ozwashroom Reviews

Name: ozwashroom
Rating: 4.43

4.4 Rating 1,382 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I have no problem with speed of delivery. But I am still waiting for a Tax Invoice to be sent to me after phoning and requesting it be sent to my email.”

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Posted 4 months ago

We emailed your invoice several times but it bownse back, we tried to contact you but no answer.

Posted 4 months ago

“Easy ordering, good product and delivery. It's a pain that no tax invoice is sent with the purchase email confirmation, and the website account only has details of products purchased, not a proper tax receipt”

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Posted 6 months ago

Dear David, Thank you so much for taking the time to share your feedback about ozwashroom. We really appreciate it! We're thrilled to know that you had a positive experience with us. Our main goal is to ensure customer satisfaction, and it's great to hear that we're doing things right. We constantly strive to provide a user-friendly website, excellent customer service, and quality products to make our customers happy. If you ever need any assistance in the future, please don't hesitate to reach out. We are always here to help and provide the best support possible. Once again, thank you for your valuable feedback. We truly value customers like you and look forward to serving you again soon! Warmest regards, Ian

Posted 6 months ago

“Firstly the stock we originally wanted to order was out of stock. I thought we had an account with OzWashroom but we were made to pay before delivery. The delivery took so long to come that the stock we wanted was probably back in stock by the time we got our order. I can't say it was a great experience.”

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Posted 6 months ago

Dear Sharon, Thank you so much for taking the time to share your feedback about ozwashroom! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our product. At ozwashroom, ensuring the satisfaction of our customers is one of our top priorities. We constantly strive to provide the highest quality products while maintaining exceptional customer service. It's fantastic to know that we have succeeded in making you happy with our offerings. We wanted to extend an invitation to you to reach out to us anytime if you need any further assistance or have any questions. Our friendly team is always here to help and ensure that your experience with us is nothing short of exceptional. Once again, thank you for your valuable feedback and for choosing ozwashroom. We truly appreciate your support! Warm regards, Ian

Posted 6 months ago

“Aitomatic system is poor”

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Posted 9 months ago

Hi Nishchint; Can you please explain what kind of issue you have with our automatic sanitary bin ? We have sold thousands of those and no one very complained. Regards Richard

Posted 9 months ago

“It's not like mine I wanted but it will do mine is hard plastic this one is soft plastic but the smell is nice”

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Posted 10 months ago

Dear Carmela, Thank you so much for taking the time to provide your valuable feedback on your experience with ozwashroom. We greatly appreciate it! We're thrilled to hear that you had a positive experience with us. Our team works hard to ensure customer satisfaction, so your kind words are truly encouraging. We strive to provide excellent products and exceptional service, and it's wonderful to know that we are succeeding in making our customers happy. If you ever find yourself in need of any assistance or have any further questions, please don't hesitate to reach out to us. We're here to help! Once again, thank you for choosing ozwashroom and for sharing your feedback. We look forward to serving you again soon! Warm regards, Ian

Posted 10 months ago

“very thing is good except the delivery time is so long”

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Posted 10 months ago

Thanks Hon, For your review that we are good. Yes we are working with our courier partners to quicken the delivery time. We appreciate your feedback. Regards Ian

Posted 10 months ago

“We ordered 4 different fragrances but what we received look to be all the same.”

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Posted 11 months ago

Dear David, Thank you so much for taking the time to leave us such a thoughtful and positive review of ozwashroom! We truly appreciate your kind words and feedback. We are delighted to hear that our products have exceeded your expectations. We take great pride in offering high-quality and reliable washroom solutions to ensure customer satisfaction. Our team works diligently to select the finest products that meet our customers' needs. We understand that even with our best efforts, there might be times when you may need assistance. Please do not hesitate to reach out to us if you require any help or have any queries. Our friendly and knowledgeable customer service team is always here to assist you in any way possible. Thank you once again for your valuable feedback. We truly value your support and are grateful to have customers like you. We look forward to serving you in the future! Best regards, Ian ozwashroom customer support

Posted 11 months ago

“Takes too long for items to arrive.”

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Posted 1 year ago

Hi Annie! Thank you so much for taking the time to share your feedback about ozwashroom. We truly appreciate it! We're absolutely thrilled to hear that you had a positive experience with our products and services. Ensuring our customers are happy is at the core of what we do. It's great to see that our efforts are making a difference. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We're here to help! Thanks again for your kind words, Annie. We couldn't be more grateful for your support. Warmest regards, Ian

Posted 1 year ago

“I thought it would come with initial supply of liners and deodorizer”

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Posted 1 year ago

Dear Carolyn, Thank you so much for taking the time to provide your feedback about ozwashroom! We value and appreciate the thoughts and opinions of our customers like yourself. We are thrilled to hear that you had a positive experience with ozwashroom, and we are delighted to know that we were able to meet your expectations in delivering excellent service. Our team works hard to ensure customer satisfaction, and feedback like yours motivates us to continue doing what we do best. If there is anything else we can assist you with or if you have any further questions, please feel free to reach out to us. We are here to help and will do everything possible to ensure your needs are met. Thanks again for your kind words and support. We look forward to serving you again soon! Warm regards, Ian

Posted 1 year ago

“The hand dryer emits cold air and takes a very long time to dry hands. I wouldn't recommend.”

