ozwashroom Reviews

Name: ozwashroom
Rating: 4.43

4.4 Rating 1,374 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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ozwashroom 5 star review on 13th December 2024

Michelle Sellwood

ozwashroom 4 star review on 21st April 2021

Glenn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with to purchase then when want ed to complain about the quality of paper towel they didn't want to know me”

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Posted 2 years ago

Hi Gemma, Sorry I have not received any complaints. From you or anyone else. Are they good alkaline batteries ? We mostly use bamboo recycled paper for eco reasons. Anyway if you revise your review we can give you a refund. We are closed till the 9th of Jan 2023. Have a great holiday. Regards Ian (support) 1300 652 715

Posted 2 years ago

“Took forever to be delivered...they use Aramax...who are hopeless....tracking was not possible. If i'd known they used Aramax, i would have shopped elsewhere.”

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Posted 2 years ago

Hi Zoe, I can understand your frustration, we sent your item 3 days after you ordered it. We use many different couriers. Aramex is one of the best but they and all the others have been experiencing minor to major delays over this period from Melbourne to Brisbane, I'm sorry about that. Adjusting your review to a more favourable one would be nice. Regards Ian

Posted 2 years ago

“Arrived dented, warped and of poor quality for the price. less than 1mm thick and terrible workmanship. Further, I have reached out to OzWashroom to discuss options for replacement etc and have not heard back. Very disappointed in the product for the cost. Edit - i've been sent a link to review and change my review ás its been dealt with' - ps IT HAS NOT BEEN DEALTH with!!!!! - just a request to change my review..?? So this is my review of my review.”

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Posted 2 years ago

“We just get the paper towel for the Scout hall I like to order it on phone to make sure I get the right one”

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Posted 2 years ago

Hi Lorraine, 1300 652 715 Regards Ian

Posted 2 years ago

“Be careful not to make a genuine mistake with the noisey hand dryers as they will not refund not even a portion of 1464.00. The manager Richard Dawood is a low life creep, that ignores your very important emails with no response. Richard,you are a non professional, ignorent rude creep Fana is also a nasty very rude, cheeky person with a sick attitude, suggesting to me to send the 5 dryers back to me, after I just spent another 100.00 to senod them back to them, when they know dam well that I have no use for them. There is no compromise for people that make a genuine purchase mistake, only a sick ignorent attitude. Customer care and service is the worst you will ever come across. NASTY, RUDE, THIEVING, IGNORENT OPERATION.”

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Posted 2 years ago

Hi Peter, Sorry you are so upset, Hand dryers do make noise but you chose the quietest one. Our return terms are clear on the receipt and website. Ozwashroom may accept returns for any unopened, unused products within 14 days from invoice date. It is important that all original packaging be included to qualify for a refund. On return, all 5 hand dryers have been scratched and some installed. You can curse and use obscene language against the staff but it won't help you situation in any way. Regards Ian

Posted 2 years ago

“Great service, quick delivery and large range of products”

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Posted 2 years ago

Thanks Greg, for your much appreciated 5 star review. Regards Ian

Posted 2 years ago

“Thank you for the great service. As usual Oz Washroom always assists promptly.”

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Posted 2 years ago

Thank you Violeta, greatly appreciate your 5 star review. Regards ian

Posted 2 years ago

“We have been using OzWashroom for a very long time and find their service to be prompt and friendly.”

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Posted 2 years ago

Thank you Anon, Regards Ian

Posted 2 years ago

“I received a hand dryer that stopped working 2 weeks after install. I have messaged Oz Washroom many times to get a return postage slip so that I can send the unit back and get it replaced but I’m not getting a reply from Fanar.”

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Posted 2 years ago

“Bad customer service bad product when questioned about an issue no response my soap dispenser constantly leaking have sent photos and no reply”

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Posted 2 years ago

Hi Anthony, Sorry we have tried to call you and explain that from the pics, it looks like you are using laundry detergent ? Our products are made for ph neutral washroom soaps. We shall try now to email you. Sorry for the delay. Regards Ian

Posted 2 years ago

“A month to get from Melbourne to Adelaide, not OzWashroom's fault, except for the choice of freight company.”

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Posted 2 years ago

Hi Trevor, I'm very Sorry for the delay, All freight companies are having delays ATM. Regards Ian

Posted 2 years ago

“Worst company ever; paid for product on 25 November; required urgently. Now 8 December; they are unable to advise where tey are and refuse to refund although I am having to but fom another company”

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Posted 2 years ago

“I have used twice now , and the items arrived quickly and as per description . I would reccomend.”

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Posted 2 years ago

Thank you Clint. For the kind words and great 5 star review. Regards Ian

Posted 2 years ago

“Very good service and Quick”

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Posted 2 years ago

Thanks Anon, Appreciate your comments. Regards Ian

Posted 2 years ago

“Quick response to our order”

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Posted 2 years ago

Thanks Martin, Regards Ian

Posted 2 years ago

“Goods arrived very quickly after ordering”

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Posted 2 years ago

Hi Robyn, Appreciate your review. Regards Ian

Posted 2 years ago

“Working very well except but more noice. I understand it is due less drying time.”

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Posted 2 years ago

Thanks Devendra, Yes they are a bit more noisey. But they dry much faster. Regards Ian

Posted 2 years ago

“Good service”

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Posted 2 years ago

Thanks Glenn, For the 5 stars. Regards Ian

Posted 2 years ago

“I wasn’t happy with the colour of the paper. Looked like they had been in the box for a year. Slightly brown. The size was slightly smaller than expected given they were to match the particular dispenser. Thus wasnt happy with the delivery charge. Will try and purchase locally from now on”

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Posted 2 years ago

Hi Margaret, We get new paper towel stock every month - PT4302. We are sourcing a more renewable product with a bamboo content that isn't as white as before. If you are worried about whiteness try 4442 https://www.ozwashroom.com.au/paper-towels/slim-paper-towel-4442 I'm sorry delivery charges have increased Australia wide. Regards Ian

Posted 2 years ago

“Great service and quick delivery”

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Posted 2 years ago

Thanks Ken, Appreciated. Regards Ian

Posted 2 years ago

ozwashroom is rated 4.4 based on 1,374 reviews