. Also told me that I’d get an hours notice Monday; I got 21 mins before potential delivery of a 2 hour window, and so I raced back home from work to receive, lucky for me the driver took longer getting to me. Basically this company doesn’t do what it says it will do. Products were good quality and fair value. Don’t use if your job is time sensitive.”

Helpful Report

Posted 1 year ago

Thanks for your review Andrew. We do typically work on 3-5 working days for delivery as a minimum and we have a system in place to allow you to select a delivery date as long as you leave the minimum amount of time. This allows customers to order well in advance of needing materials and therefore plan their projects. If we process an order on a Monday, the latest you should expect a delivery for a 3-5 working day product is the following Monday as 1 working day would be Tuesday, 2 working days would we Wednesday, ect. However, nearly all of the time we are able to deliver much sooner. We did email you to explain this on the day of your order and also the following day too. We are not given times for deliveries but as discussed on the telephone, we were more than happy to speak to the distributors to give an idea about timing the day before your delivery but this was rejected. We wish you all the best and good luck with your project.

Posted 1 year ago

“Very good service”

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Posted 1 year ago

Thank you Paul for your 5-Star rating of Online Insulation Ltd! We are delighted that you had a very good service experience. We greatly appreciate your loyalty and thank you for being a repeat customer.

Posted 1 year ago

Online Insulation Ltd is rated 4.7 based on 1,354 reviews