Photobox Reviews

“ Product not arrived as promised. Paid for express delivery. Notified the night before that it wouldn’t arrive on time. Customer service unable to give any assistance with a new ETA. This was supposed to be a birthday gift that I was taking to Italy in two days time. After twelve years as a loyal customer I will never use this company again. ”

“ Regular customer in the part never had issue before till June 2024.Did not know aluminium wall art now came without a hook to hang ( never happened before ) Tried to contact customer service they would not sell hook separately and did nothing to resolve the issue . Feel embarrassed as it was a present for a grieving friend and it’s useless without it ! ”

“ Terrible customer service Terrible product Photos came with a strange print on the background and they’ve basically blamed me for that. Now ignoring my emails since I’ve asked for a refund or reprint. ”

“ Photobox failed to print photos Photobox failed to print requested retro style photos, delayed and delayed and provided no updates. When contacting customer service, I was told they needed to contact the factory and couldn't provide any update for another 48 hours. There seems to be issue at their factory at the moment but it is unfair that they are still taking people's money despite this. ”

“ They cancelled my order and never let me know and still haven’t received a refund, rang customer service several times but no answer and they still haven’t replied to any of my emails yet still send me them every day with offers!!! Poor customer service ”

“ items arrived damaged. No response from photo box by either email, phone or chatbox Appalling service. DO NOT USE ”

“ Delivery is a bit of a nightmare to be honest, made worse by the complete lack of customer service. ”

“ Terrible service and shoddy items which were wrongly sent , trying to explain to them is useless as they are not interested I'll never use them again ”

“ This is appalling customer service. ”

“ I have placed an order on the 4th March but only part of the order arrived. I have contacted Photobox's customer service and have advised me to wait. It is 24th March now and they seem to have marked my query as resolved for some reason. I am still waiting for their reply. ”