ozwashroom Reviews

Name: ozwashroom
Rating: 4.43

4.4 Rating 1,382 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I havnt received it yet”

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Posted 3 years ago

Hi Ross, I'm sorry you haven't got it yet. We dispatched it on the 21-5-21. There seems to be issues with the delivery by the couriers. I will chase it up. Regards Ian

Posted 3 years ago

“buying replacement hand dryer as 2 of the 3 hand dryers have failed within 18 months of install. you get what you pay for.”

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Posted 3 years ago

Hi Jeff, The OZ1650S are a good budget hand dryer. They are covered by a 3 year warranty. Please contact us on 1300652715 and we will honor that warranty if their failure is in the warranty conditions. Regards Ian

Posted 3 years ago

“Hi I haven't received my order as yet so I cannot write a review. Not sure where it is?”

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Posted 4 years ago

“Quality of the product was great, problem was delivery! Ordered 01/02/21 arrived 12/02/21. The product eventually was sent by post in a over sized A4 post bag. Could have been sent by overnight mail.”

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Posted 4 years ago

Hi David, It's a long way to where you are. Sorry about it taking a while. Regards Ian

Posted 4 years ago

“My item has not been delivered. Ordered on the 20/1, now 3/1 and tracking only says ‘in transit’ Update: Package eventually arrived, but not before having to spend $36 on replacement products because the courier company was uncontactable and could get no indication of delivery time. Submitted this receipt to be reimbursed by ozwashroom. It was not. Some items in my order were signs — that are spelled incorrectly! 🤦🏻‍♀️ dont know if replacements have been shipped, no tracking number provided. Although its a bit too late now to be honest. Dont order the ‘Empolyees Only’ sign!”

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Posted 4 years ago

Hi Robert, Yes I can see the parcel got to Perth in 2 hours. Then in transit from 22/01/21. Sorry very frustrating for us all. I have submitted a parcel enquiry. And now we wait.... Let me know if the parcel arrives before a return message from Fastway aka aramex aka Australia Post. Regards Ian

Posted 4 years ago

Hi Robert, Hopefully Your order has arrived and a signature was obtained on the 9th Feb at 11.11 am ? Regards Ian

Posted 4 years ago

“Product purchased is good but the shipping fees were excessive and will stop us buying further items from you.”

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Posted 4 years ago

Hi Barton, Sorry about that. Regards Ian

Posted 4 years ago

“Unfortunately I can not give a better review as I ordered this on the 24th of Sept and it is the 9th Oct and I still have not received the item. I had notification on Fri 2nd Oct that it was in transit and then again this morning to say it was on it's way.”

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Posted 4 years ago

“Poor delivery time still do not have items after nearly two weeks”

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Posted 4 years ago

“I was promised the delivery for last Thursday, still I haven’t received the item I paid for, can you please check when it will be delivered? Many thanks John Gangemi”

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Posted 4 years ago

Hi John, Your order was dispatched the next day and is currently with the courier for delivery. To follow the progress of your delivery, please visit: https://www.aramex.com.au/tools/track/ with use of tracking number: OZ0002252772 Thanks

Posted 4 years ago

“Difficult to tell from website that I had to order a minimum $177 to get free delivery. Then I ordered 4 packages but received 2 deliveries 2 days apart? Confusing and meant following up until resolved?”

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Posted 4 years ago

“Have to pump very hard to get a very small amount of soap out”

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Posted 4 years ago

“Decided to purchase because of the great reviews, but to date it has taken over a week and still I don't have my products!”

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Posted 4 years ago

“We received the Vortex in good time but disappointed with the condition , the plate that holds the sensor light would not clip in properly and my husband is an old tradie abjusted the lugs and glued it in , regards Carol”

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Posted 4 years ago

“Took over 6 weeks to receive our order. No indication of the timeframe when placing the order, it was expected that it was in stock and ready to ship. Obviously not when it takes 6 weeks. Would have ordered elsewhere as it was critical to receive the goods quickly.”

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Posted 4 years ago

“The hand sanitizer gel we received is cloudy and does not smell sanitizer. We Are using it though we worries as it may be expired and no longer protect us from virus. We ordered 5 ltrs and would like to request if you can replace it with quality. Is”

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Posted 4 years ago

“I can’t give you a review as I still have not received them it’s been a week now since I’ve paid for them and as yet they haven’t turned up so I suppose my review would be a to speed up the delivery time to the customer or at least let the customer know that it’s going to take a ridiculous amount of time so the customer can make a choice of paying more for a quick delivery. Thank you so much”

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Posted 4 years ago

Hi Stephen; This is very unfair, given the circumstances that our nation going through, and couriers companies struggling to deliver goods due to the overload, yet you asking for speedy deliveries ! we dispatched your order immediately after you paid for it, and that is the best we can do given the present situation. Please revise your review. Thanks Richard

Posted 4 years ago

“Packing very poor of the hand wash”

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Posted 5 years ago

“We still haven't received our items. I have called you checked the Australia Post tracking and I know that it is hard at the moment but feel let down by this especially because we need it for our business to protect our staff and customers. We still don't have our items for over a month.”

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Posted 5 years ago

We ship your order on 27March , Australia Post having lots of issues with deliveries and it is out of our control, we did the right thing with you and we don't deserve such a negative feedback, we are all under the pump and we are trying to do our best given that most of our staff are working from home, we ask you to revert your review please. Regards Richard

Posted 5 years ago

“Your over the phone customer service is poor.”

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Posted 5 years ago

“I never received item”

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Posted 5 years ago

Hi there, Sorry for the delay - your order has been shipped. We'll follow up with the courier and get back to you shortly. Thanks.

Posted 5 years ago

ozwashroom is rated 4.4 based on 1,382 reviews