ozwashroom Reviews

Name: ozwashroom
Rating: 4.43

4.4 Rating 1,358 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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ozwashroom 4 star review on 21st April 2021

Glenn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would never recommend this business. For 2 times I ordered sanitary bins with them and I just had headaches. With the first order they were delayed and when the order arrived at Sydney CBD it was missing the lids of the bins, then they took another 3 weeks to solve the problem. As it was the first time I was doing business with them I understood because of the excuse of short staff, then I placed another order a couple months later to be delivered in a different place now in Melbourne CBD, guess what? The same problem again. They have the worse customer service I ever saw in 13 years of business, I went to their warehouse to pick up my order and I have no shame to say this as I have urinary incontinence and the lady even didn’t let me use her toilet when I asked. Not friendly at all. Such shame!!!”

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Posted 2 years ago

“Always happy with there service delivered on time. Highly recommend”

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Posted 2 years ago

Hi Gurpreet, Thank you. Appreciate your 5 star review. Regards Ian

Posted 2 years ago

“All my auto sprays are working. You need to prepare your own batteries in case their batteries are not working.”

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Posted 2 years ago

Hi Noel, Thanks for your help, please contact us for some more batteries. When it suits you. Regards Ian

Posted 2 years ago

“Prompt service exactly what I was looking for”

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Posted 2 years ago

Hi Gai, Thanks for the fantastic 5 star review. Greatly appreciated. Regards Ian

Posted 2 years ago

“DO NOT USE! They make false claims on their own website - We had a $2000 Dyson hand dryer arrive and was DOA. Qualified electrician installed and has a major fault as tripping the switch. OZ washroom refuse to return and say we have to call Dyson under Warranty but it is brand new and never dried a pair of hands. They claim Immediate replacement for DOA but will do any antic to stop you sending it back to them - they refuse to call back and instead send endless emails instead. Very unprofessional. Use any other bathroom supplier apart from these money grabbing greedy and shonky operators Consumer affairs now involved as we want the item returned as we have to go and source and install a new one for our business today. We have waited a week for an answer but it’s just endless emails and the number they even gave me to contact you have to leave a message as they only deal with the commercial client (no phone number) and the re seller. An absolute disgrace”

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Posted 2 years ago

“More than happy with the service, quick response and quick delivery”

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Posted 2 years ago

Hi Kathryn, Thanks for the 5 star review. Greatly appreciated. Regards Ian

Posted 2 years ago

“Thank you very much for following up. The service was excellent and tracking the delivery was so helpfull All the best”

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Posted 2 years ago

Hi, Appreciate your 5 star review. Thanks. Regards Ian

Posted 2 years ago

“Great handryer, super powerfu.”

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Posted 2 years ago

Hi Shaun, Thank you for the 5 star review. Greatly appreciated. Regards Ian

Posted 2 years ago

“Great line of products and great service”

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Posted 2 years ago

“Good range of products. Easy order process and fast delivery. Thank you.”

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Posted 2 years ago

Hi Lucille, Thank you so much for 5 star review. regards, Simin

Posted 2 years ago

“Thank you, my order arrived in good time and I was happy with all the products. However with the toilet paper dispenser, when the paper is torn along the toothed edge it leaves a confetti of paper fragments on the floor below.”

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Posted 2 years ago

Hi Petrena, I'm very sorry our Jumbo Roll Dispenser is turning the toilet paper into confetti. I've not heard of them doing that before. Maybe try a different type like our JR4212 next time ? I don't know what could be causing this sorry. Regards Ian

Posted 2 years ago

“Excellent service. Oz Washroom was able to advise availability and send out product in timely fashion.”

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Posted 2 years ago

Thanks Janet, really appreciate the 5 star review. Regards Ian

Posted 2 years ago

“I purchased a hand dryer the purchase process was fine but the delivery through the courier service was less than ordinary with no callbacks only ..we'll be in touch... It wasn't till the package was delivered the emails flowed in about it being delivered...LOL. Otherwise could have been 5 star”

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Posted 2 years ago

Thanks Clinton, Trying times with couriers atm. Regards Ian

Posted 2 years ago

“Arrived on time, well packed and easy to install. Works really well!”

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Posted 2 years ago

Thanks Barry, Your 5 star review is greatly appreciated. Regards Ian

Posted 2 years ago

“Always found the staff to be pleasant and willing to help things arrive in a timely manner Returns are processed without delay”

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Posted 2 years ago

Hi Jilliann, Thank you for the great review. Greatly appreciated. Regards Ian

Posted 2 years ago

“Process was easy, the product is as described, all around a win.”

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Posted 2 years ago

Hi Anon, Appreciate your 5 star review. Thank you. Regards Ian

Posted 2 years ago

“It's sophisticated and functional. It's the 2nd dispenser I have purchased for my business.”

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Posted 2 years ago

Hi Kathryn, Thanks for the 5 stars. Appreciated. Regards Ian

Posted 2 years ago

“Easy to deal with , good products ,prompt delivery”

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Posted 2 years ago

Thanks David, Appreciate the 5 star review. Regards Ian

Posted 2 years ago

“Helped Me out. Thanks Jon.”

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Posted 2 years ago

Thanks Jon, Your 5 star review is greatly appreciated. Regards Ian

Posted 2 years ago

“Received our order exactly as decribed”

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Posted 2 years ago

Hi Linda, Appreciate your 5 star review. Thank you. Regards Ian

Posted 2 years ago

ozwashroom is rated 4.4 based on 1,358 reviews