“Website is do easy to navigate.
Click and collect service is fast, efficient and reliable.
Staff at the Hartlepool branch, where I collect from, are brilliant!”
“At Hull St Andrews Quay branch, had to wait over twenty minutes for a member of staff to become available to bag 2 Goldfish. Young female assistant said "I'll plonk them both in a small bag, it'll be easier" . . .”
“They have lots of great doggy toys however whenever you've purchased a product in the past from them they no longer have it in stock when you come to restock on the item you want to get again”
“Excellent selection off goods and offers on the website. However the minimum order value for free delivery is a little high at £35 so this often puts me off using the online option for my goods.”
“Ordered my items on website and opted for click and collect delivery. Came before the scedueled delivery date. They rang me to let me know my parcel had arrived early.
Great customer service at very competitive prices.”
“I was able to buy my pets food with all the discounts and use my loyalty card. Free delivery really made a difference. I will definitely use this option again.”
“Excellent service and advice from staff, all quality products and if its not in stock you can use their website to order direct or they will order it for you and you can collect in store.”
“The Pets at Home website is infuriatingly useless. It takes ages to order the totally overpriced dog prescription tins our dog needs and leaves you believing you haven't completed your order. They you get an e-mail saying you have. Then you go to the store and find only half the order has arrived. Their I.T. systems people need to be upgraded or sacked!”
“Get my dog food offline with free delivery and it's quick and easy to do save the hassle of me lifting and lagging big 15 kilo sacks around and I save by getting discounts replying to much cheaper than the shop”
“They are amazing! Brilliant customer service for purchase of hutch and guinea pigs. They can't do enough for you. Best customer service I have ever received! Northwich and Warrington Winwick.”
“Always purchase my animals food from here (DOGS, cat and fish) .... staff are always happy to answer your questions and never any bother to carry your items to the car. They also hold animal days when you can handle the animals and ask any questions....my Granddaughter loved the experience.”
“They are always welcoming and try to help as best as they can. They don't always have the item I want or they seem expensive for what they are, but I keep going back for my one stop shop, even use Vets4Pets now too and the groomers in store.”