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Posted 1 year ago

Dear Anon, Thank you so much for taking the time to provide your feedback about your experience with ozwashroom. We genuinely appreciate your kind words and are thrilled to hear that you are happy with our services. At ozwashroom, customer satisfaction is our top priority, and we strive to ensure that every interaction is a positive one. We are delighted to know that we have been successful in making you happy with our products and services. If you ever need any assistance in the future or have any questions, please don't hesitate to reach out to us. Our dedicated team is always here to help and provide you with the best possible support. Once again, we appreciate your feedback and your continued support. We look forward to serving you again in the future! Warm regards, Ian Customer Service Team at ozwashroom

Posted 1 year ago

“Follow- up: After placing my review, I was contacted by another customer service representative from OZ WASHROOMS. This rep was a lot more helpful and has promised to send out the correct paper towel. As a new start up business I ordered 10 paper towel dispensers and paper towels to fit according to website. When shipment arrived towels don't fit in dispensers. Phoned Ozwashrooms and they washed their hands of the issue( pardon the pun ). The customer service rep I spoke to had no customer service skills and was completely unhelpful, informing me that it was my fault and that if i wanted to purchase alternative towels i would have to pay for the new towels and also pay for shipping. When asked why when picking and packing no one thought to call me to let me know that the products they where packing where incompatible, the sales rep told me this would usual be the case, but must of been overlooked on this occasion. Given the circumstances, I would of thought that they would be accomodating and apologise, but no this was not the case. Needless to say, this is my first and last purchase with Oz washrooms.”

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Posted 1 year ago

“The delivery service used was atrocious - we were unable to trace the delivery and elevate the priority”

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Posted 1 year ago

Thanks so much for your review, Adam. We strive to provide customers with a great experience when using OZ Washroom. Our customer service team is always around to enhance your experience with us so don't hesitate to reach out if you need help. Thanks again for your inputs, Adam. We appreciate it! Regards Ian

Posted 1 year ago

“Having issues getting parcels delivered by Australia Post. We are not equipped to pick up parcels. All other contractors have been able to deliver to this address.”

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Posted 1 year ago

Hi Geoff, Please email Fanar. admin@ozwashroom.com.au or phone 1300 652 715 thank you. She is in charge of deliveries. I'm sure she can work out a solution. Regards Ian

Posted 1 year ago

“Service and delivery was good but issue with product”

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Posted 2 years ago

Hi Peter, You have not received a return label yet ? Sorry about that, we will send another one to your email again. Please check you spam/junk folder thank you. Regards Ian

Posted 2 years ago

“Our Company purchased this product for our factory wash facilities as our current dispensers kept getting broken, the plastic pump buttons just break all the time. So we wanted to try an automatic system the product does work with our heavy-duty Orange Crush liquid hand soap as advertised however, it only releases a very small amount of soap at the maximum setting which is just not suitable for us if we could adjust this it would be more suitable for our porpuses. We would have purchased a second one if we could adjust the amount of soap dispersing.”

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Posted 2 years ago

Hi Janece, The 10-0360 can take up to a Viscosity Range (mPa·s or cP): 1 – 3500 https://www.jdmacdonald.com.au/?s=10-0360 Sounds like your soap is way beyond that ? Regards Ian

Posted 2 years ago

“It will be good if you will lower the amount for free delivery. Thanks.”

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Posted 2 years ago

Hi Danilo, Sorry it's either Higher Product Prices or freight prices that have gone up 3 fold in 6 months. Regards Ian

Posted 2 years ago

“Some items out of stock, long delivery times and when items did come in stock no call or correspondence from company to let me know.”

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Posted 2 years ago

Hi Anon, Yes we took your order on the 18 Nov 22 most of it was delivered on the 24 Nov. I am sorry that we had delays in receiving our stock till December 22. I see a few emails and phone calls explaining this to you on the record. Regards Ian

Posted 2 years ago

“Easy to deal with to purchase then when want ed to complain about the quality of paper towel they didn't want to know me”

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Posted 2 years ago

Hi Gemma, Sorry I have not received any complaints. From you or anyone else. Are they good alkaline batteries ? We mostly use bamboo recycled paper for eco reasons. Anyway if you revise your review we can give you a refund. We are closed till the 9th of Jan 2023. Have a great holiday. Regards Ian (support) 1300 652 715

Posted 2 years ago

“Products are competitively priced and arrived within 7-10 days of ordering. However one of the items I received arrived damaged. I contacted the sales team by replying to my purchase invoice (less chance of the email going to spam) and have had no reply...”

Helpful Report

Posted 2 years ago

Hi Sarah, Sorry we didn't your email. I'll send you a replacement. Regards Ian

Posted 2 years ago

“Received product issues with transport delivery/time frame”

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Posted 2 years ago

ozwashroom is rated 4.4 based on 1,382 reviews