ozwashroom Reviews

Name: ozwashroom
Rating: 4.43

4.4 Rating 1,382 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi team, I sent an email through to you with images advising the towel we purchase was not to specification, it measured shorter than the old towel and dispenser it was for. I did not hear back from anyone in relation to it”

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Posted 1 week ago

“Product arrived promptly, however I had accidentally sent the order through twice and paid for two orders.Communication via telephone and email with Oxwashroom was not answered and a refund was only issued via PayPal.”

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Posted 4 months ago

“BLocks up easy”

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Posted 6 months ago

Dear Rick, Thank you so much for taking the time to provide feedback about your experience with ozwashroom. We truly appreciate customers like you who share their thoughts with us. We sincerely apologize for the inconvenience you experienced with the item blocking up easily. We understand that this can be frustrating and we want to ensure that we address this issue promptly. To make things better, we would love to hear more details about the problem you encountered. Could you kindly share any specific areas of improvement that you think we should focus on? Your insights would greatly assist us in identifying the issues and making the necessary adjustments to provide a seamless experience for all of our customers. Thank you again for reaching out to us and for your continued support of ozwashroom. We value your feedback and are committed to delivering the best products and services possible. Please don't hesitate to contact us if you have any further questions or concerns. Warm regards, Ian ozwashroom Customer Support

Posted 6 months ago

“I needed to exchange this item, you charged me a restocking fee of 20% we thought this was unreasobale when I exchanged for a new item.”

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Posted 9 months ago

Dear Kahti, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with ozwashroom. We truly appreciate you reaching out and sharing your thoughts with us. Firstly, we sincerely apologize for the inconvenience you encountered when you needed to exchange your item. We understand how frustrating it can be, especially when an unexpected restocking fee of 20% was charged. We completely acknowledge your concerns and understand why you found this to be unreasonable during the exchange process. Our aim is to always provide exceptional service to our valued customers, and we regret that this was not your experience. We would like to make things better for you, Kahti, and invite you to share any suggestions or specific ways in which we can rectify this situation. Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with your future experiences with ozwashroom. Once again, we appreciate your feedback, as it helps us improve and enhance our services. We apologize for any inconvenience caused and look forward to your response. Best regards, Ian

Posted 9 months ago

“Iterms were shown in stock on web site but were in fact out of stock so delivery was poor, also communication was poor”

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Posted 1 year ago

Dear Phil, Thank you so much for taking the time to provide feedback on your experience with ozwashroom. We greatly appreciate your input and value your perspective as it helps us improve our service. We apologize for the inconvenience caused by items being shown as in stock on our website, only to find out later that they were out of stock. We understand how frustrating it is to receive a poor delivery experience due to this discrepancy. Additionally, we regret any shortcomings in our communication which may have added to the overall disappointment. At ozwashroom, we are committed to ensuring customer satisfaction, and your feedback is essential in achieving this goal. We would be grateful if you could kindly share with us how we can enhance our processes to avoid similar issues in the future. Your suggestions and insights would be invaluable in helping us provide a better experience for all our customers. Once again, we want to express our gratitude for your valuable feedback. We look forward to hearing from you and working towards resolving these concerns to make your next experience with ozwashroom a significantly more positive one. Warm regards, Ian

Posted 1 year ago

“Great price but too thin as water just crumbles paper towel rendering it unusable.”

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Posted 1 year ago

Thank you so much for your feedback about Ozwashroom, Karyn. We value customer feedback about their experiences with our products and are sorry that your experience was not what you expected. We are sorry for the issue with the paper towel crumbling when used with our product. We would love to know how we can make it better for you, Karyn. How can we improve our product so that it works better with paper towel? Regards Ian

Posted 1 year ago

“Haven't installed products yet so cannot speak to its quality but it looks okay. Half the installation bolts were missing from the box. Customer service when querying this was very poor and no further communication was received after I made a request that the listing be changed to highlight the lack of installation equipment provided. Not quite sure why they asked me to do a review after not replying to my request.”

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Posted 1 year ago

Thank you taking the time to review ozwashroom and for bringing this issue to our attention. But as we explained to you a few times the fastening bolts are subject to the type of wall that you are fixing it to, and there are many different types of walls in this world, your person installing the unit has to make a learned decision and use the correct type, hopefully. Could you please tell us more about your experience with customer service and what could have been done better? Regards Ian

Posted 1 year ago

“No transport information, I had to contact your office 7 business days after ETA to find out where my parcel was.”

