ozwashroom Reviews

Name: ozwashroom
Rating: 4.43

4.4 Rating 1,382 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“change station came with out the strut, no help from oz washroom”

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Posted 3 days ago

“product came broekn, did't even get a day use out of the soap dispenser. do not recommend”

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Posted 6 months ago

Dear Henry, Thank you so much for taking the time to provide feedback on your experience with ozwashroom. We truly appreciate your honesty and awareness in letting us know about the issues you encountered with your recent purchase. We would like to sincerely apologize for the inconvenience caused by the broken product and the short lifespan of the soap dispenser. This is certainly not the quality or durability we strive to deliver to our customers, and we deeply regret any disappointment you may have felt. In order to improve our products and services, we would love to hear more about your experience and gather further details about what exactly went wrong. Your insights are highly valuable to us, as they allow us to identify areas of improvement and ensure that similar incidents do not happen again in the future. Once again, we want to express our gratitude for bringing these concerns to our attention. Your feedback helps us to continuously enhance the quality of our offerings and provide a better shopping experience for all our customers. Kindly let us know how we can make things right and turn your experience around. We are here to listen and ensure your satisfaction. Thank you for your support and understanding. We look forward to hearing from you soon. Best regards, Ian

Posted 6 months ago

“While I was happy with the goods supplied, I was disappointed with the Courier which your company used. After a phone call to your company, I was requested to send an email, which I did, but unfortunately I did not receive a response. Based on the freight charges and poor or lack of communication, I will shop locally in the future.”

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Posted 1 year ago

Dear Rosslyn, Thank you so much for taking the time to share your feedback about your experience with ozwashroom. We truly appreciate your honesty and value your opinion as it helps us improve our services. We sincerely apologize for the disappointment you experienced with the courier service we utilized. We understand that it can be frustrating when such issues arise, and we take full responsibility for any inconvenience caused. Additionally, we regret that your email did not receive a prompt response, and we apologize for the lack of communication on our part. We completely understand your decision to shop locally in the future, considering the freight charges and subpar communication you encountered. However, we would love the opportunity to make things right and regain your trust. Is there anything specific we can do to rectify the situation and improve your overall experience with ozwashroom? Thank you once again for bringing these issues to our attention. We appreciate your support and assure you that we will take the necessary steps to prevent similar incidents from occurring in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us. We value your continued patronage and look forward to serving you better in the future. Warm regards, Ian

Posted 1 year ago

“The product I purchased , is not a lingering fragrance, once pkt is opened, that's it... Haven't attempted to open other ones...”

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Posted 1 year ago

Thank you so much for bringing this to our attention, Saraleene. We really appreciate you taking the time to share your feedback with us. We are sorry if you weren't satisfied with the smell of our product. We'd love to make it better- could you please let us know more about the issue such as if the scent wasn't very strong, or if the scent wasn't very lingering, once you opened the packet? Thank you in advance for your assistance. Regards Ian

Posted 1 year ago

“Delivery was a disaster. Ozwashroom would not email Aramex to leave items without signature. I had to drive 80 km to Wollongong to collect item and then 80 km home , then Aramex only gave me one parcel instead of two! This all took over two weeks! I get items from USA and UK in under one week to my door at Colo Vale. Would not buy again.”

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Posted 1 year ago

Dear Steve, Thank you so much for taking the time to share your experience with us. We are deeply sorry that your delivery process was a disaster and we apologize for the inconvenience this caused you. We understand the frustration and we take your feedback very seriously. Could you please tell us more about how we could have improved this situation for you? We are always looking for ways to make things better for our customers and would love to hear your ideas. Once again, thank you for bringing this to our attention. Sincerely, Ian

Posted 1 year ago

“Every time the lid opens, it falls off it hinges. I have uploaded photos as it is very poorly designed & never stood a chance of functioning properly at all. I have bought and returned both bins. Both with the same design flaw. The scented bags were great.”

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Posted 1 year ago

Thank you so much for your review, Ulysses! We really appreciate you taking the time to let us know your experience with our product. We apologize for the issue with the lid falling off the hinges and for the poor design you encountered. We would love to make this right - would you be willing to share more specifics on the product's design flaws, what you didn't like, and how we can make things better? We're so sorry for the inconvenience this has caused, and we value your feedback. Regards Ian

Posted 1 year ago

“Ordered 4 of these to operate standard 300ml can air freshener. All 4 failed to do what they claimed. Contacted "Ian" who after a few rather inane questions clearly stated that because I wasn't using "their 300ml air freshener cans" that is why they are not working. I advised Ian they had worked before with and without "their brand" air freshener - well it fell on deaf ears. Ian level of Customer Service is -0 - Buyer beware imo”

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Posted 1 year ago

Thank you for taking the time to share your experience with us Rose-Marie. We apologize your products did not deliver the expected results and Ian was unable to assist you. We value your feedback and would love to make things better for you. Please let us know what went wrong and how we can make your experience better, so that we can deliver a consistently positive experience to our customers. We look forward to hearing from you. 1300 652 715

Posted 1 year ago

“I have purchased from OZ washrooms for many years, but the hand dryer I recently purchased does not work, I contacted OZ washrooms, and they have requested videos etc which I have supplied. I have sent messages, but still no reply. you would think for a $240.00 hand dryer that they would not give me the runaround”

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Posted 1 year ago

“It took over a month to get the toilet rolls delivered. We will find another supplier.”

