ozwashroom Reviews

Name: ozwashroom
Rating: 4.43

4.4 Rating 1,374 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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ozwashroom 5 star review on 13th December 2024

Michelle Sellwood

ozwashroom 4 star review on 21st April 2021

Glenn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the opportunity to write a review, however I am still waiting on the items so cannot accommodate.”

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Posted 3 years ago

“Great communication from the company and the product arrived much earlier than expected, thank you”

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Posted 3 years ago

Thank you Anthony. Regards Ian

Posted 3 years ago

“Great very happy with items working well”

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Posted 3 years ago

Thanks Channa, Regards Ian

Posted 3 years ago

“After an initial problem with supply, the problem has been addressed and rectified by OZWashroom to my satisfaction.”

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Posted 3 years ago

Hi Graham, I have sent you an email that hopefully explains everything. If not please call me on 1300652715. Regards Ian

Posted 3 years ago

“Delivery was not on time. But quality is good”

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Posted 4 years ago

Hi Anna, You should have got your order on the 5th of Jan ? Please contact me on 1300652715 if there is any problems. Regards Ian

Posted 4 years ago

“Easy ordering process and fast and efficient delivery”

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Posted 4 years ago

Thanks Regards Ian

Posted 4 years ago

“Product as described fast delivery”

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Posted 4 years ago

Thanks Bill, Regards Ian

Posted 4 years ago

“I was very pleased with most aspects of the service --- fast responses by email, very fast delivery time etc. I hadn't realised delivery was by courier which we've had problems with before. We have a locked gate and delivery was by dropping the parcel over the gate onto the drive. It would have been far preferable if some arrangement had been made prior to this --- a phone call to come out etc. It could have poured rain or we may have been away for days. If those difficulties could be overcome I'd certainly buy again.”

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Posted 4 years ago

Hi, sorry about that bad courier service we are always trying to improve our service but are sometimes let down by there bad practises. If you gave me some details I could place a complaint to them ? Regards Ian

Posted 4 years ago

“Everyone I dealt with in the ordering office were fantastic. Nothing was too much trouble especially when I needed I an account billing detail altered . Received product in Qld in a matter of a only a few days as promised. Would recommend and purchase items through oz washroom again if need be”

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Posted 4 years ago

Thanks Wayne, Your good review much appreciated. Regards Ian

Posted 4 years ago

“product exactly as described. Was disappointed in the communication and delivery time. Item was "in stock" when purchased on line however after waiting 3-4 days for delivery I contacted office to be then told it was on back order.”

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Posted 4 years ago

Hi David, I'm very sorry about the product 700 series lock set not being in stock when you ordered it. It took a bit longer than we hoped to arrive to us. Regards ian

Posted 4 years ago

“Quick response.”

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Posted 4 years ago

Thank You Anubhav. Regards Ian

Posted 4 years ago

“Happy with the service”

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Posted 4 years ago

Thank You so much Philippe, regards Ian

Posted 4 years ago

“Efficient and quick service”

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Posted 4 years ago

Thanks Sheetal, regards Ian

Posted 4 years ago

“Took a very long time to receive the goods from the date we ordered.”

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Posted 4 years ago

Hi Suzie, Yes I'm sorry we are busy. Once payment was processed you got it in 5 working days. 3 of those was shipping . Regards ian

Posted 4 years ago

“Delivery was quick but not being able to return goods Is terrible. Now left with towels I don’t need and the expense of having to order more.”

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Posted 4 years ago

Hi Fraser, sorry for Hygiene reasons. https://www.ozwashroom.com.au/return-policy Some items do not qualify for Refunds/Returns: * All types of consumables such as: Liquid Soap, Paper Towels, Fragrance Cans, Gloves, Urinal Blocks. Regards Ian

Posted 4 years ago

“Seems Ok, but it took a terrible long time to get here”

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Posted 4 years ago

Hi Jeff, Yes it did take 13 days to get to you. I'm sorry for that. There was a hold up with supply of Bobrick items. I hope you are happy with the Dispenser. Regards Ian

Posted 4 years ago

“Product deliveried quickly each time”

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Posted 4 years ago

Thank You. Regards Ian

Posted 4 years ago

“We have not received to goods yet”

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Posted 4 years ago

Hi Chadleigh, I'm sorry about that we sent the goods with StarTrack on Nov 26th. Following the Tracking No. It's in Transit.Most recent update Arrived at facility ADELAIDE AIRPORT SA, 5950 Date & time Wed 2 Dec • 11:51pm Regards Ian

Posted 4 years ago

“The item was slow arriving, although that was Australia Post's fault NOT OzWashroom's. Given the size of the item and that it was sent via Australia Post, I feel the $23.95 freight cost was a little excessive. Regards Bruce”

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Posted 4 years ago

Hi Bruce, It was sent via Australia Posts Courier, we are sorry it took so long and we are always trying to offer the best prices on delivery. Regards Ian

Posted 4 years ago

“Having lived in California where these are a part of life wherever you go, with this covid pandemic I so wanted these to be able to take with me when I go out. I can fold them easily to fit in my handbag. I wish we had them over here as normally as in the US.”

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Posted 4 years ago

Thanks Susan, yes they are not as popular here. Regards Ian

Posted 4 years ago

ozwashroom is rated 4.4 based on 1,374 reviews