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Posted 1 year ago

Thanks for letting us know about your experience Lance. We appreciate you taking the time to share your feedback with us. We are sorry for what happened with transport information and that you had to contact us to find out the status of your parcel 7 business days after its estimated time of delivery. Our goal is to provide a superior experience for our customers. How can we make things better for you in the future? Regards Ian

Posted 1 year ago

“I found it to small for the pads I was using.”

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Posted 2 years ago

I should have told us and we would have adviced you to purchase a nappy bin not sanitary bin, Please revist your review and amend. Regards

Posted 2 years ago

“A month to get from Melbourne to Adelaide, not OzWashroom's fault, except for the choice of freight company.”

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Posted 2 years ago

Hi Trevor, I'm very Sorry for the delay, All freight companies are having delays ATM. Regards Ian

Posted 2 years ago

“I wasn’t happy with the colour of the paper. Looked like they had been in the box for a year. Slightly brown. The size was slightly smaller than expected given they were to match the particular dispenser. Thus wasnt happy with the delivery charge. Will try and purchase locally from now on”

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Posted 2 years ago

Hi Margaret, We get new paper towel stock every month - PT4302. We are sourcing a more renewable product with a bamboo content that isn't as white as before. If you are worried about whiteness try 4442 https://www.ozwashroom.com.au/paper-towels/slim-paper-towel-4442 I'm sorry delivery charges have increased Australia wide. Regards Ian

Posted 2 years ago

“Have just been advised that I cannot get a refund on my less than one day old Vortex hand Dryer that does not work. I now have to go through the vagaries of Australia Post returning the unit, it being tested, then perhaps repaired, or replaced, then the new or repaired unit being sent back to me.”

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Posted 2 years ago

“the welding of the T bar is poor and rough and the client is not happy. make us lost the other jobs”

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Posted 3 years ago

Hi Hon, I'm very sorry about that, Please send me some pics so I can complain to JD Macdonald. my email is support@ozwashroom.com.au Regards Ian

Posted 3 years ago

“We ordered the product last year & had to wait for the invoice to be paid for delivery. then had to wait because Ozwashroom could not deliver in 7 days. We had to chase you in 2022 to receive the order that had been paid mid december 2021.”

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Posted 3 years ago

Hi Mary, Yes sorry about the delay over Christmas Holidays and Our suppliers closed over that period too. Regards Ian

Posted 3 years ago

“Product is awesome, delivery not so much. Couriers please lost our 2nd parcel. It eventually turned up 3 weeks later”

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Posted 3 years ago

“The person who was meant to drop off the bin didn’t come to the mailbox and drove off so the bin got redirected and I had to call so they would send it back out and not back to the warehouse.”

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Posted 3 years ago

Hi Siobhann, Here is the link to StarTrack so you can make a personal complaint to them. shipment. Carrier: StarTrack Tracking Number: 2CWZ00011847 Delivered Most recent update Delivered - Left in a safe place SPRINGFIELD NSW, 2250 Date & timeWed 17 Nov • 3:25pm https://startrack.com.au/track/details/@UhcyXLoRPLhfIVrkxrF04BuQecJCLilTa2ceg0qomNZtAEVUcaU%3D Regards Ian

Posted 3 years ago

“we have not received this item as yet”

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Posted 3 years ago

Hi Tracey, We shipped it Oct 13 by Australia Post. They say it's coming Today. Regards Ian

Posted 3 years ago

“First experience - just wanted to review the papertowel dispenser”

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Posted 3 years ago

Hi Andrea, This unit is designed for standard rolls of paper towel Which is stated as PR0080CW 180mm x 80m. Regards Ian

Posted 3 years ago

“When contacted by phone to discuss delivery, the discussion was very professional & courteous. No problem. The product was delivered on time. The product was not up to standard required for the price. One of the sloping arm grab rails was damaged. (welded on arm was bent after welding distorting the rail. Also "made in China" label tells it was not an Australian product. Will not be used as intended. Being cut & used for parts in my shed for another job.”

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Posted 3 years ago

Hi Gary, We are sorry about your bad experience with the grab rail. I can see you ordered a few. Please can you send me some photos to support@ozwashroom.com.au. I would like to take your complaint up with the supplier who I thought was of the best quality. Regards Ian

Posted 3 years ago

“Good holder except inner spring is not strong enough to hold the toilet roll in place, I had to use a different one. Also cost to post from VIC to NSW was dearer than the item itself.”

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Posted 3 years ago

Thanks for the Feedback Jacqueline, Regards Ian

Posted 3 years ago

ozwashroom is rated 4.4 based on 1,382 reviews