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Posted 1 year ago

Thank you for your feedback about ozwashroom, Ruby. I am sorry to hear that it took so long for the toilet rolls to be delivered. We are actively exploring alternatives to ensure timely delivery of our products in the future. Can you tell me more about your experience with our delivery service? How can ozwashroom do better to make sure that our customers receive their orders promptly? I would really appreciate your input. Regards Ian

Posted 1 year ago

“Piece of junk”

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Posted 2 years ago

Hi Kylie, Thank you for taking the time to provide us with your feedback about your experience with ozwashroom. We value your opinion and appreciate your input. We are sorry to hear about your dissatisfaction with your experience. We understand there may have been disappointment with the product being delivered as a ‘piece of junk’, and the problems you encountered when attempting to get the product installed. We would really appreciate your feedback on how we can make things better. Can you tell us a little more about the specific issues you had with the product and installation? Thank you again for your feedback - it is invaluable to us as we strive to improve our service levels. Best Regards, Ian

Posted 2 years ago

“The item was never delivered the item, the courier could not be contacted by phone. An email Wes sent when I realised the item was not delivered. And never received contact from them or your company”

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Posted 2 years ago

Hi Wayne, Sorry for the delivery delay. Your parcel is with your local courier and ready for delivery. Melbourne 09/01/2023 06:30:45 Regards Ian

Posted 2 years ago

“I still don’t have them and your staff are not helpful at all in resolving the issue”

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Posted 2 years ago

Hi Jonathan, Sorry for the delay. Estimated to arrive : Monday 9 January Important Out for delivery Regards Ian

Posted 2 years ago

“Took forever to be delivered...they use Aramax...who are hopeless....tracking was not possible. If i'd known they used Aramax, i would have shopped elsewhere.”

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Posted 2 years ago

Hi Zoe, I can understand your frustration, we sent your item 3 days after you ordered it. We use many different couriers. Aramex is one of the best but they and all the others have been experiencing minor to major delays over this period from Melbourne to Brisbane, I'm sorry about that. Adjusting your review to a more favourable one would be nice. Regards Ian

Posted 2 years ago

“Arrived dented, warped and of poor quality for the price. less than 1mm thick and terrible workmanship. Further, I have reached out to OzWashroom to discuss options for replacement etc and have not heard back. Very disappointed in the product for the cost. Edit - i've been sent a link to review and change my review ás its been dealt with' - ps IT HAS NOT BEEN DEALTH with!!!!! - just a request to change my review..?? So this is my review of my review.”

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Posted 2 years ago

“Be careful not to make a genuine mistake with the noisey hand dryers as they will not refund not even a portion of 1464.00. The manager Richard Dawood is a low life creep, that ignores your very important emails with no response. Richard,you are a non professional, ignorent rude creep Fana is also a nasty very rude, cheeky person with a sick attitude, suggesting to me to send the 5 dryers back to me, after I just spent another 100.00 to senod them back to them, when they know dam well that I have no use for them. There is no compromise for people that make a genuine purchase mistake, only a sick ignorent attitude. Customer care and service is the worst you will ever come across. NASTY, RUDE, THIEVING, IGNORENT OPERATION.”

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Posted 2 years ago

Hi Peter, Sorry you are so upset, Hand dryers do make noise but you chose the quietest one. Our return terms are clear on the receipt and website. Ozwashroom may accept returns for any unopened, unused products within 14 days from invoice date. It is important that all original packaging be included to qualify for a refund. On return, all 5 hand dryers have been scratched and some installed. You can curse and use obscene language against the staff but it won't help you situation in any way. Regards Ian

Posted 2 years ago

“I received a hand dryer that stopped working 2 weeks after install. I have messaged Oz Washroom many times to get a return postage slip so that I can send the unit back and get it replaced but I’m not getting a reply from Fanar.”

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Posted 2 years ago

“Bad customer service bad product when questioned about an issue no response my soap dispenser constantly leaking have sent photos and no reply”

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Posted 2 years ago

Hi Anthony, Sorry we have tried to call you and explain that from the pics, it looks like you are using laundry detergent ? Our products are made for ph neutral washroom soaps. We shall try now to email you. Sorry for the delay. Regards Ian

Posted 2 years ago

“Worst company ever; paid for product on 25 November; required urgently. Now 8 December; they are unable to advise where tey are and refuse to refund although I am having to but fom another company”

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Posted 2 years ago

“Non compliant with other dispensers. Leaks everywhere.”

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Posted 2 years ago

“I would never recommend this business. For 2 times I ordered sanitary bins with them and I just had headaches. With the first order they were delayed and when the order arrived at Sydney CBD it was missing the lids of the bins, then they took another 3 weeks to solve the problem. As it was the first time I was doing business with them I understood because of the excuse of short staff, then I placed another order a couple months later to be delivered in a different place now in Melbourne CBD, guess what? The same problem again. They have the worse customer service I ever saw in 13 years of business, I went to their warehouse to pick up my order and I have no shame to say this as I have urinary incontinence and the lady even didn’t let me use her toilet when I asked. Not friendly at all. Such shame!!!”

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Posted 2 years ago

ozwashroom is rated 4.4 based on 1,382 reviews